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Work Background
TIAASr Data Analyst
Nov. 2021- Assisting in the implementation of a new system – Collibra – to manage Data Governance, Data Quality and quality controls across the enterprise. Implementation has involved developing an operating model and playbook for enterprise-wide data quality practices. - Extract and review of existing data quality controls to ensure alignment with corporate needs and values. Work with data stewards to ensure active controls are still required before implementation into new system. - Project management responsibilities for implementation of new system, such as roadmap updates and creation of process flows, to ensure project stays on track and is documented appropriately. - Creating use cases and scheduling training sessions to ensure team is up to speed on new system. - Building dashboards using Tableau to provide easily-accessible data insights to other business areas. - Occasional updating of stories in JIRA to ensure project details are captured appropriately. - Assisting back-end DEV team with onboarding system into lower environments to ensure SDLC process is followed; performing testing where applicable - Completion of SAFe 5 Scrum Master Certification in June, 2022 - Completion of Snowflake Fundamentals training in June, 2022
TIAAPlan Compliance Services Lead
May. 2011 - Nov. 2021denver, colorado- Lead offshore team of 25 in Mumbai and Pune, India. - Lead process to ensure change requests were in alignment with client and regulatory requirements. - Implemented process change to consolidate two teams into one, leveraging downstream employees, resulting in: - 55.6% fewer requests to review - Faster processing times in overall process. - Higher capacity for employees outside of day-to-day work. - Business Continuity and Emergency Management: - Primary contact for Business Continuity functions in overall business plan. - Responsible for ensuring continuity plan is up to date at all times, annual testing of plan is performed and activation of plan occurs successfully in an emergency/disaster. - Interactive forms development in Adobe Livecycle Designer ES: - Solely responsible for design/enhancement of five interactive forms used across the company. - Intermediate to advanced knowledge of JavaScript. - Database Administration: - Design/enhancement of departmental database used to track audit requirements. - SharePoint and InfoPath maintenance: - Owner of departmental SharePoint site - Responsible for all changes and maintenance of SharePoint site as well as integration and maintenance of PowerApp and PowerIntegrate forms and processes. - Green Belt Initiative: - Scope: reducing Not In Good Order (NIGO) change requests received from business partners. - Lead developer for interactive "smart" form solution. - All required information is obtained in one-and-done fashion. - Process has reduced NIGO requests from ~21% to ~11%. - Miscellaneous: - In charge of all written documentation, Standard Operating Procedures (SOPs) and Process Flows. - Ensure auditory compliance in all processes. - Lead project to organize and re-house 3,500 "alerts" used by multiple departments.
Janus Capital GroupIT Intern
May. 2008 - Oct. 2008- Provided assistance to departments in need of Microsoft Sharepoint help. - Updated departmental pages on company's intranet. - Provided training documents to teams to ensure accuracy in the future.
The Web HeadWeb Development Consultant
Jul. 2007 - Dec. 2020- Website development and maintenance, graphics, print materials for personal and business needs
Janus Capital GroupClient Services Specialist
Jan. 2007 - Aug. 2009- Collected and analyzed shareholder information in order to meet company processing guidelines. - Processed numerous shareholder requests in company's system on a daily basis, error free. - Developed procedural guidelines based on data received from shareholders. - Acted as intermediary and took phone calls when phone operations were busy. - Became an expert at recognizing patterns in information - numerical, alpha, and alpha-numerical. - Completed internship in IT department working on company's intranet. Performed creating, updating and deleting information on a departmental and company-wide basis.
EchoStar CorporationCustomer Service Representative
Feb. 2006 - Oct. 2006- Helped customers by providing technical support and high-level customer service. - Ensured customers stayed with Dish Network/Echostar by using problem-solving skills and meeting the customer's needs.
Alpine AccessCustomer Service Representative
Jul. 2005 - Jan. 2006- Provided customer service to credit card holders of Gap, INC. - As an at-home representative on a full-time basis, provided over-the-phone service to customers and communicated with my supervisor in the same manner. - Successful in demonstrating ability to work independently and in an unconventional work environment.
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