Kathi Thomas

Online Business Manager/virtual assistant @Kathi Can Help

ITSystem AnalystProject ManagerData AnalystCall CenterCustomer Support RepresentativeSupport SpecialistCustomer ServiceHelp Desk SupportCustomer Success ManagerChat SupportLive ChatCustomer Care SpecialistCustomer Retention SpecialistService Quality ManagerAssistantAdministrative AssistantOffice AssistantResearch AssistantData Entry

My name is Kathi Thomas and I have been providing virtual assistant support and online business management support for more than 5 years. Let me tell you a little bit about myself. I have an extensive background in IT as a Software Developer, Business Analyst, Quality Assurance Lead and Project Management. Due to my career experience, here are some of the skills I would bring to the table. - Incredible attention to detail - Technical abilities to solve most hardware/software problems quickly - Experience writing business, training, procedural and technical documentation - Ability to handle assignments/issues/communications from A-Z regardless of complexity - Exceptional communication skills - professional, polite, great representation for your company - no drama - Experience working under pressure with set timelines and due dates - Great sense of humor and attitude for when things get stressful - Lots of flexibility - Worked remotely with both domestic and international clients - Absolutely fearless - Quick learner - Love challenges - Ability to think on my feet and make good decisions quickly. I have advanced experience with Google Suites and Microsoft Office. I also have experience with ClickUp, Teamwork, Notion, Kajabi, Asana, Trello, HoneyBook, Dubsado, Zoom, Vimeo, Zapier, Canva, Hubspot, Monday.com, Shopify, Salesforce, ConvertKit, MailChimp, Wordpress, Calendly, Acuity, Teachable, Thinkific and many other software options. I have provided business management support through Upwork and other websites for a variety of clients. I have helped document current and future processes (using flow charts and SOP's), managed projects and project teams, managed zoom meetings and virtual events, created technical integrations between software systems, helped set up and maintain CRMs, maintained relationships with customers, done updates to websites, performed basic video editing, and kept schedules up to date with calendar management and task management software.