Liann Garcia

Chief Operating Officer @The VA Hub

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As Chief Operating Officer of The VA Hub, I lead multi-department operations across Human Resources, Training, Marketing, Sales, and Client Services, supporting a fast-scaling global virtual staffing organization serving clients across the U.S. and international markets. I specialize in aligning strategy with execution, driving sustainable workforce growth, improving retention, optimizing sales pipelines, and strengthening operational systems that support hundreds of full-time equivalent team members. My work focuses on building scalable processes, enabling leadership alignment, improving cross-functional performance, and translating executive goals into measurable outcomes across recruitment, delivery, and revenue operations. Core strengths include: * Scaling remote workforce operations toward high-volume FTE growth targets * Building systems across HR, training, sales, and client lifecycle management * Leading cross-department execution at the executive level * Using metrics such as churn, retention, NPS, pipeline velocity, and utilization to drive decisions * Improving close rates, pipeline efficiency, and revenue stability * Designing policies that balance culture, retention, and profitability * Structuring executive-level strategy into operational action plans I bring a strong mix of operations leadership, growth strategy, and execution discipline, with experience supporting both rapid scaling environments and structured service delivery organizations.