SASPrincipal Business Operations Specialist Global Hosting & Cloud Services/Sr. Bus Ops Specialist
Jul. 2014 - Dec. 2018Raleigh-Durham, North Carolina AreaPrincipal/Sr. Business Operations Specialist - Global Hosting and Cloud Services – July 2014 – December 2018 Oversee all third-party vendors for IT and manage several staƯ, budget, and actual cost reporting, including $12m cloud vendors Amazon, Azure, and Google, including marketplace. Track and make corrections with Managed Service providers to ensure customer deliveries. Collaborated with customers signed by the sales arm to ensure IT compliance requirements, including cloud, SOC, Hi-tech, GMP, ISO, Fed Ramp, FISMA, NIST, PCI. Review for compliance with business, guide implementation of IT components to meet deadline for implementing COTS applications to ensure customer satisfaction. Maintain rate card by vendor and use in forecasting cost, as well as negotiation with vendors. Worked with IT team to Implement ServiceNow. Other Roles: Sr. Services Delivery Program Manager/Sr IT Project Manager - Hosting Program Manager – March 2010 – July 2014 – handle third party vendor management and projects within IT, along with customer audits. Business Analyst – December 2006 – March 2010 - Primary analyst for AP and T&E for ongoing operations, projects, and upgrades.