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Work Background
Aire-Master of Southwest MichiganSales Director
Jun. 2025Grand Rapids, Michigan, United StatesDeveloping Sales and Marketing Plans for Aire-Master of Southwest Michigan. Leads sales and ongoing operations training for new employees. Manages schedules, accounts receivables, and P & L.
eXp RealtyProject Manager
Oct. 2020 - Jun. 2025United StatesProject Manager for eXp Realty, a rapidly expanding $4.6 billion real estate powerhouse. I manage projects within its innovative cloud-based ecosystem, fostering a culture of unparalleled flexibility and driving the disruption of traditional real estate models for over 81,000 agents across 27 countries. As a project manager for eXp, I participated in software development projects that supported transactions, banking, onboarding, mentoring and exclusive agent applications. -Led projects for multiple cross-functional software engineering projects by driving to on-time planning and delivery -Facilitated scrum ceremonies, including sprint planning, stand-ups, sprint reviews, and retrospectives -Created and reviewed sprint metrics -Risk identification, impact and mitigation -Change management of scope, requirements, or timelines -Facilitation of communication and collaboration between team members, management, and vendors -Fostered teams through motivation, coaching, collaboration, and resolution of conflicts
eXp RealtyProduct Launch Specialist
Aug. 2018Greater Grand Rapids, Michigan AreaThe Product Launch Specialist (PLS) is an integral part of the eXp Realty technology team, serving as the main liaison between the technology team and end customers (internal staff and real estate agents). The PLS ensures that new offerings are successfully released and adopted by the intended audience by effectively planning, coordinating and communicating with the appropriate parties.
Hewlett Packard EnterpriseCorporate Product Service Manager
Sep. 2014 - Jun. 2017Greater Grand Rapids, Michigan AreaLeads the service delivery readiness for new product introduction for worldwide network and storage hardware and software launches. Led product support or solution(s) portfolio planning over the entire lifecycle, ensuring end-to-end service delivery for internal call center, channel readiness, spares inventory, and support offerings. Performs business analysis, identifies root cause, and develops solutions to drive business improvements. Key Accomplishments: • Launched 28 new products over 10 different product lines in 2016. • Led cross-functional readiness team ranging from training, support, call center, partners, AMS, EMEA, and APJ regions and supply chain to insure service delivery readiness at launch. • Key team member on worldwide company project to integrate an acquired company into our service delivery processes.
HPRegional Field Operations Manager
Aug. 2007 - Sep. 2014Greater Grand Rapids, Michigan AreaNational Account and Program/Project Manager in the HP Retail Publishing Solutions (RPS) business that approached $100M in U.S. supply sales. Provided efficient and effective operational excellence in HP Retail Publishing Solutions (RPS) Service and Support operations with an emphasis on supporting sales goals, reducing costs while increasing equipment up-time to exceed customer satisfaction and expectations. Directed all customer facing service and support activities at customer headquarters for major national mass merchant retailers. Key Accomplishments: • Retail Promotions & Training: Developed and implemented an effective, ongoing retail associate Sales and Marketing “Catch A Star” campaign delivered by 150 field sales and technical representatives to prepare and educate associates for holiday sales that resulted in the participation of 110,000 retail associates in major national mass merchant retailer • Retail Marketing and Promotions: Partnered with internal and external sales teams to create strategy and communications to support sales initiatives for the 2013 Holiday Service & Support Readiness Project that resulted in a 34% increase in sales and implementation of 23 new initiatives • Collaborated with HP Support Center and Field Service Partners to maintain industry standard service and support average uptime of 97% in 2012, 2013, 2014 • Led 2013 Holiday Service & Support Readiness Project that resulted in a 34% increase in creative sales • Collaborated with customer and HP teams to increase store connectivity from 14% to 100% , which provided the foundation to support Print to Store photo products that account for 20% of customer sales • Managed parts inventory levels of 500 service parts in 3 warehouses in North America to consistently meet on-time delivery of 93% • Effectively oversaw $8M parts budget • Played key role on parts reduction team resulting in a $25-30K per month cost reduction in 2014
Hewlett-PackardAccount Deployment Manager
Aug. 2007 - Jan. 2011Durham, NCEnsured that hardware and software systems were fully deployed, implemented and functional post install. Led project teams in the planning and rollout of photo equipment across major retail chains. Key Accomplishments: • Cross--functional Deployment Manager for initial RPS rollout of HP Photo Solutions in Meijer Retail Account resulting in the successful deployment of over 2400 pieces of equipment and software in 60 days • Major contributor and regional leader on successful project encompassing RPS rollout of HP Photo Solutions in 3900+ Walmart Stores
The Eastman Kodak Co.Retail Sales Solution Manager – Southeast Region
Jan. 1992 - Jan. 2006Durham, NCProspected and sold Kodak Picture Maker Digital Equipment for Eastman Kodak small and medium business market. Key Accomplishments: •Received Top Sales Awards 2004, 2005 •Generated sales by cold calling and asking for referrals from satisfied customers •Upsold added service contracts to 99% of units sold.
Qualex Inc., a Kodak CompanyProgram Manager
Jan. 1992 - Jan. 2003Durham, NCManaged retail accounts and chains ranging from small and medium to major national accounts such as Kmart and CVS. Directed deployment of equipment, developed and implemented marketing plans, and oversaw post install service and support. Key Accomplishments: •Oversaw service & support operations for 3000+ retail locations •Developed and delivered operations metric reporting to meet customer requirements •Won Kodak Center of Excellence Sales Award - 2001 Sales and Operations Trainer (1992-1997) Developed and delivered training to retail associates on comprehensive photo lab equipment including lab operations, color theory, OSHA requirements, and sales promotion. Key Accomplishments: •Consistently increased year over year photo sales in assigned territory by 30% •Key retail national sales trainer 1996, 1997
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