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Work Background
Cue HealthVice President, Head of Pharmacy
Aug. 2022 - May. 2024United StatesDeveloped and executed comprehensive go-to-market strategies for nationwide healthcare services, achieving 30% market penetration increase within the first year.
Orchestrated cross-functional teams to navigate multi-state regulatory compliance and licensure efforts, achieving 100% adherence across 50 states, while managing supply chain and P&L.
Advised CEO on strategic partnerships and deal execution, negotiating a key pharmacy acquisition at a 50% market discount.
Expanded service network by 75%, enhancing patient access through strategic fulfillment and healthcare provider partnerships.
Amazon.comSenior Manager, Payor Strategy & Revenue Management
Jul. 2019 - Aug. 2022United States, BostonTransformed a cross-functional organization from 100 to 300 team members, managing $1B GMS revenue operations for Amazon Pharmacy, PillPack, and B2B partners, surpassing growth targets by 15% annually.
Prevented over $15M loss in PBM audits while ensuring 100% PSAO compliance; reduced inventory procurement costs by 12% and improved DIR fee/MAC appeals.
Optimized switch transaction pre/post edits, reduced PDMP querying time by 72%, streamlined Drug Utilization Review (DUR), and increased prior authorization success by 70%.
Appointed as Amazon Bar Raiser, improved employee engagement 80% and eNPS by 8 points; reduced turnover 10% via creation of mentoring and succession planning programs.
Collaborated with company presidents and key leaders across segments to shape and support a unified strategic vision.
PillPackSenior Director, Prescription Services
Jul. 2018 - Jul. 2019United States, BostonScaled a cross-functional organization from 120 to 200 team members, overseeing all front-end clinical services and operational support for Amazon Pharmacy, PillPack, and B2B partners, including DUR clinical review, prescription management, and customer care escalations.
Spearheaded product innovation and strategic initiatives, reducing quality-related events by 17% and Rx procurement time by 65% while ensuring regulatory compliance.
Led organizational change management during Amazon's acquisition of Pillpack, achieving 96% employee retention.
PillPackPharmacist in Charge
Oct. 2015 - Jul. 2018United States, BrooklynOversaw the general construction, licensing, and credentialing of a state-of-the-art central fill pharmacy facility, ensuring compliance with all regulatory standards and accrediting bodies.
Managed pharmacy operations, facilities, vendor relationships, PBM contracting, and regulatory compliance, delivering business value and competitive edge through digital transformation of pharmacy services.
Cultivated international and domestic partnerships, accelerating innovation through cross-functional leadership.
Spearheaded R&D initiatives, introduced EU products to US market, secured UL & CSA certifications, increasing production offerings 30%; established all KPIs and IQ/OQ/PQ validations.
Managed continuous improvement initiatives, cutting operational costs by 40% while maintaining 100% regulatory compliance and safety record.
TargetExecutive Team Lead Pharmacist
Jan. 2014 - Oct. 2015United States, BrooklynDirected operations and team management of the largest Target Pharmacy store in the company, enhancing operational efficiency and customer satisfaction by over 60%.
Led company-wide initiatives in key business goals, including OTC sales growth of 25%, perfect compliance visits for 3 consecutive years, and a 40% increase in immunization services.
Implemented innovative inventory management strategies, reducing waste by 30% and improving stock turnover rate by 15%, resulting in significant cost savings.
Mentored pharmacy students monthly as a preceptor, collaborating with local schools and fostering future pharmacists' development.
TargetExecutive Pharmacist
May. 2011 - Jan. 2014United States, Little RockOversaw pharmacy operations, ensuring regulatory compliance and enhancing prescription accuracy, achieving best-in-class customer satisfaction rate of 98%.
Boosted product sales by 20% through strategic customer insights and effective communication.
Led vaccination efforts as Immunization Captain for District 347, significantly increasing regional immunization rates through coordinated team logistics.
Provided critical float support across regional pharmacies, ensuring high-quality patient care while fostering inclusive team culture and talent development.
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