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Work Background
Journalistakademien, The Birth Poster, AlliconFreelance & Consulting
Oct. 2023Coordinated operations for online journalism courses (student support, onboarding, scheduling, newsletters, webinars). Designed digital & print marketing assets (brochures, one-pagers, logos, branding campaigns). Delivered responsive customer support for an international e-commerce brand, ensuring high satisfaction.
GoodLuckMateHead Of Operations
Oct. 2021 - Feb. 2024MaltaDirected daily operations for a global affiliate platform, managing cross-functional teams. Led site redesigns and content overhauls, improving UX and editorial workflows. Managed social media channels (Facebook, Instagram, TikTok, X, Twitch, newsletters). Implemented A/B testing and workflow automation, boosting efficiency. Hired and managed freelancers to scale video and social media output.
GoodLuckMateOperations Manager
Jun. 2021 - Oct. 2021Malta
LeoVegas GroupRetention Manager
Jan. 2020 - Sep. 2020Sliema, MaltaLed CRM/KAM retention team for regulated markets, aligning with compliance & revenue goals.
LeoVegas GroupCRM Manager
Jul. 2017 - Jan. 2020Sliema, MaltaOwned CRM campaigns for Casino & Live Casino markets. Optimized lifecycle journeys and customer segmentation.
LeoVegas GroupCustomer Support Team Lead
Dec. 2014 - Jul. 2017Sliema, MaltaManaged Swedish support team (customer care, payments, responsible gambling). Built processes, recruited staff, and shaped LeoVegas’ customer voice as the company scaled.
LeoVegas GroupCustomer Support Agent
Nov. 2013 - Dec. 2014Sliema, Malta
PotstickersChef & Restaurant Manager
Sep. 2010 - Oct. 2013Stockholm, Stockholm County, SwedenManaged kitchen operations for Sweden’s first dumpling chain across 3 locations. Streamlined workflows, doubling production while reducing staffing needs.
Various CompaniesEarlier Roles
Jan. 2000 - Jan. 2010Earlier Roles Café Gino – Head of Kitchen | 2010 Spero – Owner, clothing shop | 2008–2010 Transcom – Customer Service Agent | 2008 Vapiano – Pasta Chef | 2007 McDonald’s – Shift Leader | 2001–2006 M.A.B AB – Construction Worker | 2000–2001
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