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Work Background
Renegade Cybersecurity Research, LLC.Founder and Principal Researcher/Consultant
Jan. 2025Dallas-Fort Worth MetroplexRenegade Cybersecurity Research LLC is an independent cybersecurity company I founded to support private research and specialized consulting in the cyber domain. It serves as a platform for exploring advanced security topics, developing original tools and methodologies, and advising individuals/organizations on complex security challenges. My focus includes cloud security, software assurance, vulnerability analysis, and threat modeling—driven by a hands-on, research-first approach aimed at contributing to the body of knowledge in cybersecurity
Freddie MacCyber Security Professional
May. 2024McLean, Virginia, United States
Freddie MacInformation Security Professional
Apr. 2022 - May. 2024McLean, Virginia, United States
Apex SystemsSecurity Analyst
Oct. 2021 - Apr. 2022Dallas-Fort Worth Metroplex
Youtube ChannelReboot Garage - Content Curator
Aug. 2021Dallas-Fort Worth MetroplexReboot Garage is a YouTube channel dedicated to preserving and exploring the world of computer hardware, with a special focus on vintage systems. Our mission is to support tech enthusiasts, collectors, and hobbyists by offering in-depth reviews, system tours, restoration tutorials, and resources for buying, selling, and trading vintage computer parts and systems. We aim to keep the legacy of classic computing alive, one system at a time, while also featuring modern hardware content to bridge past and present technologies. Whether you're configuring a retro rig, restoring a classic PC, or diving into the evolution of computing, Reboot Garage is your trusted companion in the digital garage.
NutrienAnalyst, IT, Service Assurance
Feb. 2019 - Aug. 2019Loveland, Colorado, United StatesManaged Service Desk Performance within IT Service Management Office. Led and guided Quality of Services and Business Assurance. • Enhanced IT Operational Improvements thru Reporting, Training, Incident Management, and Service Mgt.
• Developed Key Performance Indicators for Service Desk monitoring, impact, and analysis.
• Managed and facilitated major Incidents, Communications, and 24/7 On-Call Rotation.
• Conducted ServiceNow Reporting and analytics using PowerBI to report service performance metrics, KPIs.
• Facilitated business readiness, stakeholder management, service coordination, and onboarding.
• Developed Quality Assessment for Service Desk agents and coaching loop for business acumen, technical, and soft skills to drive increase in first call resolutions and improve overall performance.
• Developed model for expansion of training to a Learning Content Management System LCMS and SuccessFactors to deploy future training materials for IT Service Desk and IT organization.
• Completed David Marquet Intent Based Leadership – Stephen Covey Ladder of Leadership training.
NutrienAnalyst, IT, Service Desk
Jan. 2018 - Jun. 2021Loveland, Colorado, United StatesOversaw system access and provided IT support. Managed IT incidents and served as network response team member and care line operator. • Administered Active Directory with 22,000+ users in Hybrid, Azure, and Office365 Environments.
• Served as Database custodian, business continuity, and data steward for name changes, terminations, new hires, extensions, contractors, and employees.
• Managed Group Policy, Security Group, Distribution List, File Share, Shared Mailbox, and Application Deployment.
• Utilized Splunk for Reporting, Operational Review, and Discovery.
• Supported and troubleshot SAP ECC6/S4P User Profile Management.
• Monitored and troubleshot Cisco Meraki Portal, Wireless, and Ubiquity Network Infrastructure.
• Performed Mobile Device Administration, Multi-Factor Authentication MFA, MDM, and Airwatch-Intelligent Hub.
• Supported and troubleshot Horizon and Citrix Virtual Desktop Infrastructure Access, RSA, CyberArk, and Use Cases.
• Supported and analyzed ServiceNow automation, orchestration, mid-servers, and Ignio Automation. • Supported Sailpoint Integration as IAM Solution and FieldGlass Integration for Contractor Management. • Served as Backfill SAP S4P/Hana User Administration and GRC 10-11 Process Point of Contact. • Managed Mobile Phone Ordering through Xigo / Dimension Data.
• Administered Voice and Data Line managed service provider Granite.
• Supported and analyzed FaxCore to Retarus Migration.
• Executed Desktop Application and OS support, printing, and scanning.
• Collaborated with Internal Audit, Security, and HR in KPMG Audit, SOX, and e-discovery.
• Provided end-user technical support during the merger of Potash Corp and Agrium Inc. Legacy to leverage synergies.
• Provided User support of email migration from 2 hybrid O365 tenants to a single tenant.
• Supported Skype for Business roll-out to replace Microsoft Lync and continued to Microsoft Teams roll-out.
• End-user support of the merging of Oracle and SAP Master data records systems.
IT Design Services of Texas, LLC.Founder and Principal Consultant
Dec. 2015Dallas-Fort Worth Metroplex
AgriumIT Support Analyst I / II
Sep. 2015 - Dec. 2017Loveland, Colorado, United StatesOversaw system access and provided IT support. Managed IT incidents and served as network response team member and care line operator, adhering to best practices in global business operations and distributed IT. • Administered Microsoft Client Server Environments, Active Directory, Managed Group Policy, Security Groups, Distribution Lists, File Share Access, Shared Mailbox Access, and Application Deployment.
• SAP Administration, troubleshooting, and Batch Input Processing, add, remove, change.
• Served as Help Desk Analyst supporting legacy systems.
• Re-organized IT Services, executed shift left initiative, and outsourced to partner service companies.
• Migrated and administered Agrium Exchange to Office 365 Mail.
• Evolved ITIL and ITSM Service Desk.
• Contributed Knowledge Base to transition to new version of ServiceNow.
• Achieved ‘Above and Beyond’ recognition for contribution to Windows 7 project.
AgriumIT Field Technician
Jan. 2010 - Sep. 2015Flower Mound, Texas, United StatesContributed regional on-site IT support and rendering of technical services from corporate IT Service Catalog, maintaining detailed technical portfolios on 85 retail locations, 3 distribution warehouses, and 1 nitrogen production facility across NM, TX, OK, LA, and AR. • Managed related fleet asset(s), rentals, travel expenses-$5k/m, and other budgetary planning annually.
• Supported Voice and Data services with strategic partnerships with ISPs, WISPs, and Cellular service providers.
• Conducted IT Site surveys, structured cabling, antenna placement, data rack standardization and related services.
• Rolled out and standardized Cisco Infrastructure.
• Migrated Windows XP to Windows 7.
• Provided On-site and off-site desktop services, warranty, repair, re-image, and data recovery, Dell Certified.
• Worked with third party vendors and service providers to find best industry specific solutions.
• Assisted in the setup and troubleshooting of IT-linked industrial control systems for agricultural input products production in manufacturing, warehouses, and distribution facilities.
• Contributed IT perspective to construction and remodel planning of locations.
• Partnered with business units to support/develop business applications for retail agricultural.
• Deployed, maintained, supported, and troubleshot Cisco, Toshiba, Avaya VOIP unified, and VIP Edge.
• Performed Network Monitoring with Solarwinds and Infoblox.
• Partnered with Retail, wholesale, and special products business units to advocate and champion best practices and services within the IT portfolio.
• Coordinated receiving and shipping IT assets.
• Migrated UAP/CPS to Agrium email using Exchange and Quest Migration Tools.
• Executed IT Service Management to evolve Remedy to ServiceNow
• Provided Knowledgebase contribution and served as SharePoint site library custodian.
• Trained in ITIL Foundation and ITSM.
United Agri ProductsHelp Desk Technician
Oct. 2008 - Dec. 2009Greeley, Colorado, United StatesProvided comprehensive Technical, and Network Support along with partner Verizon Managed Services for medium to large business. Served as back-up access administrator, adding, removing, modifying system access based on defined processes. Assisted with tape backup at on-premise datacenter. • Administered Active directory and managed group policy, object assignment, and organizational units.
• Provided Hardware Troubleshooting and IBM/Lenovo/Dell Warranty Service and Support.
• Delivered remote support utilizing Net Meeting, SCCM, and GotoAssist.
• Administered and discovered on Tivoli data storage.
• Supported Integrated systems, PeopleSoft, FaxCore, IBM Cognos, Wells Fargo, Segmentation.
• Provided Printing support and troubleshooting, Xerox, Ricoh, Lanier, Gestetner, HP, Zebra, and OkiData.
• Supported Retail Business Applications, Agvance, Eclipse and Agricultural Resource Service ARS.
• Administered, supported, and troubleshot iSeries and AS/400 for Business Planning and Control System BPCS.
• Installed, administered, and supported Blackberry Enterprise Server BES.
• Administered and reported CallCenter call queue.
• Logged and reported telephony, PBX, and Cross connects, and DID.
• Administered Citrix, publishing application recommendations and provided troubleshooting and support.
• Monitored infrastructure with Nagios
• Cooperated and participated in IT process and Sarbanes-Oxley audits.
• Assisted with workstation imaging, configuration, and deployment from central depot.
• Provided end-user support during growth through acquisition of Western Farm Service, Royster Clark, and Independents, while migrating Corporate and Wholesale (Legacy Agrium) from Novell to Microsoft Exchange, and merging the Agrium and United Agri Products networks to leverage synergies.
• Evolved IT Service Management Track-IT to Remedy.
• Served as Knowledge Base Article Author and Contributor.
Kasetsart University Laboratory School (Multi-lingual Program)English Teacher
May. 2004 - Mar. 2008Chonburi, Chon Buri, Thailand· Maintained schedules, curriculum, budgets, training, and organized other activities related to the Foreign English teachers in the English department. · Coordinated with Thai, Chinese, and Japanese Teachers and their respective departments.
· Chaired Foreign Teacher Council
· Represented English Department at the Parent Teacher Association Board Meetings. · Developed hybrid classroom/online learning program, leveraging englishclub.in.th
· Co-created instructional design for Reader Club, a English Reading and Literacy Program.
· Designed English Program to align with Thai core curriculum and content schedules.
· Collaborated directly with publishers like McGraw Hill, Houghton Mifflin, Cambridge University Press and Oxford University Press. · Implemented and taught Cambridge ESOL and IELTS testing preparation program for high school students.
· Taught Life and Culture courses, Project Work Course, Reader Club, and Fundamental English courses.
· Co-organized and taught English Summer Program Experiences.
· Substitute teaching duties in Primary School
2ClicksInteractiveFreelance Consultant
Sep. 2003 - Apr. 2004Bangkok, Thailand· Founding partner · Freelance web design, interactive media, and network design consultant.
· Contributed to projects by reviewing English-Thai translations of Media Packs in design pipeline for corporate design portfolios. · Managed hosting, design, and support teams for 2Clicks. · Utilized a combination of HTML, JavaScript, ASP, .NET, C#, Visual Basic, Macromedia Fireworks, Flash, Dreamweaver, and ColdFusion to create dynamic, responsive, and database driven websites, desktop/mobile applications, and marketing displays. · Utilized Adobe Photoshop, Illustrator, InDesign, Premier and After Effects for print marketing and promotional materials design. · Designed and hosted an English learning site. · Designed and hosted a global surf conditions monitoring website.
· Designed and hosted a non-profit organization's website.
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