Marcy Bortowski

Business Development Specialist @N/A

Voice OverMarketingCustomer ServiceEntertainment

I work in voiceover with a background in singing with a band and volunteering as a reader for Virginia Voice, a service for the visually impaired. I also bring professional experience in marketing and business development, which helps me approach voice work with both creativity and strategy.

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Work Background

Proposal Coordinator

Mason & HangerProposal Coordinator

Mar. 2023Richmond, Virginia, United States

Project Management Assistant

Mason & HangerProject Management Assistant

Feb. 2022 - Mar. 2023Richmond, Virginia, United States

Paralegal

Marks & HarrisonParalegal

Jan. 2019 - May. 2022Richmond, Virginia, United States

Senior Manager, Sponsor Care

ChildFund InternationalSenior Manager, Sponsor Care

Dec. 2011 - Jul. 2018Richmond, VAManaged operations of team of over 30 to deliver consistent successful attainment of service level and quality goals. Recruited and developed top performing teams to manage incoming calls, communications, website user questions and retention. Built closed-loop learning from escalations to inform operational and service improvement needs. Supported development, testing, training, and deployment for Salesforce.com implementation.

Outbound/Website Contact Manager

ChildFund InternationalOutbound/Website Contact Manager

Jan. 1998 - Dec. 2011Richmond, Virginia Oversaw web inquiries, user questions, website usability testing and retention team building. Established retention team to reduce donor cancellations. Performed impact evaluations of outbound processes monitoring efficiencies. Enhanced complaint resolution by acting on customer feedback collected.

Senior Merchandise Area Manager

Paramount's Kings DominionSenior Merchandise Area Manager

Jan. 1991 - Jan. 1998Doswell, VirginiaOversee operation of 13 merchandise stores and eight lessee operations in the park. Hire and train over 50 merchandise supervisors within the merchandise department annually. Direct set up and break down of all merchandise shops in park each year. Handle operational problems and questions from managers and guests.

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