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Work Background
3D Systems CorporationDirector of Service Operations - Americas
Jan. 2024 - Jun. 2025Rock Hill, South Carolina, United StatesI successfully led service operations for the Americas, achieving remarkable financial and operational improvements. • Achieved a gross margin increase from 19% to over 40% by optimizing pricing strategies and cost structures. • Enhanced customer loyalty through innovative service initiatives that improved overall customer experience. • Fostered collaboration across departments to create cohesive solutions and drive interdepartmental cost-saving initiatives.
3D Systems CorporationRegional Service Manager (South)
Jun. 2022 - Jan. 2024Rock Hill, South Carolina, United StatesI managed service operations for over 500+ 3D printers across ten Southern states. By leading a dedicated team of 13 Field Engineers, I improved key service metrics and strengthened customer satisfaction. My efforts in negotiating service contracts not only increased customer retention but also contributed to consistent revenue growth.
3D Systems CorporationService Process Life Cycle Manager
Jun. 2018 - Sep. 2022Rock Hill, South Carolina, United StatesI managed the service process life cycle for new product integrations, focusing on service strategy and pricing. I successfully enabled substantial cost savings and improved operational efficiencies, demonstrating my ability to drive impactful changes in service processes.
3D Systems CorporationSLA Technical Support Supervisor
Mar. 2015 - Jun. 2018Rock Hill, South Carolina, United StatesI managed Global SLA Technical Support while enhancing documentation and training initiatives. I successfully improved platform support systems, which led to increased efficiency and customer satisfaction. My collaboration with Process Fellows on special projects fostered innovation and streamlined processes, contributing to the overall success of the team.
3D Systems CorporationTechnical Support Engineer
Jan. 2013 - Mar. 2015Rock Hill, South Carolina, United States
3D Systems CorporationField Service Engineer
Jan. 2008 - Jan. 2013El Paso, Texas, United StatesWest Texas - Region and C.D. Juarez, MX
U.S. Navy ReserveSenior Chief Petty Officer
Oct. 1996Charlotte, North Carolina, United StatesIn my role with the U.S. Navy Reserve, I have honed my leadership and operational management skills while serving as a Senior Chief Petty Officer. I oversee critical Anti-Submarine Warfare operations and ensured the readiness of over 300 Sailors. My experience includes leading modernization projects and training initiatives that have significantly improved operational capabilities and team performance.
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