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Work Background
Upwork FreelancingProject Coordinator Contract
May. 2023 - Apr. 2025Bengaluru, Karnataka, India1. Coordinated and managed multiple projects simultaneously, ensuring on-time delivery within budget constraints
2. Developed comprehensive project plans, timelines, and budgets, while monitoring progress
3. Assigned tasks and responsibilities to team members, providing ongoing guidance for successful project execution
4. Tracked project milestones, identified risks or issues, and implemented proactive solutions
5. Maintained regular communication with clients, provided project status updates, and ensured overall client satisfaction
6. Conducted quality control checks to verify accuracy and adherence to project specifications
7. Documented project progress, prepared detailed reports, and presented findings to stakeholders
Upwork FreelancingJunior QA Project Coordinator
Apr. 2021 - Apr. 2023Bengaluru, Karnataka, India1. Managing the QA tasks for the freelancers team and also for the vendors.
2. Communicated with Points of Contact (POCs) regarding vendor follow-ups and provided
updates on daily operational status.
3. Analyzed data to understand underlying causes for trends (e.g., high correction requests, high
deletion rates) and suggested preventive measures.
4. Maintaining the quality of the tasks assigned to vendors and freelancers.
5. Collaborated with the project managers in preparing the weekly, bi-weekly, and monthly
reports for vendors and freelancers.
6. Monthly feedback calls with the vendors.
7. Actively collaborated with the QA team and management to maintain and improve quality
assurance processes.
Undisclosed Big Tech via upworkLocalization and Web Research Contributor
Nov. 2017Bengaluru Area, India1. Provided bilingual data services, including word-level translation quality checks between
Kannada and English.
2. Analyzed and cross-checked multiple information sources to identify and resolve factual
discrepancies.
3. Ensured high quality and accuracy of database content through careful review and quality
assurance processes.
4. Focused on topics related to popular culture, media, and other international subjects,
maintaining up-to-date and contextually accurate information.
5. Engaged in collaborative online discussions with colleagues to establish and refine best
practices for data handling.
6. Real time localization and curation directly visible in a proprietary Knowledge Panel
7. Real time database monitoring and updating (events, public health safety)
8. Add to, edit, split and merge data in a proprietary TMS
10. Analyzed User Queries and Intent by reviewing user-submitted search queries to understand their original intent and information needs within the Magi AI-powered search experience. 11. Determine Helpfulness of AI Responses by assessing whether the generated response met the user’s informational needs and added value compared to traditional search results.
12. Analyzed and verified information across multiple sources to resolve factual discrepancies and maintain contextual accuracy on global topics, including pop culture and media.
13. Review Generative AI Responses for Violations by analyzing Magi-generated search responses to identify any content that may violate Google's quality, safety, or policy guidelines.
14. Identify and Classify Violation Types by accurately categorize detected violations into specific subcategories (e.g., misinformation, harmful content, inappropriate tone, etc.). 15. Determine Severity of Violations by assessing and assigning severity levels to each violation based on potential impact on the user experience and adherence to trust and safety standards.
Chandusoft Technologies Private LimitedSoftware Engineer
Jan. 2013 - Dec. 2016Bengaluru Area, IndiaSoftware Testing of web and mobile app
1. Conducted functional and regression testing for web and mobile applications
2. Created and maintained test cases and testing documentation
3. Identified and documented bugs
4. Collaborated with development team to prioritize testing requirements
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