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Work Background
WorksoftEducation and Training Director
Jul. 2023 - Oct. 2024Addison, Texas, United StatesAs a director of training and education, responsible for overseeing the training programs of an organization. You set goals, manage budgets, establish timelines, coordinate with experts in developing curricula, and liaise with internal and external parties. You also conduct research to identify student needs and develop strategies to meet those needs. You assess existing procedures to identify weaknesses and strengths, and develop strategies to optimize training services. As a director, you lead and manage staff. Continued to provide customer and partner enablement programs while managing the education development and design.
WorksoftSr. Software Trainer
Mar. 2019 - Oct. 2024Global Training users to utilize Worksoft's Automation Platform Tools. Travel to customer site for hands on training or using a self hosted training platform allowing Worksoft to continue to interface daily with our customers. Training user, developing documentation, changing worksoft process for customers. Assist with special project and working 100% remote work assistance to co-workers to help keep our company working together.
Dependable Solutions Inc.Client Services Account Manager
May. 2016 - Apr. 2018Flower Mound, TXDSI is a software solution for Royalty based business. We work with many of the top Licensee's and Licensors globally. As account manager I am responsible for the following: 24/7 software assistance.
Training of new and old users.
Writing Documentation for processes and developing process documentation with end to end processes contained. Implementing DRM software for clients via Skype for Business and onsite training's. Preparing training training and presenting training materials.
Troubleshooting the software solution when users run into issues. Preparing Release notes, Entering JIRA tickets, following-up on the process of those tickets in the pipeline. Traveling to client site for classroom training and working sessions. Preparing weekly summaries for team management and senior management. Trade show participation. Company Summit development and delivery. Participate in local and county wide Licensing Business organizations.
My computer careerStudent
Jun. 2014 - Dec. 2014Irving, TXCertifications:
MTA Windows Operating Systems Fundamentals
MTA Networking Fundamentals
CompTIA Network+
MTA Server Administration Fundamentals
MTA Security Fundamentals Certifications in Progress:
MCTS Windows 7 Configuring
CompTIA A+
MCTS Windows Server 2008 Active Directory
MCTS Windows Server 2008
MCITP Server 2008 Administrator
Lhoist North America, Inc - Three PillarTechnical Consultant – SAP Trainer, BI Help Desk & IT Special Projects Consultant
Jun. 2011 - Dec. 2012Fort Worth, TXDMS (Net-Weaver Document Management System) support and administration
Utilized Microsoft Access to create documentation of capability test results for management teams Reset user Logon passwords and deactivated user accounts Supported all aspects of Training Development and Delivery utilizing Access Database Scheduling Tool and Excel Capitalized on and expanded existing Microsoft Word documentation to develop a more robust Communication Plan for Technological Advancements
Managed Implementation checklists using shared Microsoft Excel worksheets on Microsoft SharePoint
Development of PowerPoint Presentations for Management meeting and corporate events
Created a three minute video using Microsoft MovieMaker for the Human Resources Recruiters
Active Directory review for creation and deletion of users as required
Utilized RWD uPerform to create, revise and deploy eLearning courses and simulations for
enterprise-wide knowledge sharing
Designed a sustainable Super User Network based on experience and job proficiency reports; presented to management via Cisco WebEx and Net-Meeting technologies
Manage support activities for SAP Business Intelligence module, including report development, end user set-up and documentation of SQL report development Instructed Trainers in Presentation Skills using interpersonal skills, Microsoft PowerPoint Testing of new version of Software for compatibility with current version of Windows Initiated training survey systems using for Trainer evaluation and measured responses for further trainer development
Participated in Full Network downtime planning and communication planning for Software deployments
Initiated software push to upgrade RWD uPerform client throughout the North American and Acted as technical liaison between SAP team and IT Director for all team concerns and requests to diagnose End user errors
Developed a plan to build an Enterprise wide SAP Super User Network
PepsiCo - KTek SolutionsTechnical/SAP Deployment Training Lead - Consultant
Jun. 2010 - Oct. 2010Plano, TxCollaborate with the business Stake holders and Information Technology Communications Department to develop Information Technology communications plan with a tactical training logistics-related communications relating specifically to end-users and trainers
Train-the-Trainer sessions focused on presentation skills utilizing Personality Insights guiding principles to Effective Presentations
Loaded and maintained in the Learning Management System with all materials provided by support analysts
Supported all aspects associated with the Training Delivery and facility coordination
Commercial Metals CompanyInformation Technology Curriculum Analyst & SAP Trainer (SD, MM, WM, IM, PTP, & BI modules)
Dec. 2008 - Feb. 2010Irving, TXManage training materials for 10,000+ employees from conception to project termination and developed documentation Standards for all IT Training
Foster team development through assembling technical and non-technical employees in meetings that focused on communication and paring individuals together based on strengths Administrator of the uPerform tool – Approval and publishing, provide access to uses, authors and approvals and troubleshoot uPerform issues. Educate Information Technology groups on course contend development utilizing RWD uPerform 4.0 providing company with simulations, step by step processes and Visio work flow information
Provided presentation and classroom training skills through PowerPoint Presentations and participant presentation before giving the go-ahead to classroom presenting. Develop and implement classroom training schedule including inviting students, trainers, material coordination, facility reservation and transportation Responsible for reviewing, editing and approving all - SAP, Windows, and locally developed software Curriculum
Statistical analysis of Training System usage including the development of anonymous user satisfaction surveys using executable Access Database
Educate Trainers in Presentation Skills , Classroom Assessments, Train-the-Trainer programs and design an trainer rotation schedule
Manage schedules of 4000 users and 30 trainers across the United States and Poland
WebEx follow-up training session as required by the business Develop Training materials specific to the area of business being trained based on historical training provided by the business combining the Business Process with the SAP Transactions that directly correlated Setup of Training Client with data and current configuration necessary for SAP Client to run satisfactory for the employees in training
Peavey Electronics -VSS, Inc.SAP SD Technical Change Lead /SD Functional Consultant
Apr. 2007 - Jun. 2007Meridian, MSDeveloped and implemented help desk format for continued support utilizing Super Users Demonstrated SAP Sales and Distribution Module features and enhancements for the Sales People Provide Change Management communications fostering the companies common vision or goal Site Security Administrator provided expertise in cross-functional role setup of users with in SAP R/3, and Portal security
Assist in developing SAP SD training guidelines for third party company to have the necessary information to adhere to business standards
Aker Marine ContractorsChange Management
Oct. 2006 - Jan. 2007Expand Training Strategy and Approach
Develop and implement classroom training schedule
Develop end user training manuals, instructor manual and practice activities
Provided Project Management leadership to technical and non-technical groups
Deployed an effective communication plan for all aspects of the SAP Project
RCG Information TechnologySAP Change Management Consultant
Jun. 2006 - Oct. 2006Houston, TxDevelop Training Strategy and Approach and implement the classroom training schedule Designed end user training manuals, instructor manual, communication plan, and practice activities
ComsysTrainer
Jan. 2006 - May. 2006Appleton, WIProvide in classroom training and all material updates to documentation using Resite Software Provide individual one-on-one training sessions to ensure end users knew the new procedures and process to efficiently conduct business in the call centers
Develop end user training manuals, instructor manual and practice activities
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