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Work Background
IQVIABusiness Operations Manager
Jun. 2023 - Apr. 2025Tallinn, Harjumaa, Estonia• Led the implementation of innovative technologies, resulting in increased operational efficiency by 30% and improved financial outcomes. • Conducted market analysis and implemented new product initiatives, optimizing processes and enhancing client satisfaction. • Managed adoption and training of tools for +1200 employees globally, collaborating with senior executives to improve organizational structure and maintain compliance with Part 11 and GDPR requirements.
IPF DigitalProduct Owner
Jan. 2022 - Apr. 2023Tallinn, Harjumaa, Estonia• Enhanced Jira tools and workflows, resulting in significant improvements to project management processes within four feature teams, increasing efficiency by 50% • Led strategic transitions in development methodologies, optimizing sprint velocity and team productivity, leading to a 50% increase in output • Managed product backlog, wrote user stories, and defined acceptance criteria to guide development efforts in alignment with Agile frameworks
Finx (SkillBill.io)Product Manager
Jan. 2021 - Oct. 2022Tallinn, Harjumaa, Estonia• Managed the analysis and development of sales products, offering strategic growth solutions to clients, resulting in a 50% reduction in workload and a 70% increase in lead quality. • Achieved significant improvements in product delivery and client satisfaction by employing strategic planning and implementing advanced technologies. • Spearheaded cross-department collaboration to ensure the successful completion of feature deliveries, enhancing operational efficiency and team productivity.
TickmillIT Business Analyst
Oct. 2019 - Jan. 2021• Built the Technical Service Center in Jira from the ground up, improving requirements gathering and problem resolution, leading to a 50% increase in efficiency. • Analyzed and prioritized business feature requests based on impact, resulting in a 30% improvement in project delivery timelines. • Optimized business processes by identifying bottlenecks, enhancing operational efficiency by 50%.
Core BTSInformation Technology Development Manager
Aug. 2018 - Sep. 2019Pine Bush, New York• Managed and distributed technology across 7 buildings, ensuring seamless operations and technology integration. • Updated work systems, decreasing work order turnaround by 50%, enhancing operational efficiency. • Implemented strategies to improve SOP, increasing work efficiency by 2000%, showcasing strong process improvement skills.
LinnworksTechnical Support Representative
Apr. 2017 - May. 2018• Consistently ranked as one of the top Technical Support Representatives, demonstrating exceptional performance and dedication. • Collaborated with developers as a Subject Matter Expert (SME) to enhance software features, optimizing user experience and business operations. • Mentored new hires, increasing productivity and effectiveness by 30%, contributing to overall team success.
Lindt & Sprüngli (USA) Inc.Senior Sales Advisor
Oct. 2015 - Mar. 2016Albany, New York- Advised customers on products ranging from recreational consumption to corporate gift baskets
- Top salesmen for 3 months in a row
- Led in sales to reach the yearly target goal by over 5%
Dunkin DonutsAssociate Trainer
Jun. 2015 - Sep. 2015Middletown, New York- Short term hire to retrain night staff and implement routines in order to maintain a higher standard of cleanliness. - Implemented routines increased cleanliness standards by 58% and raised the establishments cleanliness ranking up by 6
University at Albany, SUNYProgram Coordinator
Jan. 2015 - May. 2016Albany, New York• Revised and updated contracts for 149 international partners, ensuring compliance and fostering strong relationships. • Increased the number of applicants by 20% through effective organization and execution of Study Abroad Fairs. • Assisted a Professor in securing a $216,000 grant, demonstrating strong support and collaboration skills.
Family Outreach Inc.Operations Manager
May. 2005 - Jun. 2012Highland, New York- Organized and directed volunteers
- Reorganized warehouse to maximize efficiency
- Coordinated the creation and distribution of 500 food boxes per week
- Helped market and drive donations for the Non-Profit
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