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Work Background
Rogue InvestingClient Care Manager
May. 2020 - Sep. 2023Addressed and resolved customer inquiries via phone and email, achieving high levels of customer satisfaction.
Facilitated effective communication between clients and editorial team, reducing service fulfillment times significantly.
Authored and edited a range of business-critical emails for marketing, sales, and service initiatives.
WND.comOperations Manager
Oct. 2017Reviewed, analyzed, and provided detailed documentation of executed contracts.
Enter and maintain accurate records in company database.
Research and implement replacement strategies of multiple service providers not meeting performance standards. Document advertising campaigns and implemented email sends for company newsletters, third party advertisers, and store promotions.
Acted as project manager during the clean up and review of corporate revenue and spending.
Streamlined on-boarding and off-boarding security protocols for accounts and equipment.
WND SuperstoreStore Manager
Aug. 2015 - Oct. 2017Chantilly, VAMonitored site metrics, sales, and effectiveness of marketing campaigns.
Researched ecommerce trends and technologies, popular products, and marketing strategies.
Organized remarketing campaigns, targeted emails to customers based on buying habits, and affiliate programs with marketing team.
Managed inventory of over 2,000 products and relationships with store vendors.
Coordinated with technical team to complete scripting based projects, website design enhancements, and fix technical problems in a timely fashion.
Mary Kay Inc.Star Beauty Consultant
Jun. 2012 - May. 2017Oakton, VAwww.marykay.com/aprevette
WND.comRelationships & Events Manager
Mar. 2012 - Aug. 2015Chantilly, VACommunicated with authors, columnists, publicists, and company contractors to ensure they received necessary resources and support.
Provided necessary research for C- level executives regarding trade shows, potential networking opportunities, background information on important clients and vendors, and area information during travel. Planned annual company events and coordinated executive travel.
Arranged transportation, lodging, and logistical assistance for company staff attending conferences and trade shows. Lead multiple event projects simultaneously, following deadlines and end-to-end project plans.
The Leadership InstituteRegional Field Coordinator
Jan. 2009 - Jan. 2011Provided Campus Leadership Program (CLP) student leaders with Leadership Institute (LI) resources for speaker events, activism, fundraising, and recruiting.
Organized campus, local, and state events in the NC, TN, VA, WV, DC, DE, and MD region.
Managed multiple field representatives during the fall LI Field Programs.
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