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Work Background
BubtyImplementation Manager
Jan. 2025
KustomerSr. Technical Implementation Manager
Jan. 2023 - Jan. 2025● Partner with Customer Experience, Product Engineering and Sales teams as a Subject Matter Expert driving use case consultation, custom project scoping and implementation.
● Provide deep technical and sales support for new customer implementations, with a focus on meeting customer business requirements at the solution and architectural levels.
● Primary technical point of contact, translating customer needs into actionable technical items within the platform
● Reviews of Statements of Work
● Participates in client kick-offs, serves as project manager for entirety of an implementation
● Configures Kustomer platform to satisfy requirements
● Facilitates development, testing, training, launch, and support.
iCIMSSenior Consultant
Jan. 2022 - Jan. 2023As a member of the Professional Services and Implementations team, I help to build strong customer relationships through a consistent and determined commitment to client satisfaction. Specifically as a Project Specialist I help to define business processes, manage implementation projects, train users, and facilitate change management within various client organizations. • Provide project planning, management, and status reporting internally.
• Follow implementation methodology and best practices.
• Conduct analysis of client requirements.
• Work with client to configure systems and coordinate training.
• Manage data conversion process, data validation, and system testing.
• Interact with client-assigned project teams including managers of Human Resources and operations.
• Responsible for the overall success of the project and satisfaction of the client.
• Assist with the development and management of project scope, issues and escalations while continually setting client expectations.
Flock SafetyProject Manager (contract)
Jan. 2021 - Jan. 2022
Engagedly IncSr. Implementation and Training Consultant Contract
Jan. 2021 - Jan. 2021St Louis, Missouri, United States
ArcLight ConsultingSenior HCM Consultant & CSM
Jan. 2018 - Jan. 2021Provide Oracle Global HR functional consulting services by acting as a subject matter expert and leading clients through the entire cloud application service implementation life-cycle for Oracle HCM Cloud projects, specifically with ORC and Onboarding. Effectively communicate and drive project deliverables for Oracle HCM Cloud projects. Work with companies to deploy Oracle HCM, guide customers through Oracle delivered functionality, advise customers on best practice, map business processes to delivered functionality, document customer requirements, configure application functionality, and assist with testing. Maintain ongoing relationships with customers. Work with peers to continuously improve ArcLight’s delivery model in an effort to provide the most value to customers while increasing project delivery efficiency. Work with and mentor junior level associates to ensure their professional growth and ability to contribute to company growth. Manage projects: team implementing, timelines & resources to successfully implement our product. Hold weekly working sessions with clients to gather requirements, consult, train and configure the application so it aligns with their business objectives. Manage client expectations for feature requests, and advocate internally to shape the product roadmap, making sure client needs are met. Recognize when projects are falling out of scope and develop SOWs or CRs for the work clients request Training, roll out & adoption: ensure clients are well trained and prepared before go-live. Consult with clients on a communication to ensure maximum adoption.
SAPSenior Implementation Consultant Contract
Jan. 2018 - Jan. 2018-Lead coordinated and efficient plans for 10-15 active projects (Approx. $4 Million TCV) at a time, including their implementation releases, defining project milestones, and communicating dependencies and risks associated with these projects -Ensure continuous communication about goals, scope, risks & mitigations, and progress of complex and high value projects -Participate in the development, rollout, documentation and communication of system changes, strategies, standards, and processes -Provide consolidated project data reporting and analysis, including summarizing key project information and delivery to senior management -Assist in development troubleshooting efforts to prevent roadblocks
GainsightSr Implementation Manager
Jan. 2017 - May. 2018
Slalom ConsultingOperations Analyst
Jan. 2016 - Jan. 2017Clayton, MO
iCIMSImplementation Specialist & Customer Success Manager
Jan. 2013 - Jan. 2016As a member of the Professional Services and Implementations team, I help to build strong customer relationships through a consistent and determined commitment to client satisfaction. Specifically as a Project Specialist I help to define business processes, manage implementation projects, train users, and facilitate change management within various client organizations. • Provide project planning, management, and status reporting internally.
• Follow implementation methodology and best practices.
• Conduct analysis of client requirements.
• Work with client to configure systems and coordinate training.
• Manage data conversion process, data validation, and system testing.
• Interact with client-assigned project teams including managers of Human Resources and operations.
• Responsible for the overall success of the project and satisfaction of the client.
• Assist with the development and management of project scope, issues and escalations while continually setting client expectations.
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