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Work Background
Key Title Group San AntonioOperations Manager
Jan. 2025
Keller Williams HeritageOperations Manager
Nov. 2023 - Jan. 2025San Antonio, Texas Metropolitan AreaMaintain and coordinate value distribution inside of the Affiliate Partner Program. Additionally managed monthly drawings and agent benefits pertaining to the Program.
Greet recruits and guests to the office.
Track attendance at events and prepare the training tracker report monthly.
Review registration of conference rooms daily & managed the software for agents to schedule conference rooms. Keep inventory of supplies within the office and reorder and distribute as needed.
Maintain organization of break areas in the office Attended and helped to coordinate ALC Meeting and Leadership meeting minutes in Google Drive and communicated to all parties after the meeting.
Helped to coordinate and run office events on a monthly basis.
Ensure copier, binding machines, computers, and similar agent resources are operational.
Provide copier training and access to agents and admins.
Assisted in managing and responding to emails for the brokerage Team Leader and President as well as maintaining his calendar for appointments with agents and recruits.
Maintained all office marketing TVs for content and functionality. Managed several committees within the office and assisted in the planning and organization of their meetings and events.
Managed agent leases within the brokerage for 85 offices and coordinated any move ins and outs.
Managed and was active in a “contract hotline” program for agents to call into for questions while in the field.
Managed the Young Professionals organization within the office - scheduled meetings, oversaw events, maintained budgets.
Assisted in the management of our agents CRM database ZOHO for 1100+ agents.
Planned and coordinated all major market center events: Awards Ceremonies, Turkey Giveaway, Holiday Parties, Broker Open Houses etc.
Managed the Master Calendar for the market center with all events, training, agent bookings etc.
Keller Williams HeritageAsst. Director of Risk Management
Jun. 2021 - Nov. 2023San Antonio, Texas Metropolitan AreaOversaw the review and compliance approval for 1100+ agents contracts, amounting in 10,000 contracts per year.
Responsible for the training of new agents upon their transfer to the brokerage in all matters of compliance including updating paperwork, managing their existing clients contracts and transferring any existing listings.
Created material, lesson plans & homework to teach classes to agents in the brokerage over writing contracts, TREC compliance and brokerage compliance.
Managed and was active in a “contract hotline” program for agents to call into for questions while in the field.
Created marketing material for educational classes and risk management reminders to be sent to market center agents.
Executed and sent out a monthly newsletter to all market center agents.
Assisted new agents with filling out any paperwork pertaining to their clients (representation agreements, listing agreements, contracts and various addenda)
Assist new agents with inputting their first listings into MLS and setting up their listing profiles in ShowingTime.
Assisted in creating new LLCs for agents.
Helped to manage our Leadership Council within the office - created agendas, kept meeting minutes, assisted in executing events or other projects as needed.
Managed the Young Professionals organization within the office - scheduled meetings, oversaw events, maintained budgets.
Keller Williams LegacyReal Estate Specialist / Listing & Transaction Coordinator
Apr. 2019 - Jun. 2021San Antonio, TXLicensed agent for the Tom White Group
Created and maintained the team contract to closing process in Trello.
Train all incoming agents for success with the team processes and programs.
Transaction Coordinator for the team of 4-7 at any given time.
Manage all contracts from execution to closing.
Schedule all inspections.
Manage contractual due dates and ensure all paperwork and disclosures are completed.
Order home warranties and provide documentation to title.
Submit paperwork to broker market center for agent distribution authorization.
Provide closing information and schedule client closings.
Complete compliance checklists.
Maintain professional relationships throughout the course of the transaction with all involved parties to ensure a smooth process.
Manage expectation of communication with the client and what to expect during each phase of the transaction.
Listing Coordinator for the team of 4-7 at any given time.
Ensure all paperwork is received from the seller and saved accordingly. Schedule photography of the subject property.
Create the draft listing in the MLS and send to both the listing agent and seller for review.
Take the listing live in MLS once the draft listing has been approved by the seller & listing agent.
Maintain professional relationship with seller for the duration of the listing.
Manage expectation of communication with the seller for the On Market and Under Contract phases of the transaction.
WeaverExecutive Assistant
Nov. 2016 - Apr. 2019San Antonio, Texas
Event Show ManagementProject Director
Apr. 2016 - Nov. 2016• Responsible for all vendor contracts and booking.
• Work directly with third parties to schedule and contract entertainment and performances.
• Responsible for all social media upkeep and marketing.
• Responsible for all aspects of festival operations and special events.
• Solely responsible for implementing a new online ticketing system for wholesale trade shows that occurs quarterly and oversees at-the-door sales for 5,000 consumers in a 3-day period.
• Work closely with company partners both foreign and domestic to maintain continuity among parties and schedules.
• Oversaw the building and maintenance for five websites for the company.
• Responsible for maintaining a working relationship with the Chamber of Commerce in several communities to keep our target areas knowledgeable of upcoming events.
• Responsible for producing and distributing monthly email blasts for both special events and a wholesale tradeshow.
• Developed and maintained professional rapport with customers and internal marketing teams.
• Responsible for creating and maintaining all email accounts within the company.
• Oversaw the schedule and all operations of a spring festival that saw 20,000 consumers in an 11-day period.
• Create and nurture relationships with cities across the country to bring seasonal festivals to new areas.
• Responsible for onboarding and new hire paperwork for all new employees in the company.
Naked Lime MarketingWeb Consultant
Nov. 2014 - Apr. 2016Bryan/College Station, Texas Area
New Braunfels Parks and Recreation DepartmentRecreation Instructor
Jan. 2014 - Aug. 2014New Braunfels, TX• Develop, implement and administer recreation programs for youth and community residents.
• Maintain attendance and class records including program and participant surveys, accident and injury reports, league rosters and monitor course enrollment.
• Answer telephone and provide recreation information via telephone and greet customers to the recreation center.
• Assist in managing a variety of administrative duties including computer record and cash management system, and operate computer registration/reservation system.
• Maintain facility cleanliness.
• Maintain inventory of supplies and upkeep of equipment used in daily operations.
• Researched and began implementation of new policy to review donation requests.
• Assisted in planning, programming, and implementing a three-day day babysitting and leadership camp.
• Supported in planning and implementing a community wide movie event while coordinating three volunteers.
• Created a master summer program schedule for all citywide events.
• Aided in the preparation for two large annual events: Concerts in the Park and Wein & Saengerfest. • Performed other administrative tasks as needed by supervisor.
Allen Benjamin's Salon & SpaSalon Manager
Oct. 2010 - Jul. 2014• Responsible for customer interaction via phone, e-mail, and face-to-face correspondence.
• Managed scheduling of receptionists.
• Figured and processed payroll each week for 15 employees.
• Collected rent for booth rental stylists.
• Responsible for maintaining inventory of all professional and retail supplies.
• Increased employee retention rate by 50% in a 2 year period.
• Resolved all conflicts for both clients and employees.
• Responsible for the interviewing, hiring, and training process.
• Managed the social media sites and other advertisements for the salon
• Worked the POS system and managed the reconcile each night.
• Booked appointments for salon clients for 8 employees.
• Prepare and manage retail and professional budgets.
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