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Work Background
Diesel Exchange IncHuman Resources Assistant
Oct. 2024Springfield, Missouri, United States
John DeereHR Administrative Assistant II
Aug. 2022 - Jul. 2024Springfield, Missouri, United States• Streamlined the recruitment process by 35% by integrating new programs and methods.
• Scheduled and coordinated interviews for various positions, ensuring a smooth process for both candidates and hiring managers.
• Tracked and managed applicant data using internal systems, maintaining up-to-date records and statusupdates.
• Collaborated closely with HR and Employee Relations to support the recruitment process, including drafting job descriptions and posting job openings.
• Reviewed resumes and applications, screening candidates to ensure they met the necessary qualifications.
• Communicated with candidates throughout the recruitment process, providing updates and answering any questions they had.
• Assisted in onboarding new employees, ensuring they received all necessary documentation andinformation.
• Managed and maintained employee documents, ensuring accuracy and confidentiality.
• Rewrote the employee handbook, updating policies and procedures to align with current regulations.
• Performed general office duties, including filing, maintaining a filing system, answering and routing phone calls, and managing office supplies.
• Responded to inquiries, providing clear explanations of rules, regulations, policies, and procedures.
• Provided guidance and support to team members.
Grizzly Industrial Inc.Customer Service Agent
Aug. 2021 - Aug. 2022Springfield, Missouri, United States• Managed inbound customer calls and inquiries, providing timely and accurate responses.
• Ensured customer satisfaction by efficiently processing orders and addressing issues.
• Performed day-to-day administrative tasks and upsold additional products to customers.
• Maintained and grew customer accounts by fostering strong relationships with external partners.
• Delivered exceptional customer service by resolving queries professionally and promptly.
• Utilized tools such as Zendesk, Amazon Connect, AS400, Jira, and Bridge to enhance process efficiencies.
USAAMember Service Representative
Aug. 2019 - Jul. 2020Springfield, Missouri, United States• Fostered a welcoming and friendly environment for members.
• Provided prompt and courteous service, addressing member needs and queries effectively.
• Utilized banking knowledge to suggest appropriate services and products.
• Processed an average of 125 transactions per shift with accuracy.
• Assisted with account maintenance, improving efficiency and reducing the need for referrals to otherstaff.
• Promoted bank products and services by referring members to the appropriate business partners.
• Supported daily branch operations alongside supervisors.
Clines Equipment Company, LLCSecretary
Apr. 2019 - Aug. 2021Aurora, Missouri, United States• Specializing in farming and industrial equipment sales and auctions.
• Maintained the reception area, greeted clients, and managed visitor log maintenance to ensure a positive and welcoming environment.
• Scheduled appointments, managed databases, and provided bookkeeping support.
• Created and managed social media content, successfully growing the social media page to reach over 500 individuals within a week.
• Delivered excellent customer service, addressing inquiries and guiding clients effectively.
Blessings By BriWedding Minister
Jun. 2018 - Oct. 2023Pleasant Hope, MO• Certified and licensed by The AMM to perform wedding ceremonies nationwide.
• Provide personalized and professional wedding officiant services tailored to each couples unique needs and preferences.
• Coordinate with couples to plan and customize their wedding ceremonies.
• Ensure all legal requirements are met for a valid marriage ceremony.
• Maintain strong relationships with clients to ensure a memorable and seamless wedding experience.
MercyPatient Transporter
Nov. 2016 - Mar. 2018United States• Managed patient transport activities, ensuring safety and timely delivery to and from the Radiology Department.
• Communicated effectively with nursing staff regarding patient needs and additional supportrequirements.
• Maintained cleanliness and readiness of wheelchairs and stretchers for optimal service delivery.
• Nominated for the Good Catch Award for identifying and correcting a patient transport error.
• Ability to read and understand basic instructions.
• Navigating various types of mobility and patient care equipment.
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