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Work Background
Human Resources Assistant
Diesel Exchange IncHuman Resources Assistant
Oct. 2024Springfield, Missouri, United States
HR Administrative Assistant II
John DeereHR Administrative Assistant II
Aug. 2022 - Jul. 2024Springfield, Missouri, United States• Streamlined the recruitment process by 35% by integrating new programs and methods. • Scheduled and coordinated interviews for various positions, ensuring a smooth process for both candidates and hiring managers. • Tracked and managed applicant data using internal systems, maintaining up-to-date records and statusupdates. • Collaborated closely with HR and Employee Relations to support the recruitment process, including drafting job descriptions and posting job openings. • Reviewed resumes and applications, screening candidates to ensure they met the necessary qualifications. • Communicated with candidates throughout the recruitment process, providing updates and answering any questions they had. • Assisted in onboarding new employees, ensuring they received all necessary documentation andinformation. • Managed and maintained employee documents, ensuring accuracy and confidentiality. • Rewrote the employee handbook, updating policies and procedures to align with current regulations. • Performed general office duties, including filing, maintaining a filing system, answering and routing phone calls, and managing office supplies. • Responded to inquiries, providing clear explanations of rules, regulations, policies, and procedures. • Provided guidance and support to team members.
Customer Service Agent
Grizzly Industrial Inc.Customer Service Agent
Aug. 2021 - Aug. 2022Springfield, Missouri, United States• Managed inbound customer calls and inquiries, providing timely and accurate responses. • Ensured customer satisfaction by efficiently processing orders and addressing issues. • Performed day-to-day administrative tasks and upsold additional products to customers. • Maintained and grew customer accounts by fostering strong relationships with external partners. • Delivered exceptional customer service by resolving queries professionally and promptly. • Utilized tools such as Zendesk, Amazon Connect, AS400, Jira, and Bridge to enhance process efficiencies.
Member Service Representative
USAAMember Service Representative
Aug. 2019 - Jul. 2020Springfield, Missouri, United States• Fostered a welcoming and friendly environment for members. • Provided prompt and courteous service, addressing member needs and queries effectively. • Utilized banking knowledge to suggest appropriate services and products. • Processed an average of 125 transactions per shift with accuracy. • Assisted with account maintenance, improving efficiency and reducing the need for referrals to otherstaff. • Promoted bank products and services by referring members to the appropriate business partners. • Supported daily branch operations alongside supervisors.
Secretary
Clines Equipment Company, LLCSecretary
Apr. 2019 - Aug. 2021Aurora, Missouri, United States• Specializing in farming and industrial equipment sales and auctions. • Maintained the reception area, greeted clients, and managed visitor log maintenance to ensure a positive and welcoming environment. • Scheduled appointments, managed databases, and provided bookkeeping support. • Created and managed social media content, successfully growing the social media page to reach over 500 individuals within a week. • Delivered excellent customer service, addressing inquiries and guiding clients effectively.
Wedding Minister
Blessings By BriWedding Minister
Jun. 2018 - Oct. 2023Pleasant Hope, MO• Certified and licensed by The AMM to perform wedding ceremonies nationwide. • Provide personalized and professional wedding officiant services tailored to each couples unique needs and preferences. • Coordinate with couples to plan and customize their wedding ceremonies. • Ensure all legal requirements are met for a valid marriage ceremony. • Maintain strong relationships with clients to ensure a memorable and seamless wedding experience.
Patient Transporter
MercyPatient Transporter
Nov. 2016 - Feb. 2018United States• Managed patient transport activities, ensuring safety and timely delivery to and from the Radiology Department. • Communicated effectively with nursing staff regarding patient needs and additional supportrequirements. • Maintained cleanliness and readiness of wheelchairs and stretchers for optimal service delivery. • Nominated for the Good Catch Award for identifying and correcting a patient transport error. • Ability to read and understand basic instructions. • Navigating various types of mobility and patient care equipment.

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