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Work Background
PopularBusiness Analyst- Our People Insights
Feb. 2021
PopularBusiness Analyst-Our People Operations
Jan. 2017 - Jan. 2021San Juan, Pr, Puerto Rico- Prepared dashboards and reports of COVID-19 positive cases and vaccines for Popular CEO Ignacio Alvarez, and Chairman of the Board Richard Carrion to provide visibility of its effects on the Popular workforce and to ensure informed decisions related to protecting Popular from the pandemic’s worst effects. - Certified as a Lean Six Sigma Green Belt for improving the Our People Service Center performance metrics by decreasing the average handling time by 28% and decreasing the referred ticket aging by 82%. - Led the analysis, development and implementation of all of the changes related to the 2017 Labor Reform, placing Popular at a competitive advantage in what it offers in terms of employee benefits. The implementation also led to cost savings of up to $900K. - Involved in the key decision making of the Our People Operations management through consistent data analysis, preparation of reports, monitoring of key performance metrics and the coordination and development of strategic projects to improve efficiency. - Collaborated with the Popular Legal Department in the analysis of legal changes related to all employee benefits. Managed the implementation of new employee benefits, including the extended maternity and bonding leave. - Collaborated with Our People in various strategic projects and initiatives including the 2018 integration of Reliable Auto, the Contingency Plan, the New Employees Orientation, and the special task force related to the COVID-19 pandemic, which analyzed employee data and presented proposals to the Popular Senior Management Team on how to adjust to the crisis. - Served as the main risk assessor for all Our People and the main risk and compliance analyst for Our People Operations
Durrani Law GroupLaw Clerk
Oct. 2015 - Nov. 2015Milwaukee, Wisconsin- Facilitated mandatory interview process for clients taking the U.S citizenship naturalization test. - Reviewed case files including briefs, records, motions, opinions, judgments, stipulations and memoranda. - Conducted legal research for cases related to criminal matters and immigration issues. Interviewed clients to help facilitate divorce proceedings.
Virginia Beach Field HouseSports Management Intern
Jan. 2015 - Apr. 2015Virginia Beach, Virginia- Responsible for the scheduling, execution and management of basketball and volleyball leagues and tournaments. - Manager-on-duty for 175,000 sq ft. facility with over 900 clients. - Managed front desk and food and beverage department duties.
Ethicon, Inc.Capstone Project
Jan. 2013 - May. 2013Guaynabo, Puerto Rico- Design standard process of collecting and storing master data to reduce product deployment variability. - Improve company’s Key Performance Indicators, by assuring metrics will comply with targets throughout the fiscal year. - Re-engineer Demand Pass Down process to include a Work Center level signal.
Life Scan IncIndustrial Engineering Student
Jan. 2012 - May. 2012Aguadilla, Puerto Rico- Reduced inspection time by 20% applying work sampling techniques to identify maximum offenders.
- Proposed layout alternatives that maximize contact with value-adding activities and minimize operating costs
- Project Impact: $15.5K in annual savings
GEIndustrial Engineering Student
Aug. 2011 - Dec. 2011Añasco, Puerto Rico- Designed a user-friendly model to determine the number of daily employees required considering a variable daily demand of products.
- Reduced labor costs by 20% by applying work measurement analysis and techniques to minimize non-value adding activities and balancing tasks through the number of operators required.
StrykerResearch & Development Internship
Jun. 2010 - Dec. 2010Puerto Rico- Designed and validated operational procedures to challenge the seal strength and integrity of medical device packaging systems. - Created standard operational procedures for testing and inspection of medical device packaging systems. - Designed a fixture for a specific packaging test which will maximize efficiency and comply with ergonomic and safety requirements.
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