Janice Balneg

Training Manager @Asurion

Customer Support RepresentativeC-level ExecutiveTranslatorCall Center TrainerEntertainmentCustomer Care SpecialistService Quality ManagerAssistantData EntryTyping Specialist🎓 StudentPresentation DesignerTutorCall CenterResearcherLife CoachingProfessorHR🐦 DesignCustomer ServiceConsultingEducationHR consultantTraining&Development SpecialistSoft Skills TrainerAdvisor

I am deeply driven to consistently improve my skills and foster my professional development. I have experience in instructional design and training for both small and large audiences. I thrive in organizing and facilitating training programs and activities, and I also provide coaching and mentoring sessions.

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Work Background

Training Manager

AsurionTraining Manager

Aug. 2018PhilippinesCollaborating with various departments to create learning solutions, design engaging learning experiences, and provide coaching and, mentoring.

Assistant Training Manager

InterGlobe Technologies LtdAssistant Training Manager

Jan. 2017 - Aug. 2018PhilippinesThe position centers on creating a curriculum through updates to the website and products, utilizing the 4MAT Model. Core responsibilities include creating encompass observing classes, offering feedback, and collaborating with trainers to evaluate agent progress. It also involves partnering with operational leaders to identify training requirements. Furthermore, the role includes engaging in client calibration sessions

Process Trainer

InterGlobe TechnologiesProcess Trainer

Oct. 2014 - Aug. 2016Philippines, Mandaluyong CityOffer Pre-Process and Process Training for Sales and Service Travel Accounts. Develop modules and refresher courses aimed at boosting CSAT and FCR metrics. Update and enhance the training curriculum, perform interviews, and provide guidance to Training Assistants

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