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Work Background
Jane AppDirector of Product Management
May. 2024 - Jun. 2025Minneapolis, Minnesota, United States
3DotProduct Management Consultant
Apr. 2023 - May. 2024Minneapolis, Minnesota, United States• Led engineering team for a 10M ARR SaaS company, overseeing operations, troubleshooting and driving strategic initiatives. • Developed a comprehensive 2-year strategy and product roadmap to scale company revenue from 10M to 100M ARR. • Trained in-house product team at 80 person SaaS company to improve process efficiency, transparency, strategic thinking and accountability within the development team. • Guided a small company in successfully launching a sophisticated events management product within a tight 2-month timeline. • Managed product strategy, feature prioritization, and team execution for a startup corporate travel organization. • Conducted user interviews and market research to inform a go-to-market strategy for a startup focusing on process management solutions. • Provided healthcare subject-matter expertise to guide an early stage organization with business strategy through creative problem solving. • Created online content and courses for product managers to learn how to leverage AI and LLMs to enhance productivity.
TailorCareHead of Product
Jul. 2022 - Apr. 2023• Crafted strategy and product roadmap for care management and patient engagement web application for an early-stage startup. • Led design and development of a zero-to-one launch within six months, exceeding team OKRs. • Built and mentored a high-performing product, UX and engineering team, playing a key role in technical leadership. • Successfully navigated the HIPAA audit and multiple security assessments necessitated by the healthcare regulations and compliance requirements of national health plans and payers.
OliveVice President Product - Platform Experience
Dec. 2021 - Sep. 2022Minneapolis, Minnesota, United States• Led operations and financial management for three distinct business lines: a desktop application, a data visualization framework, and a custom health platform experience. • Developed short- and long-term product vision and strategy to transition a $1B business into a platform business model. • Oversaw the hiring and mentorship of a nine-member product platform team during a period of rapid transformational change. • Transitioned team to agile scrum methodologies for development operations, resulting in 75% improved cross-functional innovation, communication, and efficiency within three months. • Created and implemented OKR framework to track performance and progress across 4 product teams, resulting in improved alignment and accountability.
OliveVice President Product - Provider Products
Feb. 2021 - Dec. 2021Minneapolis, Minnesota, United States• Transformed division into a product-led organization within a 10-month timeframe through improved process coordination, creative problem solving, strategic thinking, and training and written communication with stakeholders. • Established and cultivated a team of twenty-eight digital product managers. • Managed and provided strategic direction for a $56M product portfolio, which accounted for 60% of company revenue. • Expanded SaaS product portfolio by 366% to meet growth, speed, and performance KPIs through healthcare technology innovation. • Developed short- and long-term product strategy, creative product vision and quarterly KPIs for twenty-six Robotic Process Automation (RPA) product lines spanning Revenue Cycle Management, Clinical and Pharmacy services, and Administrative processes. • Spearheaded divisional agile transformation to foster innovation while upholding consistency and rigor in product execution. • Created and implemented OKR framework to track performance and progress across 9 product teams, resulting in improved alignment and accountability. • Led M&A assessment and facilitated integration of product portfolio post-acquisition.
3DotProduct and User Experience Consultant
Nov. 2019 - Feb. 2021Boulder, Colorado, United States• Conducted market analysis, competitor analysis, and user surveys to identify market trends and customer preferences, informing the strategy for evolving a physical therapy telehealth platform. • Oversaw end-to-end product development for both new and existing initiatives at physical therapy telehealth organization, scaling the team by 50% while increasing delivery efficiency by 90%. • Re-architected and consolidated nine separate SaaS products into a cohesive and unified platform for a major Agtech corporation, creating exceptional growth of the new digital platform resulting in over $1 billion in online sales in 2020 and increasing online user retention. • Designed and facilitated workshops to drive new product innovation in collaboration with key Agtech partners such as John Deere, BASF, and Syngenta.
Sopris HealthVice President of Product and User Experience
Jul. 2017 - Nov. 2019Greater Denver Area• Successfully led end-to-end development and launch of NLP-powered clinical SaaS application, resulting in zero-to-one product growth. • Executed comprehensive market research, validating product-market fit through user testing. • Successfully integrated company's product with five top-tier Electronic Health Record systems, giving the product access to roughly 60% of the specialty provider market. • Oversaw and successfully managed a team of customer support, technical support, and medical transcript professionals, resulting in increased customer satisfaction ratings by 20%. • Achieved finalist status in the prestigious Techstars Cedars-Sinai Accelerator program, demonstrating exceptional product and user experience leadership.
PearsonSr. UX Manager
Oct. 2016 - Jun. 2017Denver, Colorado• Led cross-functional teams of UX and product professionals to successfully implement the hybrid agile approach, resulting in improved collaboration and streamlined processes. • Implemented agile methodologies, resulting in a 30% improvement in project delivery timelines and a 15% increase in team productivity. • Led strategic partnership project with IBM Watson, bringing adaptive learning technology to 13 million college students worldwide. • Successfully conceptualized and developed a patent-pending data analytics experience for advanced internal tools, resulting in enhanced user engagement and increased efficiency.
Deloitte DigitalSenior UX Architect
Aug. 2015 - Sep. 2016Denver, Colorado• Directed the UX/UI design team for "Your Texas Benefits app" and achieved the #2 US government app ranking on the Apple App Store, resulting in a 4.8 star rating, over 1 million downloads and a 900k monthly active user base. • Implemented and analyzed quantitative metrics to measure success of product optimization efforts for document upload functionality, resulting in a shift to 74% of documents being uploaded via phone. • Guided team through comprehensive market and user research, analysis, and validation to gain customer insights and refine core user experience, amplify engagement, and elevate user satisfaction.
AetnaDirector of User Experience for iTriage Product
Apr. 2014 - Aug. 2015Greater Denver Area• Led and implemented the UX strategy for the highly successful mobile app, "iTriage," resulting in a consistent monthly active user base of 2 million. • Spearheaded a nationwide research initiative to gather consumer customer insights, analyzing market segments and validating product capabilities, resulting in comprehensive market segmentation and target persona identification which informed a 5-year product strategy. • Established Aetna's inaugural design system (only applied to iTriage product), providing a cohesive and standardized user experience across products and platforms. • Collaborated with the Blind Institute of Technology to ensure inclusivity and accessibility in the UX design, fostering empathy in stakeholders for understanding functionality requirements, resulting in an inclusive user experience for all abilities.
SquareSpot MultimediaUser Experience Consultant
May. 1997 - Apr. 2014• Delivered UX and product services to diverse clientele including major US corporations, non-profits, and small businesses, including Allstate Roadside Services, Jaguar, BMW, Ferrari, Tesla, Red Robin, Quizno's, Western Digital, Johns Manville, Teva Pharmaceuticals, Mission Pharmaceuticals, Junior Achievement, and the Cincinnati Zoo and Botanical Gardens. • Created and delivered comprehensive web and mobile designs, including information architecture, wireframes, visual comps, and necessary assets, resulting in improved user experience and customer satisfaction. • Developed interactive CD-ROMs, kiosks, and Flash-multimedia applications for diverse business, retail, and non-profit organizations.
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