Tracy De Nys - Business planning and performance management specialist, Self Employed

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Work Background

Self EmployedBusiness Planning & Performance Management Services

May. 2016Auckland, New ZealandStrategic Planning; Business Planning; Change Management and Business Performance Coaching. Consulting and Contract work for a variety of different organisations: Hospitality; Auckland Council; Customer feedback Technology; and Freight.

Auckland CouncilBusiness Planning and Performance/Change Manager Contract Role

Aug. 2014 - Mar. 2016Auckland, New ZealandBusiness & Finance Manager at Auckland Council (Operations Dept(Mar 2015-Mar2016) The Business and Finance Manager is accountable for providing accurate and timely commercial expertise and financial and non-financial governance advice to the General Manager Commercial and Finance and the designate department lead team; to support decision-making, commercial management and stewardship, measuring and driving performance, and achievement to meet organisational objectives and targets. The role is key to developing an effective and high performing organisation through  providing high quality financial and commercial framework  providing high quality advice and decision-making  promoting the performance and enhancing the reputation of Auckland Council  Annual Long Term and operational business planning  Consolidated statutory and operational reporting  Evaluating and managing financial and non-financial performance  Evaluating and implementing business improvement initiatives  Improving systems The role is responsible for developing the team, and developing key stakeholder relationships with customers and departments and divisions across the organisation: including finance, information services and local board services. Change Lead at Auckland Council Transformation Dept.( 6 months Aug 2014- Mar2015) Balanced Scorecard implementation organisation wide-35 Departments Implementation plan; communications; facilitated sessions with department managers and financial advisors; measure definition and reporting. Implementation process is still ongoing.

Air New ZealandChange & Communications Manager(contract role)

May. 2013 - Nov. 2013city&airportSignificant IT Programme of work spanning many years- multiple IT projects Defined piece of work over 7 month period: -Developed Change Management Strategy for entire Programme(this was endorsed by the Executive Steering Group) -Developed and launched Internal Communications Branding for this Programme -Prepared a Change Plan for one of projects- first project to receive business case approval. -Supported Project Managers in preparation for Business Case submission(Change Management Input)

Self EmployedBusiness Planning and Performance Management Services

Nov. 2012 - Apr. 2013Contract roles with specific areas of focus & interest- Business Planning; Change Management and Performance Reporting. Worked with a variety of companies within industries such as Beauty & Skin Care; Hospitality; Customer Experience Technologies; and Airlines. Business Advisory work for small and new start-up Businesses- working with directly Entrepreneurs and Entrepreneurial groups.

Lumley Insurance GroupChange Manager(Consultant/Contract role)

Aug. 2011 - Nov. 2012Auckland Head OfficeChange Lead for Policy Administration Replacement System (PARS) Project This was a $20M project for Lumley and Tracy’s was tasked with management and delivery of various change activities to support the successful implementation of the new system Key Responsibilities: The planning, development and execution of the PARS Change Management Strategy and Plan  Management of the project communications  Change impact assessment work and detailed analysis of role impacts  Design, development & implementation of appropriate training approach and detailed plan of training activity associated with PARS implementation.  Training delivery- 240 people trained and educated over 10 week period, following system ‘go live’ dates  Regular dialogue and updates with PARS Programme Manager, stakeholders and sponsors, including regular steering group presentations  Measurement of engagement levels throughout the project lifecycle and recommendation of actions to mitigate any issues or risks  Risk & Issues monitoring & management  Weekly reporting of time, progress, issues and risks to PARS Programme Manager  Provision of relevant change management frameworks, tools, training and education to assist in the deployment of more robust change approach for PARS  Management of the User Acceptance Testing(UAT) approach for PARS, including the preparation of those involved in UAT  Communication of a policy migration approach and reporting mechanism to ensure full visibility to programme and business on achievement of migration milestones  Management of post implementation support to the business and the development of a transition plan to Business as usual(BAU )  Management of change interdependencies with other Lumley Broker projects

Auckland CouncilBusiness Intelligence and Planning Manager. Auckland Libraries

Feb. 2009 - Jul. 2011Auckland, New ZealandAuckland City Libraries were undergoing significant change in their service delivery model. Tracy joined the team for a fixed period of time to facilitate the development and delivery of the Library group business plan and associated performance reporting in the new service environment. The focus of this role was to provide a sound foundation for the seamless customer transition to the new Auckland Council Library Service. Both Roles included Strategic planning; Performance reporting and analysis(Financial & Non-Financial Measures); Asset Management Planning; Customer Research & Analysis; Council Long Term Plan development(specific to Auckland Libraries); Process Improvement; Project Planning; HR; Team recruitment and people leadership and management

Henry Schein ShalfoonGeneral Manager Sales & Marketing

Oct. 2006 - Nov. 2008Started at Henry Schein in Nov 2006 in contract role(customer Satisfaction project), then accepted permanent role as National Sales Manager Consumables, then promoted to GM Sales and eventually GM Sales & Marketing

Southern Cross HealthcareManager Strategic Resources(Corporate Sales division)

May. 2005 - Jul. 2006Auckland, New ZealandSales Performance Reporting; Sales Systems & Processes; Sales Training, Corporate Marketing

Southern Cross HealthcareSales Development Manager

Dec. 1998 - May. 2005Aetna Healthcare & Southern Cross merger. Sales and Call Centre Management postions Sales Reporting

Clear Communications Ltd(Telecommunications)Commercial and Residential Sales Manager(Retention)

Jun. 1992 - Nov. 1998Other positions held: Residential Sales Manager Customer Service Manager Customer Service Training Manager