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Work Background
Asante LogisticsManaging Director
Aug. 2024Dubai, United Arab Emirates
Ceine Shipping FZManaging Director
Feb. 2023 - Aug. 2024Dubai, United Arab Emirates
Navio Shipping LLCManager - Overseas Networking
Jan. 2019 - Jan. 2023Dubaio Overall responsible for International commercial agency development & marketing.
o Regular visits to key/ potential countries to generate business opportunities through global freight forwarding network conferences, such as WCA, ALFA, Motion, MUNDU, GPLN, XLP, FCube o Responsible for preparation of annual team budgets and achieving the targets. o Liaising with overseas agents since 2019 Jan till date for all logistics requirements such as projects, exhibition handling, DDU, DDP and exports o Managing a team consists of exclusive customer service and operation for the department o Overall, in-charge for Sea, Air, Land, Exhibition Logistics and projects team’s customer service requirements
o Maintaining agency network base for all networks and own references.
o Maintain Client Database / Profile sheet for all the pre-alerts sent by Agency Networks through agency desk.
o Approaching the consignees to develop relationships with existing customers given by overseas agency’s and develop business through our freight forwarding sales team
o Attending joint sales calls along with Sales Executive upon request to assist them in closing business.
o Handling all sales aspects regards to Overseas Agency enquiries
o Taking weekly meetings with team on weekly performance and other related issues.
o Taking yearly appraisals of team members
Navio Shipping LLCCustomer Service Operations Manager
Mar. 2014 - Dec. 2018United Arab Emirateso Leading a team consist of 12 Customer Service executives and 17 operations executives including runners, Customs Documentation Team, Back office (Cochin) and PRO’s.
o Overall, in-charge for Sea, Air, Land, Exhibition Logistics and projects team’s customer service and operations related requirements.
o To provide effective and efficient services to clients through liaison with all the applicable parties such as Ports, Customs, Agents, Shipping lines etc., ensuring the best services are provided on export documentations functions and clients are satisfied.
o To submit regular weekly / monthly MIS reports and present to management along with the recommendations as applicable.
o To provide the necessary support to internal team members in order to extend effective and efficient services to clients
o Liaising with finance team for daily cash flow and planning related to shipping lines, port authorities, vendor payments etc.
o Meeting shipping lines, GSA ‘s and important vendors on monthly basis. o Liaising with carriers for monthly rate filing and negotiating for better buying.
o Liaising with Sales Team on daily basis for smooth operations.
o Attending joint sales calls along with Sales Executive upon request to assist them in closing business.
o Co-ordinating with ERP vendor for new developments and implementations.
o Taking weekly meetings with team on performance and other related issues.
o Taking yearly appraisals of team members of HQ and back office in Cochin, India
Consolidated Shipping ServicesBusiness Development Executive
Oct. 2011 - Nov. 2012
Consolidated Shipping ServicesBusiness Development executive
Sep. 2011 - Nov. 2012DubaiKey Responsibilities o Overall responsible for Phoenix International commercial aspects in GCC as far as CSS network concern.
o Regular visits to key clients of Phoenix International
o Maintaining client profiles for every client visited in UAE.
o Maintain Client Database / Profile sheet for all the PRE ALERTS Sent by Phoenix o Approach the consignees and develop relationships with existing customers of Phoenix o Maintain Log sheet for the sales leads sent by Phoenix and actions taken
o Feedback to be sent to Phoenix on customer met and new business developed
o Send Sales leads to Phoenix and maintain log sheet for follow ups
o Target airfreight clients from data base that was nominated by Shipco. o Preparing an appointment plan and meeting with potential customers/ to prospect for new business for customers importing from USA o Reporting to Mr. Ken - VP on all commercial matters related to Phoenix and reviewing own performance
Consolidated Shipping ServicesSales & Project Co-ordinator
Jul. 2009 - Sep. 2010Sales and Marketing
Projects Handled : Topaz Engineering ADNOC Project, Petrofac ASAB Project. Key Responsibilities Handling the various requirements of the direct client and forwarders
Negotiating rates with the carriers and overseas Agents and providing the quote to the client as per their requirement and following up on the confirmation of the orders.
Handling the shipment from the Processing stage till delivery to the respective destinations with proper follow-up with all concerned and prompt feed back to the client.
Following up for the status of each order confirmed by the Client with the carrier and agent and providing prompt feedback on the status of each shipment to the client by providing the status report on a daily basis.
Coordinating for shipping over gauge cargo & pipes for Topaz ADNOC project and Petrofac ASAB project.
Maintaining timeline reports for Topaz & Petrofac projects and submitting to clients on daily basis.
Providing solutions to the clients based on their enquiries and confirming the business by providing most competitive rates negotiated with the carriers and Agents.
Ensuring that the shipments are handled as per the Clients requirement and in the required time frame. Maintaining files for each Job and providing the Scope of Work to the Operations Department for smooth release of the shipment to the Client.
Co-ordinating with the Destination Agents to ensure smooth release of the shipments to the clients.
Submitting the Invoice with back-up documents and receipts as per terms agreed with the Client and maintaining a back-up file for the same.
Consolidated Shipping Services LLCSales Executive
Jun. 2009 - Sep. 2011Key Responsibilities Overall responsible for NVOCC Export & Import sales in Abu Dhabi branch.
Regular visits on key forwarders & direct clients in Abu Dhabi & Mussafah
Quoting to forwarders directly and negotiating for LCL export & import rates to get the business confirmed.
Liaising with transport department for arranging prompt cargo collections and delivery to Jebel Ali CFS.
Liaising with Customs Documentation for passing Export Declarations and keeping the booking for particular destination
Solely responsible for making budgetary forecasts, area coverage reports, prospective report, Daily sales reports, daily booking & cancelation sheets.
Single handedly handling sending B/L instructions to back office, costing, invoicing and invoice submitting to clients
Liaising with overseas agents of LCL import rate negotiation.
Ensuring that the shipments are handled as per the Clients requirement and in the required time frame.
Giving regular updates to the clients on the shipment status.
Consolidated Shipping Services LLCNVOCC
Mar. 2007 - Jul. 2009Dubai, UAE, a leading Freight forwarder, NVOCC and Logistics and Supply Chain company. Position - Sales and Project Co-ordinator - Sales and Marketing
Projects Handled : Dodsal Ras Laffan Project, Dodsal- Muscat Project, Dodsal Fujeirah, L&T India Project. Key Responsibilities Handling the various requirements of the direct client and forwarders.
Negotiating rates with the carriers and overseas Agents and providing the quote to the client as per their requirement and following up on the confirmation of the orders.
Handling the shipment from the Processing stage till delivery to the respective destinations with proper follow-up with all concerned and prompt feed back to the client.
Following up for the status of each order confirmed by the Client with the carrier and agent and providing prompt feedback on the status of each shipment to the client by providing the status report on a daily basis.
Providing solutions to the clients based on their enquiries and confirming the business by providing most competitive rates negotiated with the carriers and Agents.
Ensuring that the shipments are handled as per the Clients requirement and in the required time frame. Maintaining files for each Job and providing the Scope of Work to the Operations Department for smooth release of the shipment to the Client.
Co-ordinating with the Destination Agents to ensure smooth release of the shipments to the clients.
Submitting the Invoice with back-up documents and receipts as per terms agreed with the Client and maintaining a back-up file for the same.
Thorn Group (Pvt) LtdTerritorial manager
Jan. 2006 - Jan. 2007Key Responsibilities Overall in charge for Colombo division sales and promotion team which comprised 2 medical representatives including 2 sales representatives.
Regular visits and regular check ups to hospitals, pharmacies, private medical consultants etc.
Organizing and hosting promotional campaigns liaising with advertising agencies, media offices etc
Setting up team budgets, analyzing and follow up on daily weekly call reports.
Solely responsible for making budgetary forecasts, area coverage reports, territory coverage (doctors and chemists) reports, sample usage reports etc.
Organizing health campaigns and work shops including branding programs. Scheduling public relation events, product launches, blitz camps etc.
Swiss Biogenics (Pvt) LtdMedical Delegate
Jan. 2005 - Oct. 2005Worked as regional representative in suburbs and southern areas of Sri lanka
Regular visits and regular check ups to hospitals, pharmacies, private medical consultants etc.
Coordinating with over seas suppliers for their promotional campaigns and product launches. Scheduling Weekly statistics plans and distribution plans for the operation team.
Updating area coverage reports, territory coverage (doctors and chemists) reports, sample usage reports etc.
Follow up with customer complains, comments and liaising with relevant authorities for medical updates.
Co-ordinate wit transport division for delivery and dispatch schedules. Professional Trainings and Qualifications
Successfully completed the "'Beginners diploma in information technology" conducted by science land information technology - Sri Lanka.
Recipient and scholarship holder of "MAHAPOLA Technological education. Successfully completed a course of 'systems, products and basic selling skills conducted by General pharmaceuticals Bangladesh.
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