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Work Background
uRentoCo-Founder
May. 2020Capital Governorate, Bahrain
Red Scarf AgencyProject Manager
Dec. 2018 - Jul. 2020Bahrain• Coordination of room/layout configuration, event registration, catering arrangement and audio/visual equipment set-up; delegation of various responsibilities to assistants.
• Development and management of event budgets, ensuring that events stayed within budget.
• Collaboration with other departments and professionals to ensure that all activities were pre-planned accurately and executed in a timely manner.
• Completion of post-event feedback and reports to identify potential areas of improvement. Some of my top events below:
• Planned and managed the Lamborghini Huracan EVO launch in Bahrain
• Planned and managed the Renault Trucks Experience Days for Renault dealers of over 450 people from all over the world
• Planned, managed and executed Tatweer Petroleum 10th Anniversary
Visit BahrainOperations and Administration
Mar. 2016 - Dec. 2018Bahrain
Visit BahrainOperations Manager
Mar. 2016 - Sep. 2018Bahrain-Managed the growth and success of a team of 10 employees
-Coordinated activities that affect operational decisions and business requirements
-Lead private groups between 50 to 120 visitors.
-Responsible for the production, procurement, and planning of daily operations
-Communicates with all relevant employees to ensure tours and pick-up schedules are adhered to and met.
-Created scheduled itineraries for incoming familiarization trips from source markets Russia, UK, India, Germany and France.
-Monitored on-going scheduled tours
-Follows up on outsourced transportation -Provides guidance to employees
ViacloudOperations Associate
Nov. 2013 - Feb. 2016BahrainMain Responsibilities:
-Assisting customers on a daily basis in regards to product information and usage.
-Providing satisfactory customer service.
-Assisting in technical difficulties in regards to network issues and complaints.
-Daily monitoring of network statistics of different destinations in order to contribute to providing technical support.
APAC Customer ServicesSupervisor
Jun. 2011 - Jul. 2012Philippines-Meet and exceed quality and customer satisfaction goals to ensure customer retention
and uphold the company brand
- Minimize call escalations through effective coaching and support
- Ensure that team members obtain the appropriate training and support to best apply their
knowledge and skills on the job
- Communicate business strategies and results to CSRs.
- Create and foster a positive, successful, and professional work environment where
employees choose to work and achieve their goals
- Offer frequent formal and informal recognition
- Build solid productive relationships with all levels of leadership and support teams
- Facilitate effective and supportive team relationships
- Resolve operational and interdepartmental problems quickly
- Provide timely feedback to the management team on customer trends, issues and needs
- Facilitate accurate credits and adjustments
APAC Customer ServicesCustomer Service Agent
Jul. 2010 - Jun. 2011Philippines- Ability to assist customer issues with the company products.
- Market the company product and ensure benefit to the consumer.
NCO GroupBack Office Customer Support
Feb. 2010 - Aug. 2010Phillipines• Duties performed in back office which includes detailed research of numerous corporate
phone billing accounts.
SitelCustomer Service Agent
Jun. 2009 - Oct. 2009PhilippinesDuties performed in assisting customers with common day to day issues regarding phone
services.
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