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Work Background
Roma Vision Verein in GrundungSocial Adviser and Digital Transformation Strategist
May. 2023 - Dec. 2024Krefeld, North Rhine-Westphalia, GermanyI contributed to integrating vulnerable communities through digital solutions and IT support, optimizing the organization’s processes and communication. Key Responsibilities:
Developed and managed the organization’s website
Coordinated digital and social strategies for inclusion
Provided IT support: Windows 10 administration, troubleshooting technical issues
Automated processes and optimized workflow efficiency
Facilitated cross-team collaboration to enhance project effectiveness
🔹 This experience strengthened my technical and social skills, allowing me to make a real impact in the community.
Grand StoreRetail Entrepreneur
Jun. 2022 - Jul. 2023Bucharest, RomaniaI led the technical development, digitalization, marketing, and design strategy, implementing innovative solutions to enhance brand visibility and sales. Key Responsibilities:
Created and managed the company website
Managed social media accounts, increasing engagement and sales
Developed and executed marketing strategies that resulted in 5,000 TikTok followers
Collaborated with stakeholders to align business objectives
Analyzed user feedback and optimized online conversion rates
🔹 This experience strengthened my entrepreneurial, digital marketing, and project management skills.
Hoist FinanceArtificial Intelligence Trainer
Jun. 2021 - Apr. 2023Sector 1, Bucharest, RomaniaAs an AI Trainer, I optimized AI chatbot functionality, improved system accuracy, and ensured alignment with user needs and ethical standards. I collaborated with developers and stakeholders to enhance AI performance through data-driven training, iterative improvements, and multilingual input (German, Romanian, English). Key Responsibilities:
Curated, annotated, and processed high-quality datasets to train AI models effectively.
Conducted rigorous testing & troubleshooting to enhance chatbot accuracy and responsiveness.
Collaborated with cross-functional teams to align AI capabilities with business objectives.
Integrated real-world user feedback to refine chatbot conversations and improve engagement.
Developed technical documentation & user training guides for seamless AI adoption.
Ensured AI compliance with ethical standards, emphasizing fairness, transparency, and user-centric design.
Key Achievements:
✅ Enhanced AI chatbot usability, leading to improved customer engagement and satisfaction.
✅ Trained AI models in multiple languages (German, Romanian, English) to serve diverse customer needs.
✅ Implemented continuous learning loops, integrating real-time feedback for iterative AI model improvements.
Hoist FinanceCall Center Representative
Feb. 2021 - Jan. 2022Bucharest, RomaniaAs a debt collection agent and customer support specialist, I managed inbound and outbound calls for German clients, providing tailored solutions and negotiating payment plans to ensure efficient debt recovery. This role enhanced my communication, conflict resolution, and time management skills. Key Responsibilities:
Handled customer interactions and provided solutions for debt repayment.
Negotiated personalized payment plans to facilitate compliance.
Collaborated with legal and financial teams to resolve disputes.
Delivered multilingual support (German, Romanian, English) for international clients.
Ensured compliance with financial regulations and maintained high ethical standards.
Key Achievements:
✅ Increased debt recovery rates through strategic communication and negotiation.
✅ Reduced processing time for complex cases, improving customer satisfaction.
✅ Managed a high volume of daily interactions, maintaining an empathetic and solution-driven approach. 🔹 Core Skills: Customer Support | Debt Collection | Negotiation | Dispute Resolution | Multilingual Communication | Financial Regulations
RONDO FOOD GmbH & Co. KGTehnician de Producție
Mar. 2020 - Jan. 2021Krefeld, North Rhine-Westphalia, GermanyAt Rondo Food GmbH, I supported the pet food production process, ensuring quality standards were met while maintaining efficiency. This role helped me develop essential skills in production workflow management, attention to detail, and adherence to food safety regulations. Key Responsibilities:
Mixing ingredients according to production specifications.
Packaging products while ensuring compliance with safety and quality standards.
Monitoring equipment to maintain optimal operation.
Keeping the workspace clean and organized to maximize efficiency.
Following safety procedures and hygiene regulations in the production process.
Key Achievements:
✅ Ensured strict compliance with quality standards, contributing to food safety certifications.
✅ Increased packaging efficiency by identifying and implementing small process optimizations.
✅ Gained a strong understanding of production workflows, developing valuable industrial skills. 🔹 Core Skills: Industrial Production | Quality Control | Food Safety | Organization & Efficiency | Teamwork
ASICSForklift Operator / Order Picker
Jan. 2019 - Feb. 2020Krefeld, North Rhine-Westphalia, GermanyAt Asics GmbH, I played a key role in ensuring efficient warehouse operations by handling, storing, and transporting goods. My responsibilities included pallet management, loading and unloading shipments, and working closely with logistics teams to optimize workflow. Key Responsibilities:
Operated forklifts to load and unload trucks.
Managed pallet storage within the warehouse system.
Picked, sorted, and relocated products according to orders.
Collaborated with transportation and warehouse teams to improve workflow.
Ensured compliance with safety protocols and proper equipment handling.
Key Achievements:
✅ Reduced goods handling time by optimizing internal storage routes.
✅ Improved warehouse efficiency, contributing to lower operational errors.
✅ Maintained high safety standards by strictly following warehouse procedures. 🔹 Core Skills: Warehouse Logistics | Forklift Operation | Inventory Management | Workflow Optimization | Safety Compliance
Amazon BusinessWarehouse Worker
Feb. 2018 - Dec. 2018Krefeld, North Rhine-Westphalia, GermanyAt Amazon DTM8, I ensured the smooth execution of logistics operations by efficiently handling and organizing shipments. Working in a fast-paced environment, I developed strong skills in order management, inventory organization, and strict safety compliance. Key Responsibilities:
Sorted parcels for delivery according to Amazon standards.
Loaded and unloaded trucks using forklifts.
Labeled and scanned products to ensure an optimal workflow.
Maintained order and efficiency in the storage area.
Followed Amazon’s strict safety and quality regulations.
Key Achievements:
✅ Reduced order processing time, contributing to improved operational efficiency.
✅ Consistently maintained quality and safety standards, ensuring proper parcel handling.
✅ Managed a high volume of orders in a fast-moving logistics environment. 🔹 Core Skills: Warehouse Logistics | Material Handling | Forklift Operation | Organization & Efficiency | Safety & Compliance
Fressnapf Tiernahrungs GmbHForklift Operator / Order Picker
Mar. 2017 - Jan. 2018Krefeld, North Rhine-Westphalia, GermanyAt Fressnapf GmbH, I managed warehouse operations by ensuring the accuracy of logistics processes and on-time deliveries. My role involved product picking, pallet organization, and working closely with transportation teams to streamline shipments. Key Responsibilities:
Picked and prepared products according to order requirements.
Assembled and labeled pallets for shipment.
Loaded and unloaded trucks using forklifts.
Maintained an efficient workflow to meet delivery deadlines.
Adhered to strict safety and handling regulations.
Key Achievements:
✅ Reduced errors in the order picking process, improving order accuracy.
✅ Optimized truck loading time, increasing logistics efficiency.
✅ Ensured compliance with safety and quality regulations, maintaining company standards. 🔹 Core Skills: Logistics | Forklift Operation | Material Handling | Organization & Efficiency | Safety Compliance
Abbelen GmbHProduction Technician
Oct. 2016 - Feb. 2017Tönisvorst, North Rhine-Westphalia, GermanyAt Abbelen GmbH, I supported the food production process, ensuring strict compliance with quality and safety standards. Working in an industrial environment, I developed expertise in machine operation, quality control, and hygiene regulations. Key Responsibilities:
Monitored machinery to ensure optimal performance.
Checked expiration dates and conducted quality control on products.
Packaged products in compliance with hygiene and safety standards.
Followed strict operational procedures and food safety regulations.
Collaborated with the team to optimize production processes.
Key Achievements:
✅ Maintained high safety and quality standards, ensuring efficient production operations.
✅ Improved operational efficiency by identifying and reporting technical issues.
✅ Developed a strong understanding of industrial processes, gaining essential skills for the production sector. 🔹 Core Skills: Industrial Production | Quality Control | Machine Operation | Food Safety | Efficiency & Organization
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