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Work Background
919 Vision Consulting LabOrganizational Development Consultant | Coach | Founder
Jul. 2022RomaniaGuiding and helping entrepreneurs, leaders and managers, solve complex organizational, business, performance and life growth challenges with the help of data analysis, coaching, leadership trainings, management best practices, tools and technology.
919 Vision Consulting LabSenior Consultant and Founder at VisionLab
Jul. 2020 - Jul. 2022Romania
Ericsson(Acting) 1st Level Operations RAN and TX Team Leader Orange RO
Nov. 2019 - Jun. 2020Bucharest, RomaniaManaged daily operation of a team of 14 first level engineers: recruitment, hiring, onboarding, performance management, offboarding, as well as the operational aspects of the delivery. In scope, the team has assurance activities for radio access network and transmission, following the event and incident management processes. The team leader is a first line management position, focused on both management and operational aspects, being a customer facing role involved in the operational and governance review meetings for the account. Supported by other departments such as automation, problem management and data science, the team is on a constant road of introducing new automated activities, moving from the traditional reactive event management to a data driven proactive approach.
EricssonDelivery Performance Manager
Apr. 2014 - Nov. 2020Bucharest, RomaniaAs a Delivery Performance Manager, I report to Head of SDU Operate Networks Romania, a L4 unit in Business Area Managed Services of 1100 employees in Romania, Moldova, Croatia, Slovakia and Mexico, which is responsible with the mobile network management operations for Europe and Latin America. In this role I am monitoring the unit performance, against the targets, following balanced score cards, monthly KPIs, identifying operational issues and triggering and coordinating continuous improvement actions/projects. Part of my daily work consists in preparing the governance documents and working with the SDU managers in addressing the deviations identified within their units, via specific known actions, conducting light root cause analysis or light/full Ericsson Change Management LSS improvement projects. In parallel, throughout the years, I have been involved in various readiness or competence build-up projects, naming here: Service Operations Center establishment in GSC Romania (2015-2016), Operational Data Science establishment (2017), Ericsson Operations Engine high level design (2018), Ericsson Operations Engine FOA implementation (2019). Since 2018-10, acted also as a Managed Services ambassador towards the other Business Areas, formalized as a driver in Ericsson collaboration forum.
EricssonProcess Coordinator of Incident and Problem management team
Nov. 2013 - Apr. 2014Bucharest, RomaniaThe Process Coordinator reports to the Manager of Incident and Problem Management team, within Operations BUGS unit. The day to day activities are related to improving process interactions for the incident and the problem management teams. Part of the team that researched and developed the initial Ericsson Notification Tool, the official incident notification tool. Fulfilled also the role of problem manager for H3G Italy and Swisscom UCID deliveries.
EricssonTechnical Coordinator Problem Management Team
Dec. 2012 - Nov. 2013Bucharest, Romania- Coordinate proactive activities and initiatives of the ETR Problem Management team;
- Driver for the Mobistar Belgium’s improvement plan (2013.09 – 2013.10);
- Problem Manager for Mobistar Belgium project (2012.12 – 2013.06). Technical coordinator for a team of 12 problem managers, focused on establishing an unified approach for root cause analysis and proactive investigations within the team. Together with ADM team, I have managed the development and bug fixing of the Problem management tool used within the team, and later transferred and integrated it in Ericsson’s global Remedy based OneTM Problem Management module. Developed learning and back-up plans for the team, onboarded new team members and acted as team leader replacement for the period. The position reports to the team leader of Problem Management team, part of Incident and Problem Management unit, a L5 unit within Business Unit Global Services, hosted by Ericsson Telecommunications Romania, within Global Site Center Bucharest.
EricssonProblem Manager
May. 2012 - Dec. 2012Bucharest, Romania- Problem Manager for Virgin Mobile France project;
- Problem Manager for Mobistar Belgium project. Managed both reactive root cause analysis and proactive trend analysis in according with ITIL best practices, following MSTOP Problem management process and Sologic root cause analysis recommendations. Both projects were telecom networks delivery, having multiple domains radio access networks, transmission and Core IP, CS and PS. Led ad hoc problem teams, including vendor management for problem analysis, root cause identification, work around establishment and permanent fix implementation.
EXPERT GEODESISManaging Partner at Expert Geodesis
Dec. 2007 - May. 2012Bucharest, RomaniaOwned, established initial setup and operated a land surveyor small business. Coordinated 100+ projects with teams made of 2 up to 18 members. In this role I was managing day to day operations and maintaining business relations with both customers and suppliers.
ITSOLManaging Director at ITSOL Telecom
May. 2007 - Jul. 2009Bucharest, RomaniaPartnering up with 2 other former colleagues, owned, established initial setup and operated a telecom consultancy small business. My role was to manage day to day operations, while maintaining business relations with both customers and suppliers.
EVOLVA TelecomOperations Manager at EVOLVA Telecom
Sep. 2005 - Dec. 2007Bucharest, RomaniaEstablished operations way of working, planning and coordinating day to day internal operations and teams. Involved in recruitment of staff, preparing performance reviews, implementing new ways of working and developing the internal CRM. Worked actively in gaining ISO 9001 certification by preparing the needed documentation and procedure implementation in the company. The position reported to the General Manager of Evolva Telecom. The company was an internet service provider, established in Bucharest, Romania, which at its peak operated networks and offered services in Bucharest, Ploiesti, Constanta, Timisoara and Arad, acquired in 2007.03 by iLink Romania.
SOFTKITAEL trainer and auditor
Sep. 2003 - Jan. 2004Bucharest, RomaniaTrainer and auditor for SIVECO Romania AEL e-learning program. Coordinated a team of 3 which would install the software in the highschool labs and provide the initial 5 days bootcamp training to resident highschool teachers. Also, the job would consist in cross auditing the implementation and training of other training teams throughout the country.
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