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Work Background
VerizonDigital Specialist
Oct. 2020 - Jan. 2024Messaging Technical support ensures a positive customer experience by providing exceptional care, account service, and Tier II technical support to multiple customers simultaneously. Messaging support prioritises device-specific troubleshooting alongside voice and data products. The support is provided digitally through a chat-like system. During the peak season, it is expected to support up to five customers at once with exceptional service.
Verizon Communications, Inc.Call Center Representative
Sep. 2018 - Oct. 2024United StatesWorking with Verizon, I was able to deliver excellent customer support through live chat. My responsibilities included resolving technical difficulties, answering product questions, and guiding customers through the problem-solving process.
VerizonGuru
May. 2018 - Dec. 2018As a technical lead Google Guru, I helped launch a new Google ecosystem for upcoming products. As a Google Guru, I was in charge of delivering information to over 300 employees per call center. A Google Guru Ambassador's primary responsibilities include providing detailed information to colleagues who need to understand upcoming changes to Google's ecosystem.
VerizonTester
Aug. 2016 - Dec. 2018As a beta tester, I collaborated with significant parties to develop, test, and create resources for future markets. As a Beta Tester, I supplied Verizon and colleagues with extra resources, including hands-on experience and written reports to products scheduled to launch. This enabled for the approval of software updates, the analysis of modification, and the firsthand experience of users prior to the product's market introduction.
Experience Acquired
*Present current resources to a large audience and encourage meaningful interaction.
*Troubleshoot forthcoming gadgets for potential faults and offer solutions for changes.
* Work in a fast-paced atmosphere with minimal supervision. * Demonstrates excellent written and verbal communication abilities.
VerizonCall Center Representative
Sep. 2014 - Oct. 2020My active role in Technical Support requires taking incoming customer calls. Assist customers with various topics, such as troubleshooting, billing, and new product purchases. Demonstrates the ability to collaborate effectively in a fast-paced environment. As a tech expert, I rely on personal knowledge, tools, and systems.
Gained experience
*Ability to multitask and meet specific goals established by supervisors and management.
* Analyze, troubleshoot, and resolve technical problems within scope and outside of scope of support
Legacy ChurchCreative Director
As a Creative Director I managed all visual and audio communications at Legacy Church AZ. This role allowed me to develop and execute creative concepts for a variety of platforms, including print, digital, and live events. Within this role I collaborated and managed with creative members throughout the week and every Sunday to meet our goals.
Photographer
Freelance photographer with a passion for capturing unforgettable photos. I specialize in portrait, wedding, event, and product photography and approach each project with creativity and professionalism. Skilled in photography studio set up, lighting techniques, Interview session's. Committed to providing high-quality images that exceed clients' expectations.
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