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Work Background
Duncan ChannonProject Manager
Jul. 2024United StatesManaged project operations for clients including Covered California, Birkenstock, Golden Road Brewing, and Shaka Tea, ensuring efficient execution.
Coordinated communication between Creative, Account, and Production teams to maintain streamlined workflows.
Tracked campaign schedules, balanced workloads, and provided production assistance for digital asset development.
John McNeil StudioProject Manager
Aug. 2023 - Apr. 2024Berkeley, California, United StatesSpearheaded the planning, budgeting, and successful launch of multiple brand campaigns for a major client. Innovatively drove creative processes in both design and video production, optimizing resource allocation on a weekly basis to achieve maximum output within strict budget constraints. Maintained efficient and professional weekly communication with the client, overseeing the entire project lifecycle from initiation to launch. Led end-to-end project management for client advertising campaigns, ensuring the delivery of high-quality work on time and within budget. Collaborated with cross-functional teams, including creative, account management, and production, to execute marketing initiatives. Successfully managed project budgets ranging from $1M to $4M consistently achieving cost savings through resource allocation. Implemented and maintained project management tools, improving team collaboration and project tracking.
SalesforceBusiness Analyst, Global Business Planning
Mar. 2020 - May. 2023San Francisco, CA, United StatesBuilt/maintained program plan in Asana while collaborating with work stream leads to manage project plans and incorporate into an integrated end-to-end project plan. Assessed project plans for each work stream to ensure duration, timing, sequencing and inter-dependencies are correctly identified and align to yearly Go-For-Growth (G4G) project. Coordinated and managed 10 different workstream including Global Incentive Compensation, Data Management and Sales Policy through program milestones. Drafted weekly Executive Status updates which included Recent highlights, Risks and Upcoming milestones. Drafted weekly communications to over 1,000 stakeholders across 30+ Slack channel. Managed Operating Units in Europe, Latin America, Public Sector & Private Equity in their GTM execution
Beacon Hill Staffing GroupProgram Manager @ Salesforce
Nov. 2019 - Mar. 2020San Francisco Bay Area
Ricoh USA, Inc.Project Manager | Services Strategy Analyst
Jan. 2015 - Apr. 2019San Francisco Bay AreaPromoted multiple times throughout tenure to analyze, launch, and oversee products in the newly-created Services division. Championed the entire post-development process from initial ramp up through KPI tracking through analytics reporting to ensure alignment toward forecasted goals. Tracked KPIs, created presentations, and generated critical reports to enhance business strategy, propelling record-breaking success in a quickly evolving space of cloud-based services (SaaS). Key Accomplishments: ► Implemented the Stage-Gate process to streamline the launch process for new services, maximizing efficiency and results
► Steered DocumentMall project, working with minimum supervision and support while ensuring launch success
► Designed a post-launch reporting process, which included templates for metrics to report on at monthly meetings
► Launched over 25 new service offerings in new portfolio space with an attained goal of over $12M
► Graduated from four-month Emerging Leaders Program, offered only to select individuals who demonstrate excellence
Henna Garden Events & EntertainmentOffice Manager
May. 2014 - Nov. 2016San Francisco, CAOrganized and scheduled events for various entertainers. Managed event entertainment for Grad Nights, Bar Mitzvahs, Birthday Parties and Corporate Events.
Ricoh Americas CorporationProgram Manager, New Business Development & Alliances
Jan. 2013 - Jan. 2015San Francisco Bay AreaSelected during early stages of Stage Gate initiative to spearhead efforts and establish sustainable processes. Managed pipeline of potential partnerships and inputting all communication notes into dashboard. Analyzed performance metrics against projections, and performed 3C analyses to assess business cases. Worked tenaciously to innovate and implement key solutions. Key Accomplishments: ► Liaised between all outside partners, building strong long-term relationships for beneficial solution implementation
► Guided all innovation in Stage Gate production before being promoted to lead next step in the process
Ricoh Americas CorporationNational Sales Support Manager
Apr. 2008 - Jul. 2013San Francisco Bay AreaSupported the first service offering, DocumentMall SaaS, which was a cloud-based document management system. Boosted customer satisfaction by traveling as needed or participating in customer calls virtually alongside sales team members. Consistently hit team goals, driving sales and revenues for continued growth. Key Accomplishments: ► Authored Statement of Work to assist in closing of regional deals
► Trained Sales Representatives and System Engineers, while also delivering engaging demos to potential customers
Ricoh Americas CorporationCustomer Support Manager | Regional Trainer
Apr. 2007 - Apr. 2008San Francisco Bay AreaLed customer training and support across the entire western region. Coordinated all software renewals, served as liaison with customers, and assisted with installs/troubleshooting by utilizing Utilized WebEx training and on-site meetings. Key Accomplishments: ► Selected as keynote speaker at CompTIAA Breakaway Conference in 2007
Ricoh Americas CorporationRegional Sales Support Manager
Apr. 2005 - Apr. 2007San Francisco Bay AreaAnalyzed direct and dealer sales channels for the region and identified opportunities for improvement. Planned and executed sales events to enhance promotional efforts and boost the bottom line.
Ricoh Americas CorporationAssociate Marketing Specialist
Apr. 2003 - Apr. 2005San Francisco Bay AreaRecruited while company was in startup phase to support regional sales, generate leads, analyze data, and report key metrics. Managed free trial program and assisted with internal account creation. Led recurring web seminars for diverse audiences to boost trials and conversions.
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IT Tier 1 Support @ University Hospital of the West Indies