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Work Background
Indian Council for Technical Research and Development | ICTRDFaculty
Nov. 2024I share insights and educational articles on leadership development, professional growth, and innovation. Focus on providing actionable strategies to help students enhance their leadership skills and drive success.
Startup IndiaMentor
Oct. 2024With the aim to foster collaboration and create impact, BHASKAR connects entrepreneurs, investors, mentors, policymakers, and other startup ecosystem players on a single platform.
IntellipaatMentor
Oct. 2024Supply Chain Management Course Mentor.
In collaboration with EICT IIT Guwahati, will help elevate your supply chain career. This course will help you become an expert in managing the end-to-end lifecycle of the supply chain efficiently.
Preplaced Long-Term MentorshipMentor
Oct. 2024
Entropik TechSenior Director - Customer Success
Jun. 2022 - Oct. 2024Bengaluru, Karnataka, IndiaHarnessing AI Powered Integrated Research Platform by Leading the Global Customer Success function at Entropik, enabling retention & growth. Responsible for Hiring, Ramp-up & account level alignment of CSM's across regions.
SprinklrDirector, Product Success
Nov. 2020 - Jun. 2022Bengaluru, Karnataka, IndiaLead the product success managers and manage partnerships functions between Account Executives, Customers and Product teams globally for Sprinklr's fast growing Cloud platform, Modern Care SaaS product and lead the overall governance around focussing on product consumption, feature adoption and forecast early warning risks to ARR enabling renewals and upsell opportunities.
SprinklrAssociate Director, Product Success
May. 2020 - Nov. 2020Bengaluru, Karnataka, IndiaHire and Build a Platform Success Management organization for Modern Care and institutionalise framework of approach, coverage and collaboration.
Dell TechnologiesStrategy Consulting & Operations Leader
May. 2019 - Apr. 2020Bengaluru Area, IndiaI lead the India Small Business Operations in Strategy Consulting & Operational process efficiencies. Responsible for Design, Implementation of Operational KPI's and using RPA technology into Sales operations workflows. Managing Lead-time cycle and Salesforce Implementation and leadership on Data Analytics and Marketing Campaigns.
Verizon MediaSenior Manager - Global Operations
Sep. 2017 - Mar. 2019Portland, Oregon AreaManaged a team of 1300 across 9 locations for AOL and Yahoo vendors for Tech, Care, Sales & Billing including front-line, escalations and tactical operations. Grew revenue through cross-sell and up-sell activities. Managed service levels, resolution improvement and capacity management. Built executive Jira and Salesforce dashboards for product and services.
Leaders Excellence at Harvard SquareFounding Member, India Chapter
Jul. 2015 - Mar. 2020Bengaluru Area, India
UrbankalaHead of Ecommerce
Apr. 2014 - Apr. 2020Bengaluru Area, IndiaManaging Hosting, Design and Integration of online store with social media integration and back-end analytics managing the product catalog. Driving demand through campaigns and offers and integrating coupon codes. Setup Catalog management and custom product attributes along with SEO support and google analytics.
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