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Work Background
Broadview Farms & EquipmentOffice Manager
May. 2018White Pine, Tennessee, United States• Manage all business operations, including customer service, sales, advertising, and invoicing. • Maintain a client database and implement targeted email campaigns which regularly results in repeat customers and higher sales. • Manage equipment and vehicle title transfers after closing a sale, verifying all information is correct with the buyer before completing documentation. • Develop advertisements for print publications and implement marketing initiatives with targeted mailing brochures to reengage previous customers. • Regularly review and update office documents to create a more professional experience for buyers. • Manage a business Facebook page and Facebook Marketplace to post equipment for sale and source potential buyers.
Collective Impact Consulting, LLCRecruiting & Human Resources Consultant
Aug. 2017 - May. 2018Chicago, Illinois• Provided operations and human resources consultation to nonprofit organizations, developing and coordinating recommended changes in workflow for nonprofits experiencing rapid growth. · Assessed and updated the hiring and onboarding process for a nonprofit which allowed for the streamlined onboarding of 210 qualified personnel in a short period of time. · Created and facilitated a training for nonprofit managers on interview best practices and laws to ensure all federal labor laws and organizational policies were followed during every interview. · Assisted organizations in implementing more robust sourcing and hiring strategies such as creating special interest hiring initiatives and connecting with schools or universities to source recent grads. · Worked collaboratively with existing HR and management to identify hiring process bottlenecks, write job descriptions to fit the team’s needs, and update or create a job requisition process. · Conducted full cycle recruiting for organizations, sourcing talent, screening and interviewing candidates, negotiating salary, and completing the hiring process with HR documentation. · Assessed and trained human resources staff on existing payroll software and applicant tracking systems. · Guided organizations to implement human resources best practices such as requiring a job requisition process and ensuring a hiring process was consistently applied across all candidates. · Attended nonprofit board, management, and budget meetings to identify HR needs and occasionally act as intermediary to communicate each group’s human resources needs and wants to each other.
Home Instead Senior CareDirector of Operations and Human Resources
Oct. 2016 - Aug. 2017Greater Chicago Area· Promoted to Director while continuing to handle Human Resources Manager responsibilities. · Managed and administered payroll for over 150 staff and processed billing for more than 125 clients which included connecting with their families or individual medical insurance companies. · Responded to client concerns or complaints and resolved issues between caregivers and clients. · Conducted full cycle recruiting for all caregiver and administrative staff, posting job descriptions on job boards and attending hiring or outreach events to source candidates. · Fostered relationships with nursing schools to create a talent pipeline and maintained positive relationships with previous staff in order to draw upon them as needed to fill open roles. · Managed daily business operations and oversaw the scheduler’s work to ensure all clients were properly staffed with caregivers at all times.
Home Instead Senior CareHuman Resources Manager
Nov. 2015 - Oct. 2016Greater Chicago Area· Managed the full cycle recruitment process, developing talent sourcing strategies, conducting interviews, completing new hire paperwork, and conducting onboarding training. · Supervised, mentored, and regularly evaluated over 150 caregiver staff, providing positive feedback as well as recommendations to improve performance. · Developed and coordinated skills training days for outside caregivers which created a positive reputation for the organization and doubled as recruiting events for caregiver staff. · Implemented staff retention methods such as weekly check-ins during the first two months of employment, nursing study groups, and open communication which boosted retention by 40%. · Revised a two-day caregiver training and orientation course to be more engaging and interactive with real-world examples which better-prepared staff for their roles. · Developed a new orientation and training process to streamline the onboarding process and ensure all appropriate paperwork was obtained before staff began work.
The Admiral at the LakeLead Certified Nursing Assistant (CNA) & CNA Recruiter
Oct. 2012 - Apr. 2014Chicago, IL· Spearheaded the creation of all hiring procedures for a new organization and developed the training and orientation process for new CNA employees. · Collaborated with the director of health services and the CEO to create hiring standards, identify the number of CNAs needed for adequate staffing, and form a timeline for hiring, training, and starting staff. · Regularly attended manager’s meetings to continually identify hiring needs even after opening. · Created job descriptions, sourced talent, reviewed resumes, and interviewed candidates before making hiring recommendations to immediate supervisor. · Facilitated the training and onboarding process for all newly hired CNAs and ensured they understood organizational policies and adhered to federal regulations for care facilities.
FreelanceMarketing Consultant
Jun. 2007 - Jun. 2015Design and maintenance of websites for companies in a variety of sectors. Implementation of social media marketing campaigns, including Facebook, Twitter, and Google+. Creation and design of advertising campaigns, including print, online, and direct mail.
Fincher Truck CompanyMarketing Director
Jan. 2007 - Oct. 2012White Pine, TNBuilt and maintained website for automotive sales company. Instituted email and social media marketing campaigns. Designed and implemented all advertising campaigns. Opened satellite branch of business, continuing all marketing responsibilities while creating operations for new company.
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