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Work Background
PowerSchoolInternational Sales Account Manager
Sep. 2023LATAM- Strategically engaging with consular, embassy, NGO and other influencing parties to further awareness and opportunity for providing solutions within LATAM. - Prospecting and identifying opportunities directly and alongside partners for new business accounts. - Existing customer/partner relationship management and development with key stakeholders. - Conducting strategic account reviews with all assigned customers/partners on a regular basis to review service needs and usage trends. - Identifying customers' "business pain", understanding technical environments, mapping out organizations and most of all overcoming objections. - Meeting revenue quota and sales activity targets. - Support responses to functional and technical elements of RFI's / RFP's. - Selling cloud-based software and services to K-12 and government entities throughout the strategic selling process.
CourseraAccount Executive C4C
Aug. 2022 - Nov. 2022Mérida, Yucatán, MéxicoObjectives and goals:
- Achieve commercial goals in designated territories
- Develop and implement strategic plans to perform against sales targets
- Assess market & product trends to ensure the business stays ahead of the competition Responsibilities:
- Conduct client meetings and lead negotiations through their various stages up to the conclusion
- Design commercially viable solutions to help organizations accomplish their strategic objectives
- Cross-collaborate and build on each team's expertise to craft successful projects
- Convey Coursera's value proposition through presentations and proposals
- Forecast quarterly/annual quotas & updates sales database
BlackboardClient Experience Manager
Jan. 2016 - Aug. 2022Latinamerica and Caribbean- Serve as an expert in Blackboard products, including their functionality, industry application, and deployment methodologies. - Document exemplar use cases of Blackboard products to meet priority educational requirements. - Identify and capture customer examples of best practice in the use of key Blackboard products and tools. - Partner with the RFP and Solutions Engineers teams to provide pre-tender Sales tools, such as sample RFP documents. - Engage in strategic conversations regarding Blackboard product capabilities and benefits with customer constituents. - Deliver high quality and engaging educator success sessions for academics, on-site with customers. - Support clients with their projects to drive adoption of Blackboard technology. - Support the development of advocates within our client institutions to support the continued development of academic support activities. - Aid clients in the development of institutional policies that promote effective use of technology. - Develop success plans for customers that outline their critical success factors, metrics for success, potential issues and provide recommendations working with the regional Blackboard project manager where applicable. - Work collaboratively with Account Executives as part of the account management process.
Document and maintain action and communication plans that track client interactions.
BlackboardClient Manager Latin America and Caribbean
Aug. 2012 - Dec. 2015Puebla de Zaragoza y alrededores, México• Managing software license sales renewal and upgrading business in LAC region directly and via supporting our channel partners in this region. • Acting as a “champion” for clients within Blackboard. Provide assistance with support escalations, service requests, and other issues critical to the success of the client. • Collaborating with the regional sales managers to maintain renewal business. • Building potential and help complete incremental business from software upgrades, Professional Services and Support contracts to customer base. • Supplying customers with timely responses regarding product information, pricing, and company information. • Help building the pipeline of business collaborating with our channel partners, the regional sales managers and sales director. Maintain information in our CRM system. • Responding to and filtering incoming enquiries, developing sales cycle drive to close in association with the regional sales managers. • Responsible of a Book of Business of USD $3.7 M in 2013 achieving above the 100% and of USD $13.6 M in 2014.
Universidad del Valle de MéxicoProfesor
Jun. 2012 - Oct. 2012Camino Real a San Andrés Cholula No. 4002 Col. Emiliano Zapata, C.P. 72810Profesor de tiempo parcial, impartiendo cátedra de Informática Avanzada para Mercadotecnia.
EdiversIT Consultant
Jan. 2012 - Dec. 2015RemoteParticipo como talento de Edivers con especialidad en Tecnologías de Información. Actualmente estoy a cargo del sitio web de la empresa, y gestiono su plataforma colaborativa Google Apps.
Universidad de Las Americas PueblaJefe de Tecnología
Mar. 2008 - Jul. 2012Responsable de la sana operación de los sistemas de la Universidad al servicio de la comunidad que estudia a distancia. Dentro de las actividades principales se encuentra mantener el portal web de la Dirección de Educación a Distancia así como la plataforma de la Universidad Blackboard Learn 9.1. Dentro de la experiencia obtenida se puede destacar el estudio y migración de/hacia los diferentes LMS con los que ha contado la Universidad. Se ha trabajado con Tomcat, Sharepoint, Moodle, Sakai y actualmente con Blackboard. Otra vertiente es el diseño, instalación y seguimiento de campañas de marketing por medios electrónicos. Se ha trabajado con Yahoo, Microsoft, Bumerang, El Universal, y se han utilizado herramientas de tracking como Google Analytics.
Web, IT & Marketing Services S.A. de C.V.CEO
Jan. 2006Mérida, Yucatán, México
Universidad de Las Americas PueblaAdministrador de Contenidos Web
Jul. 2004 - Jan. 2008Responsable de administrar los contenidos de la página web del Centro de Servicios Educativos Remotos de la UDLAP y de todos los cursos impartidos por Internet a través de la plataforma educativa.
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