Client Manager, Customer Success and Account Manager (98%+ retention) acting as Trusted Advisor and Strategic Consultant with more than 15 years of experience in Ed/Tech platforms and in supporting Sales team in bringing more contract value (20% growth yearly). Special focus on how to understand customer needs, uncover pain points and give holistic solutions, keeping in mind the long-term relationship and a Client Experience (CX) culture. Skills in client relationship tools as CRM and CX software (SalesForce, Gainsight, DocuSign) and LMS tools (Blackboard, Moodle).More...