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Work Background
Blue Cross and Blue Shield of Kansas CityAccount Manager
Sep. 2024Kansas City, Missouri, United States
Life Time Inc.Membership Concierge lll
Jan. 2024Overland Park, Kansas, United States
Life Time Inc.Membership Concierge ll
Sep. 2023 - Sep. 2024Overland Park, Kansas, United StatesOperates as first point of contact for members and guests entering resort Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences Receives and facilitates incoming phone calls from members and guests Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments Serves as point of contact for new member acquisition and member retention interactions Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Kendra ScottKeyholder
Mar. 2022 - Aug. 2022Boston, Massachusetts, United StatesCreating enthusiasm for the latest trends and building excitement around new product launches Train and coach Sales Associates to go above and beyond to provide WOW customer service, additionally on product knowledge and store operations and policies. Responsible to assist store management with operations and serve as manager on duty, as needed. Open and close the store before and after daily operations, ensuring the store is clean and customer ready at all times. Assist in basic operational processes such as inventory and stock room organization.
Boston Red SoxInside Sales Representative
Feb. 2022 - Aug. 2022Boston, Massachusetts, United States
Kendra ScottStylist
Jul. 2021 - Mar. 2022Achieve personal and team sales goals through consultative selling strategies, utilize sales and conversion skills developed through on-the-job training. Cultivate new and existing customer relationships to build loyalty and repeat business. Be a problem-solver for the customer and an expert on Kendra Scott products, as well as purchase and return policies. Perform POS transactions with accuracy and timeliness, proactively assist in store opening and closing duties, participate in monthly inventory management activities to maintain an accurate and organized stockroom.
Legends HondaReceptionist
Nov. 2018 - Mar. 2020Kansas City, Kansas, United StatesServed as the first point of contact at one of the largest family owned Honda dealerships in Kansas City, while ensuring each customer received a legendary experience whether shopping for a new vehicle or gently used vehicle. Successfully handled 65+ calls per day and directed callers to the correct department. Included taking messages for sales, sales managers, and finance managers. Received payments of all forms for deals correctly then gathered the appropriate paperwork for the appropriate finance manager. Completed deposits accurately for the accounting department at the end of each shift and filed all paperwork. Logged customer data in the Autobase platform, entered warranties to JM&A, etched and key coded logs, filed DMV reports to completed deals. Contributed to team effort by following up and keeping CRM notes organized and up to date.
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