Joe Curcurio - Sr Technical Writer / Documentation Team Lead,

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Work Background

PoppuloSr. Technical Writer

Sep. 2018 - Jun. 2025Greater Denver Area- Responsible for documentation for all Poppulo products. These include digital sign creation applications, cloud applications, hardware device installation/setup and integration services. - Currently tasked with designing, creating and implementing a new documentation site using Madcap Flare. - Other documentation tasks as needed, including specifications, user guides and upgrade procedures.

QuantumSr. Technical Writer

May. 2012 - Mar. 2018- Responsible for all documentation programs for Quantum's automated tape library products line, Quantum's highest earning product line that includes 4 major products and several other minor products. This includes working closely with engineers, developers and technical services teams to gather information to document hardware and software features/functionality and create user, installation and maintenance guides as well as online help systems and other collateral materials - Led documentation initiative to redesign installation instructions for Quantum's move from a configuration-to-order delivery method to a purchase-to-order method. This initiative required extensive rewrites of existing installation procedures that involved numerous cross functional team members. - As part of company-wide initiative to move from PDF-based deliverables to online, topic-based Documentation Center, created a fully functional website that included user, installation, maintenance and planning documentation. This new Documentation Center was for the first tape automation product that was customer installable, thus reflecting a major change in company philosophy from a service installed and maintained product to a service support product. - Worked with my instructional designer to help design and implement an integrated training and documentation solution using the new Documentation Center. This had several benefits: + Reduced translation costs by half + Integrated the training deliverables directly into the online documentation, where their usage and views increased by thousands of hits + Embedded video snippets for key steps within procedures - Led an initiative to use the new Documentation Centers as online help directly accessible from the software. This helped drastically reduce documentation gaps in the online help by negating the need for the online help to be built into the software. This reduced service tickets by 50% in the first 6 months of implementation.

ProBuild HoldingsSr. Technical Writer

Mar. 2010 - May. 2012• Led the implementation of a corporate wide IT Knowledge Management initiative to better organize and utilize technical, training and process documentation • Developed solutions-based IT support documentation outlining internal and external processes for regional and Service Desk application support • Project managed and developed templates and standard operating procedures for the release of ProBuild’s new Oracle-based ERP application • Produced and edited various corporate materials including technical documentation, reference guides, online training modules and internal product documents

16th Avenue CreativeWriter-in-Chief

Jun. 2009 - Jun. 2025Self-employed and providing technical and marketing writing consulting services to CentruryLink (formerly Qwest Communications), Altium, Inc, Kozio, Inc, ProBuild, Inc., Integra Telecomm and Coolerado Corporation. Services provided include: - Writing/editing technical white papers - Developing product datasheets - Writing corporate and product web content - Writing/editing standard operating procedures and other various technical documentation - Helping edit training UPKs for Oracle-base ERP solutions - Updating and editing product user manuals - Updating and creating hardware and software user documentation as well as installation procedures

First Data CorporationConsultant

Aug. 2008 - Mar. 2009• Developed a new company-wide initiative to establish First Data as a thought leader in the financial services industry. This included strategies to increase customer awareness through the creation and submission of technical white papers and contributed articles for publication as well as the development of a corporate newsletter for distribution to customers and industry experts • Ghost-wrote and edited technical white papers, contributed articles and customer success stories with various subject matter experts for the First Data website and external publications. This resulted in an 33% increase in the number of white papers posted to the corporate website

Carrier AccessSr. Content Manager

Jan. 2007 - Jan. 2007• Designed and implemented the launch of a new corporate website with the Director of Marketing that was user-friendly and staged for lead gathering and qualification. Responsible for writing, developing, maintaining and managing all web content updates for the new corporate website and intranet applying SEO standards • Created the company’s first corporate style guide that defined all aspects of internal and external branding. Also created templates for all collateral documentation to aid the branding strategy • Created datasheets, brochures, press releases and various marketing collateral for over 30 products as well as, ghost-wrote technical white papers for the corporate website and intranet • Developed and implemented a public relations strategy to increase visibility through editor and analyst briefings and contributed article placement as well as position the company for a successful acquisition

Mentor GraphicsSr. Marcom Technical Writer/Manager

Jan. 2003 - Jan. 2007• Created datasheets, brochures, training materials, webinars, press releases and various marketing collateral for over 60 divisional products as well as, ghost-wrote technical white papers for the corporate website with various engineers both inside and outside the company • Developed, supported and edited over 70 articles written for various trade publications and coordinated and developed content for the division’s quarterly eNewsletter • Worked on a team to redesign the corporate website. Responsibilities included writing, developing and enforcing web content standards for all divisions. Also responsible for maintaining and managing updated web content for the division • Developed goals, objectives, strategies and tactics with senior marcom and product marketing managers for new product introduction into defined target marketing segments. Supported the roll out of key technology and products that led to year-on-year growth in primary product line of 28%, next-generation solutions growth of 71% and overall division growth of 11% • Project managed the Mentor Graphics Corporation Technology Leadership Awards Program, the largest printed circuit board (PCB) design contest in the world. • Project managed and coordinated the creation, submission and presentation of panels, tutorials and papers for various PCB technical conferences and tradeshows

Compri ConsultingSr. Technical Writer

Jan. 2002 - Jan. 2003Completed a contract for Galileo International. - Created printed and online help documentation for Galileo’s new Web Services product line created in .Net, J2EE, and XML. - Created new documents and updated existing documents that consisted of user specifications, end user documents, and general product overviews. - Created end user, task-based training documentation for existing product lines, new Web Services products, and the new corporate intranet. - Converted existing documents from FrameMaker to Word and then to HTML for online help systems. - Converted documents to PDF format for inclusion on corporate intranet and Internet sites. - Performed copy-editing and testing of documents to ensure accuracy of the content. - Teamed with developers and engineers to research and analyze the complexities of the services. - Evaluated results to determine how best to document the services for usability as well as training purposes.

Qwest Cyber.SolutionsSr. Technical Writer

Jan. 2000 - Jan. 2002- Developed Problem Management process documentation that resulted in the immediate closure of 60% of existing problem tickets and an overall 40% reduction in problem ticket creation - Established a publications department and established and implemented publishing and writing standards as well as developed templates, style guides and an editing process for all documents - Administrated the company intranet involving knowledge management, document management, training, user documentation and web design/development - Created new end-user documentation, technical white papers, and marketing collateral materials, including datasheets, brochures as well as training documents and overall training curriculum

Qwest CommunicationsSr. Technical Writer

Jan. 1999 - Jan. 2000• Designed and implemented a company wide ‘How To’ website to help employees better utilize their email, Internet, and calendar applications • Created both online and printed user documentation, including HTML help systems, functional requirements documents, functional and user interface specifications, and training materials for Java based applications. • Teamed with Software Engineers to research and analyze the complexities of the applications as well as, evaluated results to determine how best to document the applications