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Work Background
American Express Global Business TravelHead of Key Accounts
Nov. 2019Mexico- In charge of client management teams for multinational and global accounts throughout the LAC region
- Responsible for keeping Net Promoter Score and Client Satisfaction in high scores
- Direct relationship with travel partners throughout the region and Global Travel Managers worldwide
- Lead E2E strategies for client growth and retention.
- Analyze client behaviour to offer best in class solutions and tools.
- Work with top suppliers to develop engagement strategies for clients.
- Ensure monitoring of financial results and key metrics to ensure portfolio profitability and growth, minimizing risk and leakage. - Manage a cross functional and active team towards one same goal.
- Responsible of developing and implementing new revenue initiatives for the global business.
Banco AztecaDirector, Ingeniería de Producto
Sep. 2017 - Aug. 2019Mexico City Area, MexicoIn charge of designing, following up and implementing new products, as well as enhancements and new functionalities such as: loyalty program, payment application, installments, customer service, operations and clients’ processes automatization. • Lead new innovation programs for payment solutions such as core banking implementation, internal credit card system as well as digital transformation and issuance.
• Responsible for implementing mandates and technological upgrades of brands and switch (VISA, MasterCard, Prosa) such as Net Processing, Automatic Billing Updater (for recurrent charges), changes in information sources for currency exchange, review and debug BINs representing +$500k in annual savings for penalties. • Expert in domestic ecosystem: Switch, acquiring and issuer processing. • Represented the bank at ABM as part of the New Technologies Committee, in which the bank ensures compliance to the rules and regulations of Mexican authorities (Banco de México), and ensure inclusion of the bank to all changes in the financial industry. • Lead at the issuer level, the PCI-DSS (Payment Card Industry, Data Security Standard) certification project, which ensures protection for data transmission. • Lead a direct and indirect report team under the Agile methodology, which main characteristic is a speedy and continuous delivery.
Broxel FinTechDirector Product
Jan. 2014 - Aug. 2016Mexico City Area, Mexico• Lead the Product design, construction, consolidation, strategy, positioning and launch efforts of Financial Products issued under the MasterCard license, for consumer and commercial solutions as well as mobile payments. In this position I launched the suite of Commercial products as well as Gas and Retail cards, which increased the company´s profit by 200%. • Led the platform redesign project to improve Customer Experience. • In charge of developing, negotiating and launching the payment network to accept our products in over 28k merchants. • Internal consulting to review and standardize collateral and Marketing material as well as webpage and other digital channels. • Worked with Commercial teams to implement new sales and distribution channels. • In charge of Product, Implementation and MIS (Management Information System) teams. • Lead efforts to add new and innovative Product functionalities, features and benefits to grow competitiveness.
Niuyorkina - Consultoría y Asesoría de ImagenImage and Style Consulting
Apr. 2013MexicoNew enterpreneur venture. Side business. - Passionate about fashion and helping people to express themselves.
American ExpressSenior Manager, Global Product Manager
Jan. 2008 - Mar. 2013Greater New York City Area• Lead the holistic Product Management strategy for Green and Gold cards in the US, which represents 60% of global business. • Coordinate launch and implementation of new products and products features such as Premium card revitalization, mobile capabilities, limit implementation, etc.
• Develop strategy and go to market plan for new features and benefits while considering competition positioning, client appetite and product relevance.
• In charge of new revenue stream projects such as Fee Based Services, bringing an annual increase of $2M in membership fees. • Engaged in modifying contracts and agreements with Legal Counsel to best suit our products and ensure Compliance.
• Manage programs and products within the larger portfolio such as Corporate Express Cash, Insurance, Global Assist, etc. which ensured competitivity and World Class service. • Partnered with Interactive group to develop relevant new material and update existing website which showcased our online strategy.
• Managed insurance for portfolio of over $6M Dlls and drive savings of $1.5M for 2012.
American ExpressSenior Manager, Business Transformation
Jan. 2006 - Jan. 2008• Manage New Product Development initiatives as Subject Matter Expert and Project Manager, such as EMV card and changes in Product parametrization. • Manage Large and Middle Market MIS and platform for Global Dollar Card product and regional Global Client Group’s to assist Sales Force in tracking performance and report profitability drivers for Senior Management in Mexico and Miami. • Manage monthly, quarterly and yearly bonus payments and commission system, creating a functional and friendly system for the sales team and the rest of the organization. • Manage Account Prospect Database and ratios to ensure alignment and goal fulfillment with rest of the region and Sales and Business Planning team.
• Represent Global Commercial Card Business in Anti-Money Laundering Committee.
• Promoted to Global Product Manager.
American ExpressSenior Manager, Business and Sales Planning
Mar. 2002 - Jan. 2006• Training and coaching for Sales teams as Subject Matter Expert, achieving a consolidated team of Product experts. • In charge of team´s performance to reach anual goals. • Further developed & updated Marketing and support sales materials to maximize Sales Force effectiveness, which increased by 40%. • Ensured Marketing materials were aligned at regional level with brand image.
• Represented Global Commercial Card Business in Servicing Strategies Steering Committee.
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