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Work Background
AmerisourceBergenBilingual Patient Facilitator
Aug. 2022 - Mar. 2025Toronto, Ontario, Canada- Taking inbound and outbound calls from patients in French, English and Spanish. - Managing patients homecare and clinic appointements. - In charge of the scheduling of assigned clinics and of the nurses staffing. - In constant contact with nurses and different medication programs such as Pfizer Flex, Roche, AbbvieCare... - Responding to patient emails. - Creating Adverse Event reports for different medication programs. - Keeping KPI dealing with calls, urgent, rush and standards tasks and emails everyday.
Ontario College of TeachersBilingual Receptionist/Admin
Oct. 2018 - Jan. 2020Toronto, Canada Area• Respond and transfer all incoming calls • Welcome and direct all the visitors • Prepare and track DHL and Purolator Couriers • Update member’s files • In constant contact with all the different departments staff
AlyziaPassenger Service Agent
Dec. 2014 - Dec. 2017Charles de Gaulle Airport of ParisPassenger Service Agent for Ethiopian Airlines, Aeroflot, Air Serbia, XL Airways, Hainan Airlines, Air Seychelles • Checked-in and boarded flights • Supervised plane’s arrival • Solved last minute problem at the gate or in transit area • Assisted transit and VIP passengers • Managed customer claims • Made public address announcements as required by the airline
AIESEC en MéxicoVolunteer as an English Teacher
Oct. 2013 - Dec. 2013Mérida Area, Mexico• Conducted English classes in a mexican middle school • Coordinated different classes and events with art teachers Gave 3 hours class everyday and taught english through fun activities. Directed students' performance for the school show.
Ashford UniversityAssistant of Student Activities Director
Mar. 2013 - Mar. 2014Clinton, IA United StatesOrganized events on and off campus for students and staff • Managed the annual budget • Wrote reports of each completed mission or event • Welcomed the event artists/providers and respected the contract’s conditions • Controlled the university equipment available for students and staff • Negotiated contracts with the different providers • Updated the data base and event calendar
FIS Banking & Financial ConsultingTranslator
Jun. 2011 - Oct. 2011Paris, France• Translated all documents and e-mails coming from the British headquarters • Filed and forwarded all translated documents • Communicated with the British headquarters • Corrected all documents from French to English before sending them to the British headquarters
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