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Work Background
WonderManager, Culinary Strategy and Operations
Mar. 2024 - May. 2024New York City Metropolitan Area
WiseWays.aiCo-Founder
Jan. 2024New York, United StatesWiseWays is supporting education, research, and career growth with new generation ethical AI by unlocking access to the insights of worldwide leading thinkers and pioneers.
WonderSenior Analyst, Culinary Strategy & Operations
Oct. 2023 - Mar. 2024New York City Metropolitan Area
WonderSenior Analyst, Procurement Strategy
Jul. 2023 - Oct. 2023New York City Metropolitan Area- Vendor performance management - Procurement process flow automation with Jira - Cross-functional initiative to identify back-up skus and prioritize them - Co-packing project management
WonderSenior Operations Analyst
Nov. 2022 - Jul. 2023New York City Metropolitan Area- Built a pricing framework to drive dish pricing strategies and menu assortment across 20 restaurants - Designed a dish cut model to identify menu optimization opportunities - Built a customer review tagging system to identify issues and drive customer NPS - Created and implemented a dish recommendation engine to monitor performance and focus efforts on impactful actions to drive revenue and customer satisfaction - Led several initiatives to optimize change management cross-department Jira project management, Design Thinking, Root-cause analysis, Advanced Excel modelling, Data Analysis, Miro
sundayOperations and Account Manager (Northeast)
Jan. 2022 - Jul. 2022New York, United StatesOperations: - Onboarded 15+ restaurants with sunday custom QR codes by providing efficient staff training , troubleshooting Point of Sale (POS) integration issues and maintaining outstanding communication - Maximized product adoption by designing and implementing incentive initiatives, identifying customer business opportunities and providing value-oriented customer service Account management: - Managed 20+ restaurant accounts, representing up to $2M annual transactional volume - Produced personalized KPI analysis to identify product opportunities and ensure customer success while showcasing product value
Sarah EmpowermentFounder
Apr. 2021Empowering quiet Visionaries to give life to their creative ideas with confidence building, self-discipline and a result-oriented mindset. Break free from overthinking, self-doubt and perfectionism to turn your dream into reality.
Air France-KLMPricing and Business Intelligence Analyst
Jun. 2019 - Nov. 2020Atlanta, Georgia, États-UnisIn charge of the retail pricing process for the US to Middle-East, Asia and Africa for Air France-KLM and Delta Airline. - Successfully delivered a VBA-based pricing tool processing competition data in 3 months thanks to efficient communication with international partners and management combined with relevant user documentation. - Actively demonstrated problem-solving skills to handle filing errors while managing 5 projects simultaneously with tight deadlines.
Mövenpick Hotels & ResortsAssistant Cluster Revenue Manager
Aug. 2018 - Dec. 2018Lausanne Area, Switzerland- Designed and implemented a new sales process for leisure groups defining clear milestones and providing relevant resources which resulted in 100% of inquiries processed (vs 50%). - Accelerated daily maximization of revenues through consistent analysis of key metrics and collaboration with the Sales department and Reception to implement sales initiatives. - Successfully facilitated complaints management by educating reservations representatives on the revenue management systems technicalities. - Actively solved pricing and technological issues through meaningful collaboration with e-distribution partners.
The Hotels Consulting Company - Boston - EmeaInternational Business Developer
Sep. 2017 - Dec. 2017Paris Area, France- Implemented a prospect database and secured new start-up partners by showcasing a personalized offer in line with their business objectives. - Conveyed efficiently the hotel network value to enhance brand awareness through meetings and calls with new leads. - Negotiated contracts with start-up founders to close new partnerships.
AccorHotel Development Project Manager
Jan. 2017 - Jul. 2017Région de Paris, France- Communicated and documented effective scope and cost analysis for hotel projects on the French market by analyzing construction costs, investment and brand standards information . - Managed efficiently multi-disciplinary teams involved in a 600-rooms luxury hotel project to submit an RFP proposal in 2 weeks defining clear goals and expected deliverables for each team while tracking progress consistently.
Fairmont Monte CarloExecutive Assistant
May. 2016 - Dec. 2016Monaco- Took ownership of a catering project through market analysis which resulted in an additional stream of revenue. - Delivered relevant demand analysis to identify guest pain points and implement new initiatives to personalize the guest experience. - Successfully coordinated several challenging administrative projects to improve hotel efficiency. - Drafted correspondence and prepared effective presentations while providing pivotal support to the General Manager and Hotel Director. - Took full responsibility for workflow management to ensure critical deadlines were met without compromising standards while providing competent coordination for the heads of departments.
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