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Work Background
Brockhurst Primary SchoolParent Governor
Nov. 2024GosportSupporting the school's leadership team in developing and implementing a long-term IT strategy that aligns with educational goals, budget considerations, and digital safeguarding requirements. I provide guidance on infrastructure planning, technology adoption, and digital skills development to help ensure the school remains resilient and forward-thinking in its use of technology.
UnitySenior Manager, Solutions Architects
Jul. 2024 - Jun. 2025United Kingdom, SouthamptonLeading a global team of Solutions Architects supporting Unity's Game Services portfolio. Responsible for shaping technical pre-sales strategy and guiding game studios and publishers through scalable server architecture decisions. Focused on enabling flawless multiplayer launches and fostering long-term technical partnerships.
UnityManager, Solutions Architects, Game Services
Oct. 2023 - Jul. 2024Managed a team of Solutions Architects across EMEA and North America, helping customers integrate Unity’s Multiplay and Relay services. Supported go-to-market success by aligning customer requirements with scalable hosting solutions and streamlining onboarding for live service multiplayer games.
UnityTechnical Product Manager
Feb. 2020 - Oct. 2023Southampton, United KingdomOwned roadmap delivery for onboarding and orchestration experiences within Unity’s Multiplay platform. Bridged the gap between engineering and customer-facing teams to deliver tools that ensured smooth migrations and high-confidence launches for AAA multiplayer games.
UnityTechnical Analyst
Jul. 2019 - Feb. 2020Southampton, United KingdomProvided deep-dive technical insights and workflow optimization during customer onboarding and escalations. Helped drive operational improvements and client-facing tooling enhancements across Multiplay’s game server orchestration platform.
UnityTechnical Account Manager
Apr. 2016 - Jul. 2019Southampton, England, United KingdomActed as a trusted advisor to studios launching games on Unity’s Multiplay platform. Coordinated onboarding, deployment strategies, and live support to ensure high-performance multiplayer launches. Partnered closely with engineering and operations to meet customer needs at scale.
Peer 1 HostingTechnical Support Manager
Jun. 2015 - Apr. 2016Led a high-performing support team responsible for managing critical hosting infrastructure for enterprise clients. Drove operational improvements, enhanced incident response workflows, and championed service excellence across technical support operations.
Peer 1 HostingeCommerce System Administrator Expert
Nov. 2014 - Jun. 2015Southampton, United KingdomSpecialist in supporting and optimizing eCommerce hosting environments, including Magento and custom LAMP stacks. Worked directly with enterprise clients to ensure uptime, performance, and PCI compliance on mission-critical systems.
Peer 1 HostingTechnical Account Manager
Aug. 2012 - Dec. 2014Southampton, United KingdomActed as the primary technical liaison for strategic clients, blending deep infrastructure knowledge with consultative account management. Scoped infrastructure changes, managed escalations, and ensured alignment between client needs and hosting solutions.
Peer 1 HostingSenior Linux System Administrator II
Jul. 2012 - Jul. 2012Southampton, United KingdomProvided advanced support and system-level troubleshooting for complex Linux environments. Contributed to escalated cases and supported team mentoring initiatives during this transitional senior role.
Peer 1 HostingLinux System Administrator II
Jan. 2012 - Jul. 2012Southampton, United KingdomMaintained and supported dedicated Linux hosting environments, resolving server-side issues and performing routine system maintenance. Worked closely with customers to deliver reliable, secure, and scalable hosting experiences.
Redstation LimitedNetwork Engineer
Jun. 2008 - Dec. 2011Handled full-spectrum responsibilities across 1st to 3rd line support, including data center operations, hardware provisioning, and core network infrastructure setup. Played a key role in provisioning dedicated servers and networking for new deployments, maintaining uptime and performance for hosted environments. Participated in a 24/7 on-call rotation, resolving critical incidents and ensuring SLA adherence for enterprise clients.
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