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Work Background
Commonwealth Care AllianceAppeal and grievance specialist
Jan. 2025Massachusetts, United States
Devoted HealthCustomer Service Representative
Apr. 2020 - Jan. 2025Massachusetts, United States
Nefilim, Nesdco Strategic DevelopmentExecutive VP of Business Development
Jan. 2018 - Jan. 2019Swampscott, MA
Lovebank For the Rich in Love llcFounder Special Event Planner
Jan. 2017Greater Boston AreaIn my role as event planner I coordinate events of all kinds, working with many industries. My services include but not limited to: meetings/Seminars/Conferences
Team building events
Trade shows/Trade fairs
Business dinners Golf events Press conferences
networking events Incentive travel/Incentive Events Open ceremonies Product launches
Theme parties VIP events
Shareholder/Board meetings Award ceremonies
Executive retreats
Family events
CKPS LLCFounder
Jan. 2013 - Jun. 2020Greater Boston AreaDesigned and administered employee benefit programs, particularly those focused on
family support, child care, and work-life balance leading to improved morale and reduced
turnover.
• Coordinated and managed long-term child care support for employees, offering
comprehensive assistance in finding reliable, high-quality child care providers that fit
employee schedules and needs. Provided ongoing guidance to employees about various
child care options, subsidies, and resources available to them.
• Consulting and SOP Optimization, worked with clients to streamline internal operations,
update Standard Operating Procedures (SOPs), and implement more efficient and effective
business processes. Led a team to optimize back office operations, cutting costs and
improving internal workflows.
• Managed cross-functional teams to deliver on-time, cost-effective solutions that improve
employee satisfaction and business performance.
• Partnered with local child care providers, managed enrollment processes, and created
partnerships with schools and after-school programs. Developed a child care referral
network to ensure employees had access to consistent, trusted care for their children.
• Employee Benefits Management, administered a comprehensive employee benefits
program, including child care services, health insurance, wellness programs, and other
family support services. Ensured all benefits were aligned with employees' needs,
improving satisfaction and work-life balance.
• Client Engagement & Communication, acted as the primary liaison between employees and
child care providers, managing communication, resolving issues, and ensuring the
continuity of care. Educated employees about available child care benefits, subsidies, and
options.
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