Requests
0
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Grotius Technology FZCOOffice Manager
Sep. 2024Dubai, United Arab Emirates1.Office Administration – Overseeing daily office operations, managing supplies, and maintaining office equipment.
2.Staff Supervision – Supervising administrative staff, assigning tasks, and ensuring productivity.
3.Financial Management – Handling budgets, invoices, and expense reports.
4.Facility Management – Ensuring the office is clean, organized, and compliant with health and safety regulations.
5.Communication Management – Handling correspondence, scheduling meetings, and assisting with internal communication.
6.HR Support – Assisting with recruitment, onboarding, payroll, and employee records.
7.Vendor & Supplier Coordination – Managing relationships with suppliers, service providers, and contractors.
8.IT & Systems Support – Ensuring office technology functions properly and liaising with IT support.
9.Event & Meeting Coordination – Organizing company events, meetings, and travel arrangements.
10.Policy Implementation – Ensuring company policies and procedures are followed.
11.Travel arrangements- Organizing flights, hotels,visas.
12.Personal assistant duties-Communication Handling – Managing emails, phone calls, and correspondence on behalf of employer.
13.Confidentiality & Discretion – Managing sensitive information with professionalism and confidentiality.
Elite & Luxury Real Estate LLCSales Specialist
Jan. 2023 - Sep. 2024Key Responsibilities:
1.Establish and maintain strong relationships with clients, understanding their unique needs and preferences.
2.Act as the main point of contact for clients, providing timely and professional assistance throughout the real estate transaction process.
3.Proactively communicate with clients, keeping them informed about market trends, property listings, and relevant updates.
4.Manage the entire real estate transaction process, from property search and showings to negotiation and closing.
5.Coordinate with internal teams, such as agents, brokers, and administrative staff, to ensure smooth and efficient transactions.
6.Prepare and review necessary documentation, contracts, and agreements, ensuring accuracy and compliance.
7.Provide personalized guidance and support to clients, addressing their questions, concerns, and needs effectively.
8.Anticipate and resolve any issues or challenges that may arise during the transaction process.
9.Conduct follow-up activities after the completion of transactions to gauge client satisfaction and identify opportunities for improvement.
Beside GroupFlagship Store Manager
Feb. 2013 - Mar. 2016Key Responsibilities 1.Manage & lead the store into achieving personal,store and KPI targets in order to meet the overall organisational objectives. Maintain high levels of profitability though control of discounts, general expenses, stock- loss, sell-through in order to meet profitability targets. 2.To ensure that store is maintained and operated up to set brand standards in order to enhance the image of the brand and drive sales.
3. To provide exemplary customer service at all the time by following policies, providing product information and adopting a friendly as well as courteous attitude towards customers, in order to establish and manage long term relationship.
4. Manage the technical training needs of the store staff in order to ensure that they are fully trained on products, customer service, policy requirements.
5. Manage the appraisal process, in terms of explaining objectives, monitoring performance, providing feedback on strength and weekenesses in order to develop and monitor store staff. Manage the appraisal process, in line with set guidelines in order to meet HR requirements.
6. Lead the team by creating a positive and motivational work environment, as well as being exemplary , in order to maintain a fully engaged work force.
7. Maintain up to date product knowledge , in terms of designs, trends, fashion happenings in order to provide excellent customer service. 8. To maintain knowledge of the competitors in order to identify unique selling points thereby driving sales.
Al Tayer InsigniaStore In Charge
Jan. 2008 - May. 2012Key Responsibilities 1. Manage and maintain database of new and repeat VIP customers
2. Forecast purchases with trend plus seasonal analysis for next season product selections
3. Compile consolidated sales revenue and inventory counts with KPI Metrics 4. Maintain product inventory levels for day to day and quarterly stock counts
5. Provide employee feedback to serve as baseline of appraisals to Senior management
6. Overlook management tasks of day to day store operations
7. Coach and train of new recruits
8. Constant retail sales targets achievement
Jumeirah GroupJumeirah Hotel
Sep. 2005 - Jan. 2008Team Leader – September 2005 to August 2007
Key responsibilities 1. Manage and maintain highest level of customer services in Food & Beverage outlet in Jumeirah Hotel.
2. Train new colleagues to maintain highest level of customer service to guest with emphasis of Jumeriah International hallmark standards
3. Manage shift schedules and time rosters to ensure maximum coverage at peak times
4. Manage floor and employee allocation for order fulfillment on outlet floor
5. Console all complaints inbound from guests
6. Provide financial revenue and complaint reports on daily basis to Outlet Manager
Jumeirah GroupJumeirah Hotel
Sep. 2005 - Jan. 2008Guest Relation Executive – August 2007 to Jan - 2008
Key responsibilities 1. Administer check in and check out Executive guests via online booking application – Fidelio
3. Maintain key executive relationships and repeat customers under jumeirah’s loyalty program
4. Market a spectrum of Jumeriah facilities and promotions to maintain high level of customer satisfaction 5. Perform daily surveys to capture and identify consumer Satisfaction 6. Compile timely reports highlighting KPIs such as Guest Satisfaction Index, Quality of Service, Areas of Improvement and Complaint logging
Intch is a Professional Networking App for the Future of WorkSee more people like Anastasiya on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
650037 people
21
Head Concierge - Customer Service Expert
16
Product Manager @ Bank
16
Digital Marketing
136055 people
21
Head Concierge - Customer Service Expert
18
Remote Consultant
0
Medical Project Manager @ Neovation Global Consultancy Services