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Work Background
Senior Training & Quality Manager
TeleperformanceSenior Training & Quality Manager
May. 2024Bogotá, Distrito Capital, Colombia
Global Training Manager
TeleperformanceGlobal Training Manager
Mar. 2022 - May. 2024Bogotá, Distrito Capital, Colombia- Oversee the global training team of a program across multiple locations. - Provide leadership implementing global learning operations strategy - Ensuring smooth executions of learning programs. - Delivering Key Performance Indicators. - Build strong relationships with external vendors and clients to meet learning program needs. - Search and implement technology solutions to improve effectiveness of learning operations.
Training Manager
TeleperformanceTraining Manager
Dec. 2020 - Mar. 2022Remote- 4 Training Managers in charge, 17 Trainers reporting to managers supporting programs with +900 FTEs. - Business Reviews to clients and internal stakeholders to an executive level. - Training content and curriculum innovation. - Implementation and Ramp Up of new clients. - Presentation to prospect clients assuring to win new businesses. - Participation in multiple RFPs. - Automation of training reports.
Sr. Training Specialist
SutherlandSr. Training Specialist
Jan. 2020 - Dec. 2020Barranquilla, Colombia- Managment & Development of Trainers - Training Resource Planning - Monthly Excutive Summary to Vertical Leaders - Monthly Action Plans to drive floor performance - Data Analysis to improve and enhance training eficiencies - New trainers selection - Reporting for training team
Training Specialist
SutherlandTraining Specialist
Jun. 2017 - Dec. 2019Barranquilla, Atlántico, Colombia- New Hire training for debt collectors for personal loans and credit cards for USA - Design and execution Training programs in low performers consultants using root cause analysis depending on Operational needs - Training scheduling and execution on monthly refreshers and releases launched by client. - Develop and follow up on new trainers applicants. - Design of new hire agenda for a credit card company with enhancings depending on Operational needs - New Hire Classes Scheduling - Design and Execution of Online Courses through LMS
Virtual Trainer
SutherlandVirtual Trainer
Apr. 2016 - May. 2017Barranquilla, Atlántico, Colombia
Consultor
SutherlandConsultor
Nov. 2015 - Apr. 2016Barranquilla, Atlántico, Colombia
Auxiliar de Investigación
Universidad del NorteAuxiliar de Investigación
Jan. 2014 - Mar. 2015

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Training & Project Management Services
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