Associate Professor at Business School@Universidad del Norte
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International marketing and service innovation professional with 20+ years of experience spanning academia, consulting, and applied research. Holding a PhD in Management from the University of Surrey (UK) and a Master’s in Marketing from EGADE Business School (ITESM, Mexico), I bring a cross-cultural, strategy-driven perspective to service transformation, branding, and customer experience.
As one of the original pioneers in Transformative Service Research, I’ve helped shape global conversations around service design for social good. My professional journey has bridged executive education, organizational consulting, and academic leadership—guiding companies and institutions toward human-centered, purpose-driven innovation.
Certified in coaching, LEGO® SERIOUS PLAY®, service design, and design thinking, I fuse creativity with structure to uncover actionable insights and build solutions that empower people and systems. Whether on the classroom stage or in corporate workshops, I facilitate transformation with empathy, rigor, and joy.More...
Jonathan Duque
Sales Enablement Specialist@Veeam Software
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Jonathan Duque is currently serving as a Sales Enablement Specialist at Veeam Software. In his role, he is responsible for providing support and resources to the sales team to enhance their productivity and efficiency. His duties include creating sales content, developing training materials, and implementing sales tools. Duque plays a crucial role in driving sales strategies and initiatives, ensuring that the sales team is equipped with the necessary tools and knowledge to achieve their goals. His expertise in sales operations and his ability to foster relationships with key stakeholders makes him a valuable asset to the Veeam Software team.More...
Laura Moog
Lead Paralegal@Political Asylum Lawyers
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I am a Colombian lawyer with experience in United States Immigration Law services. Throughout my career, I became highly interested in process optimization with technological tools. My interest in supporting immigrants in their journey plus my curiosity for improvement led me to focus not only on high-quality legal work but also on finding creative solutions for day-to-day work, with a long-lasting impact.
I am deeply committed to contributing to the development of any project or law firm through adaptability, innovation, and excellence.More...
Maria del Pilar Salgar
Psicóloga & Coach@Independent Consultant
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As Maria del Pilar Salgar, a Psicóloga & Coach at Independent Consultant, I have successfully provided professional psychological and coaching services to a diverse range of clients. My achievements include helping individuals overcome personal challenges, reach their goals, and improve their mental health. I have also developed and implemented effective coaching strategies, facilitated workshops and training sessions, and contributed to the field of psychology through research and publications. My work has consistently received positive feedback and has led to significant improvements in clients' wellbeing and performance.More...
Stephanie Barraza
Agile lead@JP Morgan Chase
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Stephanie Barraza is currently serving as the Agile lead at JP Morgan Chase, a leading global financial services firm. She is responsible for driving Agile methodologies across the organization, fostering team collaboration, and ensuring efficient project delivery. With her strong expertise in Agile principles, Stephanie plays a crucial role in enhancing the company's operational efficiency and productivity. She also provides training and guidance to various teams, helping them transition from traditional project management approaches to Agile methods. Her leadership skills, coupled with her deep understanding of Agile practices, contribute significantly to JP Morgan Chase's continuous improvement and innovation.More...
Ricardo Buitrago
Researcher Professor@EGADE Business School
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Consulting in Strategy and International Business, experience in IT projects deployment, market penetration and internationalization.More...