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Work Background
Patient Sales Representative
Janz Medical SupplyPatient Sales Representative
Apr. 2024 - Aug. 2024
Supervisory Healthcare Systems Specialist
Defense Health AgencySupervisory Healthcare Systems Specialist
Mar. 2024HEALTHCARE ADMINISTRATION: Receive daily feedback from clinics of any errors or questions regarding booking guidelines, reply, and provide my staff feedback on any issues. Create monthly reports to inform the Deputy Chief and Chief of Healthcare Operations on current statistics on phone calls answered and abandoned the month prior for data tracking purposes. Verify new providers and guidance as provided by clinics. Work closely with General Practice Managers (GPM) of the clinics throughout the Korean peninsula for assistance with creating appointments, updating booking guidance, and any other feedback we are receiving from patients calling to make appointments. CUSTOMER SERVICE: Assisting in answering telephone calls as needed, deescalating problem patients calling to make appointments, and negating potential threats to my staff by supporting them and helping the patient myself. Ability to multi-task by handling phone calls and administrative tasks daily as the supervisor within the call center team. Showing respect, understanding, and consideration to the patients calling by listening to their issue and resolving any type of issue. MEDICAL CODING/ TERMINOLOGY: Staying current with AAPC membership, DHA coding classes, and AAPC monthly coding quizzes. Using medical terminology in my current role as call center supervisor to book patients and train staff to become more familiar with medical terms. Providing education daily to staff on what medical terms mean and how to assist the patient to book for the visit reason provided, on whether a telephone call is appropriate, or the patient needs to be seen in person for that reason.
Medical Records Technician (Coder)
Defense Health AgencyMedical Records Technician (Coder)
May. 2022 - Feb. 2024HEALTH SYSTEMS DATA MANAGEMENT: Daily use of computer applications including Outlook, Word, Excel, Genesis and 3M coding software. Obtained new coding information/ procedure information to provide accurate coding and feedback to providers. Assisted in providing advice, analyzing guidance, and developing guidelines for anesthesia providers and surgeons to ensure post-op pain control is properly documented to allow proper coding for rendered services. Annually checking updates and proper guidelines for outpatient and inpatient coding. Learned new roles in order to keep growing in my career, such as inpatient coding and DCAT auditing. Provided feedback and training to outpatient/ inpatient providers to complete workload. Advanced knowledge of HIPAA compliance standards and Tricare insurance eligibility and coding/ billing requirements. CUSTOMER SERVICE: Provided coding workshops to providers to streamline processes and eliminate common errors identified in encounters. These classes are conducted in person via PowerPoint and addressed how to code PHA, virtual health visits, and injury coding based off auditing of documentation by providers on patient’s electronic health records (EHR). Educating the providers has assisted in higher quality documentation and enhanced ability to code for all consultations being provided to patients during encounters. Approachable and always available for providers to ask questions in the clinic. Trained the outpatient coders on inpatient coding in Genesis through facility in AccessHIM and IPSR rounds in 3M as backup to inpatient coder.
Healthcare Services Liaison
UHA Health InsuranceHealthcare Services Liaison
Jan. 2020 - Dec. 2020
Healthcare Service Specialist II
UHA Health InsuranceHealthcare Service Specialist II
Jul. 2018 - Jan. 2020Honolulu, Hawaii
Healthcare Service Specialist II
Bishop & Company, Inc.Healthcare Service Specialist II
Apr. 2018 - Jun. 2018Honolulu, HawaiiTemp to Hire with UHA
Client Service Representative
Ciox HealthClient Service Representative
Jun. 2017 - Dec. 2017Augusta, Georgia Area·Discussed with patients the policies and procedures regarding how to order their records, doctor’s offices, insurance and/or legal purposes. ·Verified authorizations matched the request, the expiration date, signature of the patient, and the date signed. ·Quality checked every page of medical records sent to patients or clients to comply with HIPAA privacy laws, in confirming the patient was correct in the request and medical records released. ·Learned the laws that encompass the release of information through the mail, fax, and over the phone. ·Processed over 60 requests a day to stay on top of production numbers set by Ciox. ·Developed how to read microfilm, order charts, and electronically send records. ·Effectively initiated training on how to comply with certified requests. ·Produced 2 certified requests a week, which included how to read affidavits, subpoenas, and court orders. ·Complied with 15 HITECH requests a week by burning CD's with records and using FedEx to make sure they were received in a timely manner. ·Accepted phone calls from third party companies and doctor’s office to give updated status on requests being submitted.
Externship
El Paso Orthopaedic Surgery GroupExternship
Feb. 2017 - Mar. 2017El Paso, Texas Area· Learned how to verify eligibility and benefits for patients. · Obtained authorizations for upcoming procedures for dates of service. · Investigated denials and submitted needed documentation to attain approval. · Verified patient information with patients over the phone. · Navigated Greenway, the electronic healthcare records system used at externship site. · Worked with staff members to help complete 20 cases per day. · Helped office complete over 120 pending tasks, by checking the status and notes for each one. · Submitted clinicals to insurances to help verify medical necessity.
Account Representative
State FarmAccount Representative
Aug. 2015 - Feb. 2017· Discuss billing issues, insurance coverage, and other forms of insurance inquiries throughout the day over the phone and in person. · Accept payments and finalize deposits every day for the entire office. · Turn in daily reports that reflect sales from previous day. · Set goals to meet for marketing new products. · Attend weekly meetings over the phone or in person with supervisor to discuss current work flow. · Initiate and respond to 20 or more emails daily to customers, other staff, and supervisors. · Maintain training and licenses every year to be able to sell insurance in the state of Texas.
Administrative Intern
Holy Cross HospitalAdministrative Intern
Aug. 2014 - Mar. 2015Shadowed different departments to learn how a hospital runs. Learned how marketing and development affect the hospital through articles, newsletters, community involvement, and planning for the next year. In IT learning about the systems that are used in the hospital and what their uses are. Observed an emergency preparedness drill. Discussed with managers or directors regarding risk and quality management, clinical administration, revenue cycle, human resources. Attended meetings to go over productivity reports, finances, and communication with staff including the board members, and the community.
Receptionist
Accounting PrincipalsReceptionist
May. 2014 - Aug. 2014Used optimal organizational skills in order to promote better efficiency throughout office. Managed emails and distributed to appropriate staff member in order to satisfy questions from clients. Booked travel and hotels for staff members in cities to discover new opportunities for general contractor projects.
Leasing Consultant
Select StaffingLeasing Consultant
Feb. 2014 - May. 2014Filed documents such as leases and work orders in corresponding files. Responded appropriately to emails from tenants. Drafted tenant letters discussing rules or regulations of complex and local electric company. Audited filed for missing information and requested information from correct source. Cleaned apartments before showing to prospects. Gave tours of available apartments to prospects. Accepted payments from tenants and balanced books daily. Worked in a team environment and gave great customer service to tenants, and prospects
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