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Work Background
Americana Restaurants International PLCIT Project Manager & Lead Business Analyst
Mar. 2022 - Dec. 2025United Arab Emirates, SharjahDelivered digital transformation across GCC (UAE, KSA, KWT, QAT, BHR, OMN) and Middle Eastern markets (EGY, JOR, LBN, IRQ) using Agile, Waterfall, and Hybrid approaches. Directed PMO governance frameworks, communication plans, RAID logs, and standard templates (Requirements Gathering, Fit-Gap Analysis, BRD, Business Case, RFP). Managed projects with MS Project/Excel and JIRA/Excel for quality testing and issue tracking.Key Projects: Oracle Fusion HCM Deployment ($400K | 12 Countries | 5 Months)o Directed end-to-end HCM transformation covering Learning & Development, Talent Acquisition & Career Website Build, Rewards, Systems & Analytics, Performance & Culture, and Manpower Planningo Upgraded from Responsive to Redwood Pages with major Oracle Fusion enhancements DOXIS ECM/DMS Implementation ($700K | UAE | 9 Months)o Led enterprise content management system optimization across Legal (including Internal & External Contract Management), Finance, HR, Board & Investor Relations, Supply Chain, QA, and Operational Excellenceo Achieved 35% cost reduction in legacy archiving license spendo Enhanced document governance, metadata management, retrieval efficiency, and regulatory compliance ERP Connect Systems Rollout ($1M | 4 Cycles 2 Years & 7 Mos)o Oversaw bespoke ERP implementation spanning Fleet & Accommodation Management, Government Relations, Party Hall & Utility Consumption Management, Coupon Management, Restaurant Master, and Litigation Case Managemento Successfully migrated key modules from Oracle Legacy
Merck GroupLOCAL HUB MANAGER & BUSINESS PROCESS ARCHITECT – SAP MDG S/4
Apr. 2018 - Jan. 2022Enhanced global data governance and system integration across Healthcare, Life Science, and Electronics sectors by spearheading SAP MDG-S/4 (9.0/9.2) rollout in Europe and Asia.
Business Process Architect Responsibilities:
• Led multiple ERP implementations including LEAN VN, NEXT Wave 2 (UK), and three phases in Nantong (China) to improve operational efficiencies and data management
• Established robust master data governance framework standardizing data processes for creation, update, integration, and quality management
• Developed end-to-end master data designs and architected business & IT processes to enhance agility and efficiency
• Managed PMO governance frameworks (Workstream Plans, Stakeholder Management, Communication Plans, RAID Logs, CAB reviews)
• Developed and delivered comprehensive training workshops; oversaw quality testing and issue tracking via HP ALM
Local Hub Manager Responsibilities (Manila Hub):
• Managed 8 direct reports across MDGS, MDGF, and MDGM domains
• Ensured high standards of personnel performance, process administration, and compliance with global and local procedures
EricssonOperations Line Manager | Master Data Management
Mar. 2015 - Apr. 2018Achieved global standardization and optimized integration of master data across supplier, customer, and distribution domains. Directed 25-member multinational team ensuring operational excellence and high-quality data management.
Key Achievements:
• Drove process efficiencies and reduced error rates in data handling through strategic initiatives such as reducing faulty requests and improving lead time
• Enhanced system integrations by aligning master data processes across international teams and improving overall system performance
• Led pivotal projects including Ericsson Business Process Master Data Management Roadshow and legacy system migration scripting (LSMW)
• Streamlined data management practices and enhanced knowledge sharing across regions
ContinentalProcess & Project Manager | Finance & Accounting
Oct. 2013 - Mar. 2015Continental Temic | Philippines | Oct 2013 – Mar 2015 | 1 year 5 months
Led successful offshoring of Finance and Accounting operations for Southeast Asia entities (Malaysia, Singapore, Thailand, Philippines) to Finance Service Center Philippines (FSCP).
Key Achievements:
• Drove standardization and harmonization across Invoice-to-Pay, Cash Management, Record-to-Report, and Tax Management domains
• Managed team of 11 direct/indirect reports; identified and implemented automation opportunities
• Oversaw SAP R3 Master Data maintenance (Finance, Controlling, Supplier, Customer modules)
• Ensured alignment with Six Sigma principles and Continental Business Systems standards
• Monitored global and local KPIs for performance optimization
Mercedes-Benz Group Services Philippines, Inc.Operations Team Leader | Master Data Management
Feb. 2012 - Oct. 2013Led all operational tasks ensuring data integrity and uniformity for master data activities (FI, CO, MM modules) using SAP COFICO/R3. Managed 10 direct reports from various MDM domains (Supplier, Customer, Finance & Controlling, Account Vehicle).
Key Achievements:
• Developed LSMW scripts for mass uploads and conducted training programs
• Managed Individual Performance and Development Plans
• Led process and data migration, stabilization, and standardization across Europe and Asia Pacific
Deutsche BankAssociate | Reference Data & Management Review Process
Oct. 2010 - Feb. 2012Conducted global and local master data maintenance using SAP, CREDA, DBNEXUS, and other systems supporting APAC, EMEA, UK, FFT, and US entities.
Key Achievements:
• Responsible for financial master data and reference data validation, quality checks, and static data management
• Ensured structured and consistent implementation of changes; managed account ownership transactions
• Led reference data roadshows, SOP standardization initiatives, and real-time tracking stabilization
• Supported newcomers in process stabilization and knowledge transfer
Bombardier Inc.Analyst | Master Data Management
Jan. 2010 - Sep. 2010Strengthened Finance, Customer, and Supplier Master Data operations by managing end-to-end creation and updates of key SAP R3 objects (Sales, Material, Vendor, Customer, Financial Master Data).
Key Achievements:
• Ensured consistent data quality across modules through mentoring of new team members
• Maintained central SAP tables, executed global and local reporting, and led data cleansing initiatives
• Delivered user training to ensure GAAP and regional tax regulation compliance
• Supported SAP VCM deployments through process improvement identification
Sykes Enterprises, IncorporatedAssociate | Financial Services
Apr. 2007 - Jan. 2010Managed inbound calls related to Brokerage Mutual Fund Trading with Series 6 and Series 63 licenses (authorized across all 51 U.S. jurisdictions).
Key Achievements:
• Efficiently processed client transactions (Buy, Sell, Exchange, Trade Corrections)
• Delivered product education and guided clients to relevant resources
• Handled Money Movement operations, reviewed Tax Statements, and resolved client account inquiries
• Managed account information and exception handling while supporting financial advisors
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