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Work Background
LCG AdvisorsProgram Manager- IT Operations Management
Jan. 2025
LCG AdvisorsOperations Analyst
Feb. 2024 - Jan. 2025Tampa, Florida, United States
GuidehouseSenior Consultant
Jul. 2021 - Feb. 2024● Enhanced client communication and satisfaction by designing and refining high-quality, client-ready reports and presentations, contributing to a 25%+ increase in client engagement and retention.
● Streamlined administrative processes in project coordination, achieving a reduction of document processing time, and managed documentation for Defense Contracts and Local State Governments.
● Administered and optimized contract budgets for multiple projects, leading to a cost saving of $50,000+ annually through efficient financial resource allocation and tracking.
● Facilitated project team efficiency by developing and implementing review schedules, design templates, and best practices, resulting in a 15%+ increase in project delivery speed.
● Managed and prioritized multitasking across various projects, ensuring a 95% on-time completion rate and exceeding project delivery expectations.
● Oversaw the development and maintenance of critical engagement documentation, leading to an enhancement in project accuracy by 20%+, in alignment with the Statement of Work.
GuidehouseExecutive Assistant
Jul. 2018 - May. 2022Dayton, Ohio● Assisted in daily operations for an executive team of 13 Partners and a Defense office of over 40 personnel, prioritizing and managing schedules to focus on critical strategic issues, enhancing overall office productivity and executive efficiency.
● Led comprehensive office administrative support including project administration, event planning, human resources coordination, and office relocation planning, contributing to a 30%+ increase in operational efficiency.
● Streamlined communication processes and monitored requests, ensuring immediate attention to priority matters, resulting in a 20%+ improvement in response times and decision-making efficiency.
● Facilitated meeting follow-ups by ensuring thorough documentation and incorporation of updates into reports, leading to a 25% increase in project tracking accuracy and stakeholder satisfaction.
● Managed client invoice processing and internal reporting, overseeing financial tracking for accuracy and efficiency, while providing IT support and program scheduling assistance, improving office-wide technical and financial operations.
Riverside ResearchProgram Management Office Lead
Oct. 2017 - Jul. 2018● Streamlined support operations by integrating USAF processes with new operational controls tailored to NASIC requirements, showcasing adaptability and process optimization skills.
● Assisted project teams in managing schedules, documentation, and stakeholder communication, driving project execution and enhancing collaboration and project management proficiency.
● Improved program office efficiency with the creation and implementation of SharePoint and Teams sites, demonstrating expertise in digital collaboration tools and platform management.
● Developed and maintained a new records management system, including training personnel on methodologies and records management techniques, highlighting skills in organization, training, and system implementation.
General Dynamics Information TechnologyIT Quality Assurance Administrator
Jan. 2016 - Jan. 2017● Led the establishment and agreement of in-house quality procedures, standards, and specifications for server builds and decommissions, demonstrating quality assurance and process standardization.
● Prepared detailed reports to effectively communicate the outcomes of quality activities and the status of server projects, showcasing skills in clear communication and accurate reporting.
● Developed spreadsheets and trending reports to enhance inventory and process management, and improved reporting accuracy, reflecting proficiency in data management and analytical skills.
● Streamlined support operations by integrating USAF processes with new operational controls tailored to NASIC requirements, showcasing adaptability and process optimization skills.
● Assisted project teams in managing schedules, documentation, and stakeholder communication, driving project execution and enhancing collaboration and project management proficiency.
● Improved program office efficiency with the creation and implementation of SharePoint and Teams sites, demonstrating expertise in digital collaboration tools and platform management.
● Developed and maintained a new records management system, including training personnel on methodologies and records management techniques, highlighting skills in organization, training, and system implementation.
Pomeroy It SolutionsInformation Technology Project Coordinator
Aug. 2012 - Dec. 2015Hebron, Kentucky● Coordinated IT project rollouts, working closely with departmental and executive teams, ensuring seamless integration and execution of technology initiatives.
● Validated service performance and quality processes in line with specified Service Level Agreements (SLAs), showcasing attention to detail and commitment to maintaining high-quality standards.
● Prepared comprehensive quality documentation and leadership briefs, analyzing and reporting on repair trends for multiple brands, reflecting skills in data analysis and effective communication.
United States Air ForceBattle Management Surveillence Technician
Apr. 2009Mississippi, United States● Expertly managed Windows network infrastructure using Active Directory, providing robust IT support and ensuring operational efficiency in state and federal operations.
● Developed and maintained detailed documentation on internal processes and system standards, demonstrating strong organizational and documentation skills.
● Operated Command and Control (C2) Battle Management Systems, showcasing proficiency in complex system management, strategic coordination, and technical oversight.
● Conducted radar control and monitoring for air operations, reflecting advanced technical acumen and responsibility in high-stakes environments.
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