Ana Gabriela Briceno Reyes

Customer Support Specialist @IntouchCX

EducationBilingual Communications SpecialistSupport SpecialistTranslatorHelp Desk SupportCustomer Success ManagerCopywritingCall CenterCustomer Support RepresentativeCall Center SupervisorUX/UI DesignerGraphic Designer🐦 DesignCustomer ServiceBrand DesignerChat SupportLive ChatCustomer Care SpecialistComplaint Resolution SpecialistAssistantFashion DesignerPersonal AssistantExecutive Assistant

Highly effective customer support specialist with a proven ability to tackle complex challenges and deliver exceptional service. My expertise includes advanced problem resolution, efficient escalation management, and developing effective process improvements. I excel at mentoring and training team members to enhance overall performance. Beyond customer support, I bring valuable creative skills as a graphic designer. I have experience in branding, crafting memorable logos, and utilizing AI techniques to create innovative designs. I possess strong communication skills and am fluent in both Spanish and English.

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Advanced Customer Service & Creative Design Specialist

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