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Work Background
WorktribeHead of Partnership
Jan. 2022United KingdomBringing together Support, Client Partnership and Product Partnership to maximise the positive impact for clients and the business. Driving continuous improvement across the team with a consistent focus on customer success. Ensuring retention of happy clients and growth in their return on investiment.
WorktribeClient Partnership Manager
Apr. 2020 - Jan. 2022Establishing the Client Partnership Function and building strong partnerships. Forming and continuously improving systems and processes that ensure proactive engagement, strategic alignment and return on investment. Working together to ensure that plans and actions meet the business and operational needs , and maximise value.
OracleCharity and Education Representative
Nov. 2018 - Apr. 2020Reading, United Kingdom
Unit4Account Manager (Education)
Mar. 2017 - Nov. 2018Location IndependentIn the role of Account Manager (Education) within Unit4, I aim to bring added value to every relationship. My sector knowledge and experience supports my clear understanding of customer needs and challenges in the current landscape. I will:
- foster an open, honest and professional relationship
- engage to understand the institution objectives, and support achieving these
- consider strategic, operational and tactical aspects of system management
- provide key contact to engage with expert colleagues I have particular interest and experience in: Taking a strategic approach to system management, including application architecture review, and leveling the maintenance v development balance. Improving student retention and success through effective use of IT systems and analytics to aid effective Early Intervention. Re-structuring support services (systems, processes and people) to improve the student experience and reduce administrative burden.
Unit4Principal Consultant
Jun. 2016 - Jan. 2017United KingdomAs Principal Consultant my primary focus is to work with clients to ensure that their Unit4 software solution is effectively and efficiently delivered. This includes:
- managing the full implementation life cycle;
- leading the work stream consultancy team;
- taking primary responsibility for quality assurance;
- management and impact assessment of changes in scope;
- being key point of contact with senior stakeholders. As well as delivering professional consultancy services to customers I also:
- work with pre-sales and sales colleagues to support responses; - contribute to service and product development;
- identify training needs and deliver solutions;
- work closely with third party partners and other stakeholders;
- take a lead role in assessing the impact of statutory change. My sector knowledge and business experience supports me in my role, in particular enabling me to give customers confidence that both their strategic and operational objectives will be achieved through our solutions...and then delivering to meet their expectations.
Tribal GroupImplementation Lead Consultant
Apr. 2015 - Jun. 2016As Implementation Lead Consultant I lead and contribute to a range of projects, all demanding effective project management and delivery of objectives to time, quality and budget constraints. Strong communication skills enable me to build relationships that ensure effective team working with internal and external partners, consistently resulting in successful engagements. Implementation Projects: Set and managing customer expectations on both software functionality and implementation timescales. Working with the HEI to scope and plan the project implementation, including: technical, installation, consultancy, training and development. Supporting cross organisation communication planning and delivery Ensuring good practise is implemented by the client in configuration management, testing management and maintenance. Maximising hand-over to the client to enable optimum use of software to meet their needs Continuous Improvement Contracts: Working from concept through to contract delivery to assist Universities to plan and deliver improvements across all aspects of the Student Journey. Developing proposals in line with the strategic objectives of the HEI. Planning and delivering Business Reviews that enable a holistic analysis of process, people and technological review. Producing documentation to support a professional and consistent approach to Continuous Improvement Projects Working with University teams at every level through each stage of the project: pre-start up; vision and strategy; business review; finalising the solution and delivery of the contract I also work effectively with pre-sales and sales colleagues to support our responses to Requests For Proposals and Invitations To Tender. This requires written responses and reports, stakeholder meetings, tender presentations and follow up activity.
Alton CollegeDirector of Student Support and Admissions
Jun. 2012 - Apr. 2015Alton, HampshireMy responsibilities include working as part of the Leadership Team to agree the strategic objectives of the College and ensure that these shape the policy and procedure in all areas. My Directorate includes:
- School Liaison and Admissions
- International Student Recruitment
- Adult Education
- Higher Education
- Welfare Services
- Financial Support
- Student Hub, centralised service
- Pastoral Care
- Safeguarding and Child Protection
- Tutorial
- Enrichment Within each of these areas I lead on all activity, including:
- financial management
- policy and procedure
- recruitment and selection
- quality improvement
- customer service and SLA
- performance management My role also includes being part of the cross College Lesson Observation Team; contributing to whole staff communication and training; and effective analysis and presentation of data.
Alton CollegeProject Manager (secondment)
Jun. 2011 - Jun. 2012AltonIn this one year secondment I was responsible for taking the strategic objective of improving and re-aligning business support teams across the College. This required excellent project and people management within restricted budgets and tight timescales. The end result was a new centre in the College that provides joined up and efficient services for all stakeholders.
Alton CollegeStudent Services Manager
Sep. 2004 - May. 2011Alton, HampshireCross college responsibility for Welfare, Safeguarding, Tutorial, Equality, Enrichment. Pastoral care for one third of the College students. Actively involved in recruitment, achievement and progression of students.
Alton CollegeTeacher of Business and IT
Apr. 2001 - Sep. 2004Alton, HampshireTeacher of Business and IT at level 1, 2, 3, 4.
DenplanAssistant Training Manager
Jan. 1997 - Jun. 1998WinchesterManaged the internal training and development for the organisation. This included full training needs analysis, course development, delivery and evaluation. I was also the Programme Manager for in-house delivery of the Certificate in Management.
Red Funnel GroupTraining Officer
Dec. 1995 - Jan. 1997Established the internal training department, initially by implementing an Induction Training programme for all staff. Full organisation training needs analysis, followed by development and delivery of training across teams.
DenplanProfessional Education Services Coordinator
Jul. 1993 - Dec. 1995WinchesterWorked to set up a new 'Professional Education Services' division of the company that would provide non-clinical training to dental practices. I worked with a team of dentists to set up a range of courses that we rolled out across the country; these largely focused on communication, teamwork, customer relations and assertiveness . Responsible for logistics, research and co-delivery. Also ran bespoke sessions for a range of practices and health care groups.
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