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Work Background
Ubuntu Global Learning DesignInstructional Designer
Jan. 2025United StatesDevelop engaging, inclusive learning programs, both in-person and online, that align with organizational goals and learner needs.
Apply adult learning theory, instructional design models (e.g., ADDIE, SAM), and culturally responsive practices to ensure relevance and accessibility for diverse audiences.
Conduct consultations, learner needs assessments, and stakeholder interviews to design solutions that are both strategic and learner-centered.
Translate organizational challenges into targeted learning outcomes and measurable success metrics.
Lead learning design projects from concept to delivery, ensuring timelines, budgets, and goals are met or exceeded.
Facilitate open, collaborative communication with clients and subject matter experts across international and interdisciplinary teams.
Design and implement feedback loops and evaluation tools (e.g., surveys, focus groups, learner analytics) to assess the effectiveness of learning programs.
Use data to iterate, improve, and demonstrate the impact of learning interventions over time.
Borderless Friends ForeverRegional Director
Nov. 2022United StatesDevelop and implement instructor led training and eLearning for remote staff and volunteers.
Manage and maintain CRM system for tracking and reporting 1000+ leads annually, ensuring regular follow-up and engagement.
Provide account management to a portfolio of accounts. Engage accounts in personalized communication, resolve issues, collaborate amongst internal and external stakeholders, and manage program renewals.
Use data-driven insights to inform marketing and sales strategies.
Supervise a team of 25 local coordinators. Recruit, onboard, and provide ongoing training.
Boys & Girls Clubs of Central CarolinaDirector of Outcomes and Club Impact
Jan. 2022 - Nov. 2022Partnered with executive team to assess learning needs and developed instructor led training eLearning for various stakeholders.
Coordinated with internal and external stakeholders to identify opportunities, plan and implement programming, and track program outcomes.
CRM administrator for organization-wide Enterprise Salesforce platform. Collected, analyzed, and reported data for quality improvement and grant reporting purposes.
Project Manager for the implementation of Salesforce CRM launch. Configured and customized CRM systems to meet organizational needs.
Tired Iron ClassicsChief Technology Officer
Nov. 2018 - Nov. 2021Monitored accounts to track customer feedback, inquiries, and complaints to improve customer service and satisfaction.
Managed and maintained CRM system for tracking and reporting of 500+ leads annually. Integrated CRM with e-commerce platforms, payment gateways, email marketing tools, and social media channels for a unified customer experience.
Used data analytics to provide insights into customer purchasing patterns, preferences, and pain points.
Monitored supply chain and inventory management processes.
Four Oaks Area Chamber of CommerceExecutive Director
Aug. 2017 - Nov. 2018Responsible for the recruitment and support of Chamber of Commerce Members.
Provided project management and oversight for community and business focused events and programming such as small business training, community festivals, and networking events ranging in size from 5-2000 participants. Lead planning teams and manage all event logistics and marketing. Prioritized and organized tasks to coordinate multiple events at once throughout a calendar year.
Collaborate with local and regional stakeholders to meet goals outlined by the Board of Directors.
Provide monthly and annual reports to the Board of Directors, Town Government, and General Membership.
Manage program budget and obtain donor/sponsorship contributions.
Planned and coordinated meetings.
Develop work tasks and provide supervision to work study students and volunteers.
Key achievement: Doubled chamber membership in first year.
Liberty HomeCare and HospiceCommunity Liaison
Aug. 2014 - Aug. 2017Responsible for the recruitment and training of volunteers. Recruited volunteers through community outreach engagements such as online marketing, radio broadcasting, and regular participation on community events.
Provided volunteer training through classroom education and bedside supervision.
Maintained volunteer retention through ongoing volunteer recognition both one-on-one and through the planning on group events.
Use a CRM system to build volunteer involvement as well as HomeCare and Hospice census. Develop and facilitate education and marketing materials/presentations for volunteers, local medical facilities, and community events.
Represent the community service face of the organization, addressing any patient or community grievances.
Provide monthly reports to the corporate office on marketing plans, changes in market, upcoming goals, and outcomes.
Key achievement: Hospice census exceeded corporate goal within 2 months and continued to exceed goal by as much as 400% throughout employment.
La Petite AcademyAcademy Director
Jul. 2013 - Aug. 2014Accountable for the operation of the school including budgeting, processing payments, marketing, family and staff retention, and planning and implementation of all special programming.
Provided customer support to program families.
Maintained program calendar.
Hire, train, and retain a staff of 19 employees.
Key achievement: School increased from a 4-star to a 5-star rated establishment and enrollment increased by 33% while holding the Director role.
Vidant HealthChild Life Specialist
Nov. 2010 - Jul. 2013Plan and coordinate special programming including support groups, community outreach programs, and patient follow up. Responsible for leading all committee meetings, training and supervision of participants, budgeting, marketing, and donor management.
Develop and provide education to students and employees within the hospital and at partnering University. • Serve as an advocate within a multi-disciplinary team providing family centered care. Coordinate and implement plans of care with various team members.
Manage ongoing quality improvement through statistical analysis.
Key achievement: Participated in the planning and opening of a new Pediatric Emergency Room.
Red Cross War Memorial HospitalInstructional Designer
Jul. 2010 - Oct. 2010South Africa, Cape TownRemain open to a new culture while building learning and teaching relationships with staff, volunteers, children, and families. Provide education through formal and informal opportunities with medical staff.
Coordinate donations to further the sustainability of the pilot program.
Collaborated with the Pain Management team as part of a pilot program designed to improve the care of children and families.
Boston Children's HospitalChild Life Specialist
Aug. 2006 - Jul. 2010Coordinate and implement hospital and community programming such as child/teen and adult support groups, community training, and the annual hospital memorial service. Responsible for planning, logistics, budget, and coordination/supervision of volunteers for such events.
Work closely with donors who wish to give in-kind and monetary donations to meet the needs of children and families.
Communicate patient and family needs assessments to multidisciplinary teams through team meetings as well as written documentation in the medical record.
Key achievement: Implemented school reintroduction training for children returning to school after cancer treatment.
Duke University Health SystemChild Life Specialist
Jun. 2005 - Aug. 2006Plan and implement developmentally appropriate individual and group programming to children and teens throughout their hospital stay.
Communicate with other members of the psychosocial team and nursing to ensure that family centered care was provided.
Work closely with donors who wish to give in-kind and monetary donations to meet the needs of children and families.
Key achievement: Forged relationship with local foundation to provide enhanced patient and family support.
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