Ruth Nicolson

Operations Director

Call CenterCustomer Support RepresentativeExecutive CoachCall Center SupervisorCustomer ServiceConsultingCustomer Success ManagerFinanceCase ManagerChat SupportCustomer Care SpecialistData Entry

Dedicated and results-driver individual with a highly successful background in the achievement of profitable business growth through the creation and execution of successful sales strategies. I am experienced in working with leading teams in the competitive retail industries with the primary focus on exceeding expectations for customer service delivery while ensuring optimum brand impact. I possess excellent interpersonal, communication and negotiation skills and the ability to develop and maintain mutually beneficial internal and external relationships.

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Work Background

General Manager North

BakkafrostGeneral Manager North

May. 2022 - Oct. 2024

General Manager

The Scottish Salmon CompanyGeneral Manager

Apr. 2022 - Oct. 2024Isle of Lewis, Scotland, United KingdomGeneral Manager Harvesting, Processing and Harris and Lewis Smokehouse

Operations Manager

The Scottish Salmon CompanyOperations Manager

Jun. 2019 - Apr. 2022Isle of Lewis

General Manager

Macduff ShellfishGeneral Manager

Apr. 2016 - Jun. 2019StornowayThe Macduff team combines exceptional management skills with great experience and detailed local knowledge. At Macduff, our people are a family working together to supply the world’s best wild shellfish from the waters, ports and fishing traditions we’ve grown up with.

Customer Operations Manager

Tipico Ltd.Customer Operations Manager

Jul. 2013 - Mar. 2015Malta

C/S Delivery Manager

UnibetC/S Delivery Manager

May. 2011 - Jul. 2013Malta.

Planning Manager

UnibetPlanning Manager

Jul. 2010 - May. 2011

Team Manager for Banking and Savings

Lloyds Banking GroupTeam Manager for Banking and Savings

Aug. 2006 - Apr. 2010

Customer service consultant

HBOSCustomer service consultant

May. 2003 - Aug. 2006

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