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Work Background
TheSoul PublishingSocial Media Insights Analyst
Apr. 2024Limassol, CyprusIn my role with Social Media Insights at TheSoul Publishing, I analyze data and trends to improve our content and reach. I work with metrics to understand what our audience likes and predict future trends, helping us grow and engage more effectively across social platforms.
NDAMarketing Data Analyst
Jun. 2022 - Apr. 2024Limassol Municipality, Limassol, CyprusIn my current position as a Marketing Data Analyst, I leverage advanced data analytics to uncover actionable insights, drive strategic marketing decisions, and optimize campaign performance. By analyzing market trends, customer metrics, and campaign data, I've successfully contributed to enhancing our marketing strategies, improving customer acquisition and retention for our team. My expertise in data visualization tools and analytics platforms enables me to communicate complex data findings in an easily understandable manner, facilitating data-driven decision-making across departments.
QuadcodeBusiness Partnerships Manager
Feb. 2020 - Jan. 2022Limassol, CyprusIn this role, I had the opportunity to work with a talented team in refining our affiliate & influencer marketing strategies, significantly enhancing customer acquisition and revenue growth. Our collective focus on fostering strong partnerships and rigorous performance monitoring resulted in a great performance improvement. Collaboration with cross-functional teams was key, aligning campaign goals with business objectives and leveraging emerging market trends. By introducing advanced reporting and tracking systems, we were able to improve our data-driven decision-making, further refining our marketing approaches. This role was a remarkable opportunity to work with a dedicated group of professionals, driving substantial revenue growth through collaborative efforts in the dynamic field of affiliate marketing.
QuadcodeSenior Manager Customer Care
Dec. 2019 - Feb. 2020Limassol, CyprusIn this role, I led efforts dedicated to delivering exceptional client assistance and ensuring the utmost satisfaction among customers. My responsibilities included automating customer care, optimizing processes in the department, and solving or escalating payment partner issues. Our team nurtured strong client relationships and collaborated with internal departments to address customer needs and help perfect company procedures. By tracking KPIs and conducting insightful analysis of customer metrics and their behavior on the platform, I could provide recommendations to stakeholders, which drove continuous improvement initiatives. My contributions helped the company increase the quality of customer support while decreasing waiting times and minimizing issue escalations.
QuadcodeCustomer Care Manager
Sep. 2019 - Dec. 2019Limassol, CyprusAs Customer Care Manager at Quadcode, I was responsible for delivering exceptional client assistance. My role entailed process optimization and ensuring prompt issue resolution to uphold our reputation for excellence in service. I actively cultivated strong client relationships, collaborating with internal departments to address customer needs effectively. By monitoring key performance indicators and analyzing support trends, I provided actionable insights that drove continuous improvement and contributed to the company's success in delivering unparalleled support within the financial services sector.
QwintryRegional Manager
Jul. 2018 - Sep. 2019São Paulo, BrazilAs the manager responsible for executing Qwintry's goals in LATAM and with a focus on customer care, I effectively adjusted marketing strategies and content to resonate with the local market in Brazil. This allowed us to customize the company's approach to cater to the needs and preferences of consumers, increasing customer acquisition. I also worked to increase customer retention, managing the team, fostering their growth and ensuring exceptional performance. I thrived in challenging environments, harnessing my strategic mindset to analyze and understand the distinct requirements of a new market.
QwintryJunior Manager
Jan. 2018 - Jul. 2018São Paulo, BrazilAs a Junior Manager in the regional customer care team for Brazil at Qwintry, I was responsible for managing a team of customer care specialists, ensuring they were properly trained, motivated and delivering on KPIs. Additionally, I monitored customer satisfaction levels and drove initiatives to improve the overall customer experience. Through my leadership and expertise, I contributed to the success of Qwintry's customer care operations in Brazil, helping the company to maintain its reputation as a leader in the industry.
FreelanceTranslator
Sep. 2015 - Jul. 2018Moscow, Moscow City, RussiaAs a dedicated freelance translator balancing academic responsibilities at the Higher School of Economics, I specialized in providing high-quality translation services in English, Spanish, Russian, and Portuguese. My freelance career during my academic years not only honed my linguistic abilities but also fostered a deep understanding of cultural nuances and effective communication in a global context. Key Responsibilities and Achievements: 1. Delivered precise and culturally sensitive translations for a diverse range of clients, including academic researchers, businesses, and non-profit organizations.
2. Managed translation projects covering various subjects such as economics & international affairs, ensuring accuracy and adherence to client-specific terminologies.
3. Demonstrated strong time management skills by balancing freelance work with academic responsibilities and consistently meeting project deadlines without compromising on quality.
4. Enhanced cross-cultural communication skills and deepened understanding of subject matter in areas related to my field of study at HSE, contributing to my academic and professional growth.
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