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Work Background
Indepent ConsultantCybersecurity Educator & Freelance Instructor
Dec. 2024Costa RicaI design and deliver accessible cybersecurity training for individuals and organizations, with a focus on digital awareness and practical protection strategies. My work includes:
– Creating full online courses (slides, scripts, voice overs, downloadable resources)
– Teaching cybersecurity fundamentals in clear, non-technical language
– Producing content for Udemy and private corporate sessions
– Facilitating workshops and digital hygiene campaigns Notable project:
– “Introduction to Cybersecurity” (25+ lessons with real-life scenarios) I help bridge the gap between technical knowledge and everyday action.
SyniversePrincipal Cybersecurity Engineer
Mar. 2024San Jose, Costa RicaEnhancing the company's application security posture through the design, analysis, and meticulous documentation of security applications. I bring a comprehensive approach to understanding and interpreting application security requirements, translating these into highly complex, robust, and maintainable security solutions. Key Responsibilities:
• Lead the development and implementation of intricate security controls and principles that are not only maintainable but also user-friendly and in line with implementation requirements.
• Play a crucial role in constructing, testing, installing, and maintaining security applications, ensuring they meet our rigorous standards.
• Conduct in-depth security test plans, meticulously analyze the outcomes, and refine the applications to function flawlessly as intended.
• Collaborate closely in the planning and execution of acceptance testing for new security framework components, providing indispensable support to ensure a seamless implementation experience for customers.
• Offer unparalleled support to internal users and support staff, aiding in the quick and efficient resolution of application incidents and ensuring the highest level of application functionality and security.
• Lead investigations into application incidents, assessing the impact, and devising timely, error-free revisions to enhance application performance.
• Spearhead configuration management tasks and work in tandem with, or provide direction to, our vendor partners to ensure optimal security practices are upheld.
• Contribute to the broader team and company through additional duties as necessitated, always with a focus on bolstering our security posture.
ServiceNowSr. Partner Registration Specialist
Dec. 2023 - Mar. 2024Costa RicaDevelop strategic partnerships, aligning registration processes with business goals, and leading cross-functional initiatives for improved partner relations. Key Responsibilities:
• Oversee and enhance the end-to-end partner registration process, ensuring adherence to internal and external regulations.
• Lead a team of registration specialists, providing mentorship and fostering a collaborative environment for maximum efficiency.
• Collaborate with senior management and cross-functional teams to align registration processes with broader business objectives.
• Handle complex partner registrations, offering expert support and cultivating robust partner relationships.
• Develop and implement registration policies and strategies, adapting to industry trends and regulatory changes.
Western UnionIdentity and Access Management Senior Analyst / Cybersecurity Analyst
Oct. 2021 - Oct. 2023Costa RicaPlayed a pivotal role in safeguarding the company's digital assets. Responsible for designing and implementing robust IAM strategies to manage user identities and regulate access to company resources. Key Responsibilities:
• Developed and managed IAM solutions, ensuring secure and efficient access control across various platforms and systems.
• Led initiatives to integrate advanced cybersecurity measures into IAM practices, such as multi-factor authentication and biometric verification.
• Conducted regular security assessments and audits to identify vulnerabilities and implement timely remediations.
• Collaborated with IT and cybersecurity teams to align IAM protocols with overall security policies and regulatory compliance standards.
• Trained staff in cybersecurity best practices, emphasizing the importance of secure identity management.
VMwareSenior Business Process Analyst, Partner Operations
May. 2015 - Oct. 2021Costa RicaOptimizing operational processes and driving business efficiency, aligning business processes with strategic objectives, ensuring operational excellence. Key Responsibilities:
• Oversaw the analysis and reengineering of existing business processes to enhance efficiency, reduce costs, and improve customer satisfaction.
• Led cross-functional teams in the implementation of process improvements, ensuring alignment with organizational goals.
• Managed large-scale projects, from conception to execution, ensuring timely delivery within budget constraints.
• Developed and monitored key performance indicators (KPIs) to measure process performance and identify areas for improvement.
• Fostered a culture of continuous improvement, encouraging innovation and efficiency in business operations.
VMwarePartner Investment Specialist (Partner Rewards Specialist)
Oct. 2013 - May. 2015Costa RicaPlayed a crucial role in fostering and managing effective business partnerships, with a strong focus on maximizing investment returns and driving collaborative success, working within a company's channel or partner ecosystem, focusing on managing and optimizing investments in business partnerships.
Key Responsibilities:
• Support VMware channel partners and VMware's own channel sales and marketing on VMware's Partner Network program.
• Develop and implement strategies to maximize the return on investment (ROI) from partnerships. This involves identifying key partners, understanding their strengths and weaknesses, and aligning their capabilities with the company's strategic goals.
• Analyze the performance of existing investments in partners and determine areas for improvement. This could involve financial analysis, market analysis, and risk assessment to ensure optimal allocation of resources.
• Work closely with partners to develop joint business plans, align goals, and ensure mutual benefits. This includes regular communication and meetings to discuss performance, objectives, and strategies.
• Collaborate with sales and marketing teams to drive partner-led sales and co-marketing initiatives. This can include joint campaigns, co-branded marketing materials, and sales enablement tools.
• Provide partners with the necessary training, resources, and support to effectively sell and market the company's products or services. This might involve creating training programs, providing sales tools, and offering ongoing support.
• Regularly monitor and report on partner performance against agreed-upon metrics and objectives. This includes analyzing sales data, market penetration, and other key performance indicators (KPIs).
• Ensure that all partnership activities comply with relevant laws, regulations, and company policies. This might involve contract management, legal compliance checks, and adherence to ethical standards.
EIA for Area203Compliance Coordinator
Sep. 2012 - Aug. 2013Liaison between a company and the regulatory agencies; providing audit information to management by researching and analyzing 3rd party publisher’s data; preparing reports.
Pension Associates IntlPension Plan Administrator
Jul. 2010 - Jun. 2012Researched data from different asset holder companies in order to reconcile the true assets of a pension plan. This research included analyzing loan statements, payments and sometimes calculating the interest due or the amount of a default loan. Reconciled the balancing of accounts and prepared financial statements for the company and the Internal Revenue Service (IRS).
Angel de PlataOperations Manager
Mar. 2008 - Jun. 2010San José Costa RicaPerformed data entry, accounts payable, payroll, grant report entry, managed human resources, helped to create organizational and program budgets in collaboration with the ED and Program Direct. Reported to the ED and served as a member of the Management Team to ensure organizational effectiveness by providing leadership for the organization's financial functions. Worked with the management team and contributed to the development and implementation of organizational strategies, policies and practices. Interacted with the Board of Directors
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